Podcast guest appearances. Richard Blank Costa Rica's Call Center

Success is about moments...When it worked podcast shares the experts who over came the odds to forge success on their own terms. Listen as Julian Leahy shares with us the key moments that changed everything for them.Cost Savings Of Using Offshore TelemarketersWe are considered near shore because of our distance to the United States the agents that we have here are bilingual spanish and english which in the United States spanish could be the most spoken language in the next 10 years and also in regards to our cost savings you can get a turnkey agent here for salary benefits, hr telecom and overhead for the same price you would be paying an hourly agent in the United States.https://youtu.be/s5O_Zr6tElIIt's Different When Telesales Agents Really Enjoy The JobMost of the agents in the States believe that call center and telemarketing jobs are transitional or they look down on it. I don't know why because many people earn a living making and receiving calls.In Costa Rica they find a second language stimulating and so they're constantly looking to increase their english skills and thus their marketability.So by making these calls in the United States they really find it fascinating and so what we try to do is to cultivate and grow their second language skills by expanding their vocabulary by explaining certain genres that we have.Incorporating Soft Sales SkillsWe are also serious about incorporating certain soft skills that some people claim that we've lost today because most people are chatting or sending emails.I prefer to speak with somebody. I think there's a much better chance to retain that client to get a referral, possibly an upsell and even worst case scenario if someone is not doing business with you. Maybe through an exit interview they can tell you ways in which you could improve or what your competition did in order to earn their business.Positive EscalationThe best thing about making an outbound call to a business is a positive escalation let's just say hypothetically I'm trying to get in touch with you but there's an individual that will be answering and filtering this call prior to transfer what I like to do is to find out the plethora of information about your company we could find about anniversaries or promotions or the company culture but this is the thing this individual that assisted me prior to transferring to you I will a let them know that they were amazing and I'm going to talk about them so when I do get transferred I'm going to let you know that you have the most amazing people at your organization.I'll do it verbally but then at the end of the call I will write you something as a follow-up and mention this individual as well in writing so the Richard circle comes where if I call your company back first they're going to know me they're going to thank me so much for talking about them to the boss and adding to my momentum they cannot wait to transfer the call to you and you're going to see the relationship I have with your company prior to any sort of contracts so I think you might take our good faith and our intentions much more into consideration compared to somebody just trying to angle their way in there for a sale with you.1. Interpersonal Communication Conflict Management Strategy2. Phonetic Micro Expression reading for mastering verbal tell signs.3. The Famous Buffer-Boomerang Technique

What The Shit Podcast is a mancave podcast for the people where we talk to dope people and their life and what they have going on. We also talk and real life and have fun talk and documenting life in our own way. Real Raw and unfiltered. Safe Space Real Talk for Real People. Anybody can these jokes. Hosted By Darius DC ChambersA Podcast/Talk Show recorded live on Facebook, YouTube and Twitch talking about a wide range of topics and opinions from different points of views. A Man Cave podcast for everyone to enjoy and relate to. Real Talk for Real People. Anybody can these jokes. We have guests who showcase their work.Welcome to What The Shit Podcast! Hosted by Darius DC Chambers, this podcast is your go-to destination for real talk and laughter. We dive into a wide range of topics, offering diverse opinions and perspectives. Whether you’re looking for insightful discussions or just a good laugh, we’ve got you covered.https://youtu.be/YHbr5TQ6aYshttps://youtu.be/Lp6GerpDtLghttps://youtu.be/ihIWmMTgXR4Topics we discuss include:Pop Culture Debates: From Beyoncé vs. Rihanna to Drake vs. Kendrick, we explore the biggest rivalries and trends in music and entertainment.Parenting Tips: Navigating the challenges of co-parenting, effective discipline strategies, and celebrating fatherhood, especially within the Black community.Mental Health: Conversations about mental wellness, breaking stereotypes, and providing support for fathers.Sports: In-depth analysis of iconic sports rivalries and achievements in women’s basketball.Guest Interviews: Featuring creators, influencers, and experts who share their journeys and insights.Join us for a mix of humor, heartfelt stories, and thought-provoking discussions. Follow us on social media and be part of the conversation. Real talk for real people. Tune in and enjoy the ride! Darius DC ChambersHost of What the Shit Podcast a live show every Wednesday at 8pm est on Facebook page What The Stuff Podcast and YouTube WTS Podcast and Twitch wtspodcast and Twitter. Open for collaboration and networking. I do all my own editing, producing and promoting and booking of guest. What The Shit is a 90-120 mins podcast/show that pulls no punches and are honest. From Sports to movies to music and everything in between. We talk to guest and let them tell their story and talk to the people. It’s a live podcast that runs like a radio/talk show. It’s fun for all with plenty of laughs and insight along the way. With original segments like “Get it off your chest” which is out rant segment and “Parting Shots” is the last word and thoughts for the cast and guests.Being True to Yourself: A Personal TriumphAnd the fact that I had done something like this, it might seem selfish or egocentric. But how could it be egocentric, gentlemen, if I'm feeding over 100 families a month and giving them their job security? The fact that I fell in love and married someone in Costa Rica and built a business with her, learned a second language, followed my dreams. Just because I'm a dreamer and I'm a Renaissance man, it doesn't mean that I'm different. It's just I'm once again being exceptionally true to myself. And so I can look at myself in the mirror at the end of the day and raise my head up high, give myself five and say, good job, Richie. You did it again.

