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38. How to Handle Customer Complaints the Right Way
06:15||Ep. 38In this episode, I’m breaking down the simple 5-step method that turns unhappy customers into loyal fans. You’ll learn how to respond with confidence, reduce defensiveness, spot complaint patterns, and fix issues before they become bigger problems.Plus — real examples, practical scripts, and the mindset shift every business owner needs.🎧 Listen to learn:The 3-step Acknowledge → Apologise → Act methodHow to defuse anger quicklyThe follow-up most businesses forgetHow to track complaints to find hidden frictionA real case study where complaints dropped by 80%Download your free Customer Success Kit here.Enrol onto my Customer Experience Course here.
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37. Customer Experience is Your Business Superpower!
07:25||Ep. 37Customer care isn’t just a department — it’s your business’s secret superpower. In this episode, customer experience strategist Lisa Baker shares how to turn everyday customer interactions into your greatest advantage.✨ FREE Resource: Download the Customer Success Kit (3 free downloads)✨ Access Template Library✨ Enrol on to Customer Experience Course✨ FREE Customer Service & CX videos✨ Get Lisa's Help✨ FREE articles to upskillRead this episode here.Customer care isn’t a box to tick — it’s the bridge between your marketing and your delivery. Lead with empathy, and you’ll create a brand people trust and talk about.🔔 Next Episode:Turning Complaints into Opportunities — how to transform tough feedback into growth.Follow The Customer Care Channel and start building a business your customers rave about.36. What Service Desk Management is
07:09||Season 2, Ep. 36What service desk management is, why it matters and what value it can bring to your business.👉 Watch the full YouTube episode here: https://youtu.be/TblIZk8xWqoTo Do:Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/Enrol onto Customer Experience Course hereFollow us on Instagram and Tiktok for daily tips and inspirationPrintable Downloads: Get OrganisedSupport the pod and Buy a Coffee: Buy me a CoffeeContact:Follow and send messages on IG: Customer Care Channel or @customercarechannelSo, get listening!*Affiliate Disclaimer:Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!35. Building a Customer-Centric Culture: Strategies for Lasting Success
10:12||Season 2, Ep. 35Want to build a business customers love? It starts with culture. In this episode, we’ll uncover how to create a customer-centric culture that drives loyalty, improves satisfaction, and fuels business growth. You’ll learn what customer centricity looks like in practice, the steps to embed it across your organization, and why it gives you an unbeatable competitive edge.👉 Watch the full YouTube episode here: https://youtu.be/TblIZk8xWqoTo Do:Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/Enrol onto Customer Experience Course hereFollow us on Instagram and Tiktok for daily tips and inspirationPrintable Downloads: Get OrganisedSupport the pod and Buy a Coffee: Buy me a CoffeeContact:Follow and send messages on IG: Customer Care Channel or @customercarechannelSo, get listening!*Affiliate Disclaimer:Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!34. Avoid These Customer Service Mistakes and Build Loyalty
18:02||Season 2, Ep. 34Customers don’t leave because of price—they leave because of poor service. In this episode, we’ll break down the most common customer service mistakes that damage trust, hurt loyalty, and cost you repeat sales. You’ll learn what NOT to do and, more importantly, how to turn service slip-ups into opportunities to impress your customers.👉 Subscribe for more strategies on customer retention and growth.#CustomerService #ComplaintHandling #BusinessGrowthTo Do:Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/Enrol onto Customer Experience Course hereFollow us on Instagram and Tiktok for daily tips and inspirationPrintable Downloads: Get OrganisedSupport the pod and Buy a Coffee: Buy me a CoffeeContact:Follow and send messages on IG: Customer Care Channel or @customercarechannelSo, get listening!*Affiliate Disclaimer:Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!33. How to Analyze Customer Complaints (and Fix Them Fast!)
10:44||Season 2, Ep. 33Are customer complaints overwhelming your business? In this video, we break down the essential tools for effective complaint analysis that every small to medium business needs. Learn how to turn negative feedback into actionable insights, improve customer satisfaction, and protect your reputation.Stop struggling with ad hoc solutions—discover proven strategies and complaint-handling tools that actually work.💡 If you’re ready to transform complaints into opportunities for growth, this is where you start.#CustomerService #ComplaintHandling #BusinessGrowthTo Do:Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/Enrol onto Customer Experience Course hereFollow us on Instagram and Tiktok for daily tips and inspirationPrintable Downloads: Get OrganisedSupport the pod and Buy a Coffee: Buy me a CoffeeContact:Follow and send messages on IG: Customer Care Channel or @customercarechannelSo, get listening!*Affiliate Disclaimer:Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!32. How to Create Amazing Customer Experiences (That Actually Work!)
10:07||Season 2, Ep. 32Unlock the secrets to creating customer experiences that truly matter! In this video, Lisa Baker from the Customer Care Channel walks you through the fundamentals of building powerful customer relationships, improving satisfaction, and designing strategies that keep people coming back.Whether you’re a business owner, marketer, or customer service professional, these practical tips will help you create memorable interactions and a customer-first culture.💡 If you’re ready to elevate your customer strategy and grow your business through better customer care, start here!#CustomerExperience #CustomerService #BusinessGrowthTo Do:Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/Enrol onto Customer Experience Course hereFollow us on Instagram and Tiktok for daily tips and inspirationPrintable Downloads: Get OrganisedSupport the pod and Buy a Coffee: Buy me a CoffeeContact:Follow and send messages on IG: Customer Care Channel or @customercarechannelSo, get listening!*Affiliate Disclaimer:Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!