Customer Care Channel

Customer care isn’t just a department — it’s your business’s secret superpower. In this episode, customer experience strategist Lisa Baker shares how to turn everyday customer interactions into your greatest advantage.✨ FREE Resource: Download the Customer Success Kit (3 free downloads)✨ Access Template Library✨ Enrol on to Customer Experience Course✨ FREE Customer Service & CX videos✨ Get Lisa's Help✨ FREE articles to upskillRead this episode here.Customer care isn’t a box to tick — it’s the bridge between your marketing and your delivery. Lead with empathy, and you’ll create a brand people trust and talk about.🔔 Next Episode:Turning Complaints into Opportunities — how to transform tough feedback into growth.Follow The Customer Care Channel and start building a business your customers rave about.

What service desk management is, why it matters and what value it can bring to your business.👉 Watch the full YouTube episode here: https://youtu.be/TblIZk8xWqoTo Do:Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/Enrol onto Customer Experience Course hereFollow us on Instagram and Tiktok for daily tips and inspirationPrintable Downloads: Get OrganisedSupport the pod and Buy a Coffee: Buy me a CoffeeContact:Follow and send messages on IG: Customer Care Channel or @customercarechannelSo, get listening!*Affiliate Disclaimer:Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Want to build a business customers love? It starts with culture. In this episode, we’ll uncover how to create a customer-centric culture that drives loyalty, improves satisfaction, and fuels business growth. You’ll learn what customer centricity looks like in practice, the steps to embed it across your organization, and why it gives you an unbeatable competitive edge.👉 Watch the full YouTube episode here: https://youtu.be/TblIZk8xWqoTo Do:Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/Enrol onto Customer Experience Course hereFollow us on Instagram and Tiktok for daily tips and inspirationPrintable Downloads: Get OrganisedSupport the pod and Buy a Coffee: Buy me a CoffeeContact:Follow and send messages on IG: Customer Care Channel or @customercarechannelSo, get listening!*Affiliate Disclaimer:Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Customers don’t leave because of price—they leave because of poor service. In this episode, we’ll break down the most common customer service mistakes that damage trust, hurt loyalty, and cost you repeat sales. You’ll learn what NOT to do and, more importantly, how to turn service slip-ups into opportunities to impress your customers.👉 Subscribe for more strategies on customer retention and growth.#CustomerService #ComplaintHandling #BusinessGrowthTo Do:Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/Enrol onto Customer Experience Course hereFollow us on Instagram and Tiktok for daily tips and inspirationPrintable Downloads: Get OrganisedSupport the pod and Buy a Coffee: Buy me a CoffeeContact:Follow and send messages on IG: Customer Care Channel or @customercarechannelSo, get listening!*Affiliate Disclaimer:Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Are customer complaints overwhelming your business? In this video, we break down the essential tools for effective complaint analysis that every small to medium business needs. Learn how to turn negative feedback into actionable insights, improve customer satisfaction, and protect your reputation.Stop struggling with ad hoc solutions—discover proven strategies and complaint-handling tools that actually work.💡 If you’re ready to transform complaints into opportunities for growth, this is where you start.#CustomerService #ComplaintHandling #BusinessGrowthTo Do:Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/Enrol onto Customer Experience Course hereFollow us on Instagram and Tiktok for daily tips and inspirationPrintable Downloads: Get OrganisedSupport the pod and Buy a Coffee: Buy me a CoffeeContact:Follow and send messages on IG: Customer Care Channel or @customercarechannelSo, get listening!*Affiliate Disclaimer:Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Unlock the secrets to creating customer experiences that truly matter! In this video, Lisa Baker from the Customer Care Channel walks you through the fundamentals of building powerful customer relationships, improving satisfaction, and designing strategies that keep people coming back.Whether you’re a business owner, marketer, or customer service professional, these practical tips will help you create memorable interactions and a customer-first culture.💡 If you’re ready to elevate your customer strategy and grow your business through better customer care, start here!#CustomerExperience #CustomerService #BusinessGrowthTo Do:Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/Enrol onto Customer Experience Course hereFollow us on Instagram and Tiktok for daily tips and inspirationPrintable Downloads: Get OrganisedSupport the pod and Buy a Coffee: Buy me a CoffeeContact:Follow and send messages on IG: Customer Care Channel or @customercarechannelSo, get listening!*Affiliate Disclaimer:Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

In this episode, Lisa Baker returns to the mic after a short break to share five major mistakes businesses make when handling customer complaints—and how those mistakes could be costing you real sales. Lisa breaks down each error, from ignoring feedback to lacking a clear complaints process, and offers practical tips to help you turn negative feedback into golden opportunities for growth.Whether you’re a small business owner, team leader, or customer care rep, this episode will give you actionable steps to review your current approach, improve customer relationships, and boost retention through better service recovery.💬 What You’ll Learn:Why customer complaints are a goldmine for business improvementThe true cost of mishandling a complaint5 common mistakes to avoidHow to create a feedback loop for continuous improvementWhat to do today to level up your complaints process📌 Mentioned in This Episode:Lisa’s YouTube Channel for more customer service tipsTikTok, Instagram & Facebook: @customercarechannelScreenshot and tag @customercarechannel on IG to get featured!📚 Coming Soon:Lisa is working on a book that teaches a step-by-step method for reviewing and improving customer experience—designed especially for small business owners. Stay tuned for preorder info!💡 Call to Action:👉 Follow the podcast so you never miss an episode👉 Share this episode with a friend who needs to hear it👉 Take 5 minutes today to audit your complaints process!To Do:Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/Enrol onto Customer Experience Course hereFollow us on Instagram and Tiktok for daily tips and inspirationPrintable Downloads: Get OrganisedSupport the pod and Buy a Coffee: Buy me a CoffeeContact:Follow and send messages on IG: Customer Care Channel or @customercarechannelSo, get listening!*Affiliate Disclaimer:Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

In this episode I discuss 5 Proven Tips to Reduce Customer Complaints and Boost Satisfaction.To Do:Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/Enrol onto Customer Experience Course hereFollow us on Instagram and Tiktok for daily tips and inspirationPrintable Downloads: Get OrganisedSupport the pod and Buy a Coffee: Buy me a CoffeeContact:Follow and send messages on IG: Customer Care Channel or @customercarechannelSo, get listening!*Affiliate Disclaimer:Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

In this episode Lisa discusses the Top 49 Customer Complaints Businesses Receive and How to Address Them.As promised:Mailerlite Email Marketing InformationService Desk SoftwareCustomer Survey Episode & blog postCustomer Survey YouTube Video5 Mistakes You make with Frustrated CustomersTo Do:Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/Enrol onto Customer Experience Course hereFollow us on Instagram and Tiktok for daily tips and inspirationPrintable Downloads: Get OrganisedSupport the pod and Buy a Coffee: Buy me a CoffeeContact:Follow and send messages on IG: Customer Care Channel or @customercarechannelSo, get listening!*Affiliate Disclaimer:Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!