What makes you happy? Is it a warm cup of coffee in the morning? A good book on a rainy day, or simply spending time with your loved ones? Happiness means many different things to many different people. And on our podcast, what makes you happy? We explore these little things that bring joy to people's lives.In just five minutes, we have heart to heart conversations with people from all over the world, learning about their passions, daily routine. And their hobbies. We discover how they incorporate these little things that make them happy into their daily lives. So if you wanna add a little bit of extra happiness into your life, tune into what makes you happy Podcast and share it with a friend who could use a smile.What Makes You Happy? Do you know the answer to that question?With 1440 minutes in the day, it's easy to spend time thinking about everything but your happiness. So why not take 5 minutes to remind yourself of all the happiness you have, when you hear me, Jake Pearson, ask the question to people all over the world? What Makes You Happy? A collection of short stories & interviews to help you cultivate happiness. Hosted by Jake Pearson. Access the collection to be happier!Fortune Favors the BraveIt's very easy. Fortune favors the brave. We've all read the stories. You need to leave a castle to slay a dragon. And if you get that dragon, then you can save a princess and eventually you become a prince. It's the sort of circle that you have to have there. If you're sitting back and waiting for these things to arrive at your doorstep, it may. But most of the time, no. You need to have some sort of incentive. You don't need to step on people's backs to get somewhere, but you need to have some sort of initiative. You can be bold and have some grit, especially in Australia. I love hearing those stories. You guys are very strong out there. You're very strong-witted and you're survivalists. And I believe that you make the life that you want. If it's brick by brick, then it may take a while. If things happen a little bit faster, then so be it. But in your mind, you must prepare yourself for forced marches. Whereas a dreamer, Jake, you might have to walk alone. You might have to be the only one that believes in your dream. And maybe it's almost like the philosophy of the candle in the darkness. Focus on the light. Don't focus on the spooky stuff that's around you because if you keep thinking about that, you'll get wrapped up in some sort of spider's web and then you won't be able to get out. Then it becomes too late. I think the best thing that somebody should do is their due diligence. Take deep breaths and meditate and ponder. And then you might be able to put your best part.https://youtu.be/WWadeNV-3mg

It's time to say Thank God it's Monday instead of Thank God it's Friday ! Welcome to a better lifestyle, where we empower you to be authentic in your professional journey and equip you with the essential tools to achieve greater success in both your life and career. Each episode brings actionable insights, inspiring stories and expert advice to help you embrace your true self & unlock your full potential. We cover a wide range of topics, including business, entrepreneurship, real estate & more, offering you the mindset, strategies and skills you need to thrive personally and professionally.https://youtu.be/KYwlYSiXvWMRichard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.  Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.

I have a buffer boomerang technique where if somebody asks you a question, sometimes their tone could be negative. So what I would like to do is buffer your tone and make it positive. So I'd say, Casey, that's an excellent question. My name is Richard Blank. Reinforce it with the question, repeated what you said to show active listening, and then sent it back to you in a positive way. There's positive, there's buffer boomerangs throughout an entire phone call when someone asks you a question and makes a statement. So then let's say that your assistant's name is Susan. And I answer her question and she likes me and she's willing to transfer the call to you. Prior to that transfer to call Casey at your consulting group, I'm going to let them know that how amazing that they are when I speak with you. So I'm going to be giving a gift and moving with some momentum. https://youtu.be/nJyrY8dD91Ahttps://youtu.be/VRbCVWZKILwhttps://youtu.be/nJyrY8dD91Ahttps://youtu.be/O8O-r3Y3SF8https://youtu.be/H0gnT5P4JK4https://youtu.be/GAKngbhRvtEhttps://youtu.be/kbqnHBQRUeE

