Remote Space

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Tales From the Customer Service Guru

Ep. 16

What is the future of customer service in the remote landscape?

Try and imagine simulating the experience of interacting with a customer in-person while working remote. You might think that interaction could be quite simple, but even with today’s technology, people are realizing that customer experience is more than just a service; it’s everything the customer experiences.

In this episode of Remote Space, Doug Thomas speaks to Shep Hyken, a customer service and experience expert, an award-winning keynote speaker, and a New York Times and Wall Street Journal bestselling author. Shep discusses how the customer service field has changed in the last 30 years, and how people are using remote applications to try and accomplish customer service success. Additionally, Shep shares on ways to make online presentations more visually interesting and also makes a case for pre-recorded online presentations.

Listen in and find out how technology is finding ways to bring about positive customer experiences.

Resources:

LinkedIn: www.linkedin.com/in/shephyken

Website: www.hyken.com

Email: shep@hyken.com

Twitter: @hyken.com

Media: See more than 500 video lessons on customer service and CX on Shep’s YouTube channel: www.ShepTV.com

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