Share
The Heidrick & Struggles Leadership Podcast
Rethinking the customer journey in consumer banking
•
In this podcast, Heidrick & Struggles’ Sophie Scholes talks to Andrew Bester, CEO of The Co-operative Bank. Bester talks about the challenges both the consumer banking sector and The Co-operative Bank face in a digital world and the steps The Co-op Bank is taking to overcome them. He also shares the need to always put people first—both inside and outside the organization—all along the customer journey.
More episodes
View all episodes
How to drive agile AI adoption: A conversation with Michael Lefenfeld, president and CEO of Hexion
11:34|Michael Lefenfeld shares how organizations can build AI-enabled workforces and strengthen leadership through consistent processes.Accelerating growth with culture: A conversation with Dr. Kaleen Love, chief people and culture officer at Philip Morris International US
15:25|Kaleen Love shares how clear values, behavioral expectations, and a united mission build a culture that attracts resilient leaders and accelerates talent growth.How culture drives performance and transforms leadership: A Conversation with Allan Swan, President of Panasonic Energy North America
34:45|Allan Swan shares how understanding the value of culture allow leaders to drive performance and innovation and make strategic transformations.The generics mindset: A conversation with Richard Saynor, CEO of Sandoz
28:41|Richard Saynor reflects on what it takes for leaders to combine accountability, clear decision-making, and the humility to change course.Culture as a strategic advantage in times of change: A conversation with Ken Campbell, CEO of Play Group
20:00|Ken Campbell shares how a strong culture and fast adaptation keep people motivated through clarity, focus, and a challenger mindset.Tradition and transformation: A conversation with Riitta Savonlahti, executive vice president of human resources, UPM
20:51|Riitta Savonlahti outlines a practical playbook for aligning culture with long-term strategy through trust, clear accountability, matrix leadership.What great leaders learn from flawed leadership: A conversation with author Mita Mallick
16:18|Mita Mallick shares how experiences with poor leadership shaped her view on how great leaders can coach, not control, and lead with empathy and clarity.Leading Transformation in the Space Industry: A conversation with Kristina Wagner, Chief Technology Officer and Chief Digital Officer at OHB SE
17:12|Kristina Wagner discusses scaling change, growing next gen leaders, and bold career advice for women in STEM.Trust, talent, and transformation: A conversation with Char Doll, CHRO at Ansell
13:05|Char Doll shares how grit, growth mindset, and a focus on aligning people strategy with business goals have guided her in building on HR’s strengths to elevate leadership, enhance employee experience, and drive lasting impact.