Welcome to the Evolvepreneur AI Advantage Show, the ultimate destination for entrepreneurs seeking to harness the full potential of Artificial Intelligence.Join us on this captivating journey as we delve into the realm where innovation meets intelligence.In each episode, we dive deep into the transformative power of AI, unveiling the strategies, insights, and tools that propel businesses forward. From deciphering AI algorithms to unlocking data-driven decision-making, our show equips you with the knowledge and skills to leverage AI as a game-changing force.Engage with industry experts, thought leaders, and fellow entrepreneurs as we explore real-world applications, share success stories, and decode the latest AI trends. Whether you're a seasoned business owner or an aspiring entrepreneur, the Evolvepreneur AI Advantage Show empowers you to embrace the future, optimize operations, and unlock your business's growth potential.What do you get when you combine talent, drive and personality? A good answer would be Richard Blank, the man behind 'Costa Rica's Call Center'. https://youtu.be/uPgt6r2Q8Zchttps://youtube.com/shorts/azSqNhzUbnUhttps://youtube.com/shorts/y9duZQeJVCwhttps://youtube.com/shorts/ScVKOJptw1ohttps://youtube.com/shorts/elFhd6suM9Qhttps://youtube.com/shorts/hAeEuXYiL_ghttps://youtube.com/shorts/9VgRqqXSmyghttps://youtube.com/shorts/t_Bv6W2tjRsRichard Blank, an entrepreneur who moved from the northeastern U.S. to Costa Rica and found success running a call center business there. Richard discusses the challenges of moving away from home and taking risks, as well as his views on the role of technology and AI in customer service. He emphasizes the importance of maintaining the human touch and personal connections, even as technology advances. Blank also shares some of his other business ventures, like working with a musical group. Overall, the conversation explores the balance between embracing technology and preserving the personal, analog aspects of life and work.Key Moments:The guest, Richard Blank, moved from the northeast US to Costa Rica and found great success there, including starting a call center business.Blank emphasizes the importance of taking risks and following your passions, even if it means leaving your comfort zone and family/social expectations.Blank discusses the role of technology and AI in business, noting both the benefits and potential downsides. He advocates for finding the right balance.Blank believes in the value of human connection and interpersonal communication, even as technology advances. He sees a continued role for personalized service.Blank shares his perspective on the call center industry, highlighting the need for efficiency and metrics while also maintaining a human touch.Blank is passionate about language and writing, seeing them as important skills even in an increasingly automated world.

Embracing Change: A Journey from Philadelphia to Costa Rica with Richard BlankWelcome to the We Don't PLAY Podcast where you get all the latest and greatest news updates on all things digital marketing, SEO, entrepreneurship, personal development, branding, and so much more!Work & PLAY Entertainment. An entertainment hub that provides marketing & innovative products to solve problems through e-Learning & business development packages.https://youtu.be/vZBBJm3L0OIYour favorite Media & Entertainment Business news sourceAre you looking for fun and professional advice for navigating a work-life balance? We Don't PLAY is a great podcast SEO Marketing show to tune into with an international roster of guests discussing topics including Search Engine Optimization (SEO), Artificial Intelligence (AI), digital marketing, email marketing, content marketing, entrepreneurship, relationship management, & trending topics you will find interesting!We Don't PLAY:The SEO Marketing Podcast Show Welcome to We Don't PLAY, hosted by entrepreneur, artist, and CEO Favour Obasi-ike. This podcast is one of the top 10% most popular shows out of 2.7M podcasts global on ListenNotes.com. Are you looking for experienced advice & pro tips? We Don't PLAY is a great podcast to tune into with SEO, Pinterest marketing, content marketing, digital marketing, entrepreneurship tips, music reviews, LIVE! interviews, giveaways, hot and trending topics you will find interest in. Subscribe to this podcast show to grab digital courses, marketing resources, and so much morehttps://youtu.be/vZBBJm3L0OIhttps://youtube.com/shorts/_XJkxPs9zWghttps://youtube.com/shorts/C7v8PXy2D6ohttps://youtube.com/shorts/bnJmPtNg2zghttps://youtube.com/shorts/teIQUjm56IUhttps://youtube.com/shorts/X--SwK2L23o

Walking Digital Corridors podcast guest Richard Blank. Can cold calling really hold its own in the age of AI?Cold Calling vs. Social Selling: Navigating the AI-Powered Sales FrontierAs AI revolutionises the sales landscape, the debate is heating up. Is cold calling a relic of the past, or does it still have a place in a world dominated by social selling and automation? Join us for a high-octane discussion on Cold Calling vs. Social Selling: Navigating the AI-Powered Sales Frontier, featuring Alex, his sons Jordan and Jensen—both deep in the trenches of today’s sales world—and special guest Richard Blank, Cold Calling expert.Here’s what we’re asking:Can cold calling really hold its own in the age of AI?Is the human touch still essential, or can automation replace it in B2B deals?How can AI enhance the selling process without losing that personal connection?You’ll hear Richard make a compelling case for why cold calling is far from dead, while Alex challenges its relevance in today’s tech-driven landscape. Expect a lively debate with actionable strategies for sales and customer success teams navigating this rapidly changing frontier.https://youtu.be/XFryzr3u8BYhttps://youtu.be/GVBcY01FZJ0https://youtu.be/ahHy7Bmla6Yhttps://youtu.be/Pilw4jzlvK4https://youtu.be/rA9T9uxrw1Ehttps://youtu.be/ouYrRdZig-Ihttps://youtu.be/okWfRxEoD9M

Welcome to the Walk In Victory Podcast—where transformation meets inspiration, and every episode is a step closer to living your best life. But make no mistake: we're not just a podcast. We’re a family—a community bound by the shared pursuit of purpose, growth, and victory in every area of life. Powered by Principal Matters Production, Inc., our mission is to deliver content that not only informs but also transforms, equipping you with the tools to walk confidently in your victory.The BEST Mindful Customer Care Tips & Experiences EverCustomer Care can be a rollercoaster ride of frustration and disbelief however, in this Walk In Victory episode we dive into the BEST customer care experience tips ever! In this MUST WATCH podcast, we share unbelievable stories with our guest Richard Blank as we discuss beset service practices that will leave you and your business or organization with a great competitive advantage. The conversation delves deep into Blank's journey from Philadelphia to Costa Rica, overcoming challenges to establish a successful business. Blank shares insights on the importance of customer care, the value of effective communication, and the impact of empathetic service.Join us as we explore real-life scenarios that demonstrate just how low customer care can sometimes go. Whether you're a customer who has faced similar issues or a business owner wanting to learn these best practices, this video is for you!https://youtu.be/3UjZgAotjBs00:00 Introduction to the Walk in Victory Podcast00:37 NaRon Tillman on Transitioning Careers06:49 The Importance of Customer Care07:40 Guest Introduction: CEO of Costa Rica's Call Center11:53 Building a Business from the Ground Up15:40 Soft Skills and Customer Support Training20:34 Competing with Industry Giants24:29 Embracing New Opportunities in Costa Rica28:08 Starting Fresh: Moving and Storage Tips28:31 Customer Research Strategies28:56 The Secret Sauce of Success29:45 Mastering Phone Call Techniques33:18 Cultural Nuances in Communication 39:17 Effective Training Methods42:55 Balancing Work and Life49:17 The Power of Second Chances51:47 Final Thoughts and InspirationsJoin The Victory WalkWhy Join the Walk In Victory Family?Walk In Victory isn’t just about listening; it’s about connecting with a movement. Led by NaRon Tillman, a visionary leader, pastor, mindfulness coach, and media mogul, our podcast dives deep into the intersection of spirituality, financial wisdom, mindfulness, and entrepreneurship. We tackle real-life issues with actionable advice, all grounded in strong spiritual principles that guide you toward holistic success.Every episode is a carefully crafted conversation designed to inspire, uplift, and empower you. Whether you’re seeking guidance on how to navigate life’s challenges, tips to enhance your financial well-being, or practical steps to grow spiritually, Walk In Victory is your go-to source. Here, we believe that victory isn’t just an end goal—it’s a journey. And we’re committed to walking that journey with you, every step of the way.A Family That Grows TogetherWhen you tune into Walk In Victory, you’re not just listening to a podcast; you’re joining a supportive community that’s as invested in your growth as you are.