cover art for Operational Excellence in Service Sectors: Bridging the Innovation Gap

Business Innovation

Operational Excellence in Service Sectors: Bridging the Innovation Gap

Alex McDonnell. CEO & Co-Founder Expertivity Technologies

Alex is an expert in helping organizations identify inefficiencies and solve complex problems.

Expertivity Technologies are experts in the three core technologies that underpin the Effectiveness, Agility, Adaptability and Efficiency of Organisations

Joe Dalton

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  • Is There Enough Testing

    Daniel and Joe discuss #isthereenough testing in this episode because it is a crucial step that needs to be executed correctly, especially in the early stages, in order to achieve a successful product or service. Sometimes this can be overlooked or rushed which may cause some implications later down the line.Link to hear the full episode
  • Paul Healy - New Frontiers Entrepreneurship Business Development

    Paul Healy is a seasoned professional with a rich background in entrepreneurship and business development. Since 2006, he has played a pivotal role in the establishment and management of the Rubicon, an esteemed Incubation Centre in Ireland. With a keen interest in early-stage company development, Paul has dedicated over 20 years of his career to working full-time in this field. His experience within the indigenous sector, particularly in manufacturing and ICT, has given him valuable insights into serving the needs of FDI companies in Ireland.
  • Building Lens: Providing Affordable Solutions for Sustainable Buildings in a Changing World

    Welcome back to another episode with your Joe Dalton! In today's episode, we have a special guest with us, David Burchfield, an expert in clean energy solutions. David shares his insights and experiences in working with buildings, emphasizing the importance of putting people at the center of energy management strategies. From conducting energy audits to collaborating with facility managers and janitors, he highlights the invaluable knowledge and expertise that those within buildings possess. We also delve into the significance of adapting our buildings to withstand the challenges of climate change, as well as the need for proactive maintenance and monitoring for the safety and well-being of occupants. Join us as we explore these topics and discuss how these approaches can make a positive impact on individuals, communities, and the world. So sit back, relax, and let's dive into today's episode of with David Burchfield!
  • NIRs: The Mature Technology Underutilized in Laboratories

    On this episode, your host Joe Dalton welcomes Joseph McMahon to talk about RialtoLabs, a company focused on utilizing underutilized technology. Near-infrared spectroscopy (NIRS) has been around for a while, but the recent convergence of technologies such as cloud, and AI machine learning algorithms aligning with the increased quality and availability of handheld portable NIRS devices have opened up new possibilities for its field applications.McMahon also discusses how NIRS can be integrated into a laboratory's workflow, which can reduce the use of toxic chemicals and consumables by 75%. Additionally, NIRS makes it easier to analyze soil health, which is critical in delivering ecosystem services. They discuss how the use of this technology can decrease a laboratory's overhead costs while also increasing its productivity and profitability. The conversation then turns to RialtoLabs, McMahon talks about how the company was formed and how they are working to create an AI model that can provide accurate nutrient information analysis in real-time. They also discuss the potential for near-infrared spectroscopy in developing nations and other regions.
  • The Power of Funding: Unlocking Innovation Potential

    On this episode, we explore the often-overlooked importance of research and development in the food industry. Our guest, an expert in culinary and bakery operations, emphasizes the emotional involvement and passion required for successful product development. We dive into the technical side of R&D, including the growing focus on health and dietary concerns, innovation, and the use of local and bespoke ingredients. Additionally, we discuss the importance of proper training and communication in bridging the gap between generations in the workforce. We also explore how to view food production from a lab perspective and the role of R&D in future planning and innovation. Our experts explain the R&D tax credit regime and the potential financial benefits to companies that engage in R&D projects. Finally, we discuss the challenges and opportunities facing the food industry and how companies can benefit from grants and external help to overcome resource constraints.Darren Harris is a former bakery program chair and an honours degree baker who is now enrolled in the Technological University Dublin. He is an expert in culinary arts and has a cross-disciplinary view between bakers and chefs. Darren loves the honesty of the food industry and enjoys the diverse stories behind it. He believes that the industry faces many operational challenges, so it needs to get ahead quickly to seize the big opportunities ahead.. Darren-Harris
  • Seyi Agbede, Become the best version of themselves

    In this episode of Business Eye, I had the pleasure of speaking with Seyi Agbede, a Leadership Coach who has dedicated his time to helping others become the best version of themselves. Throughout our conversation, Seyi emphasized the importance of clarity and purpose in achieving personal and professional growth.As a coach, Seyi's focus is on empowering individuals to take ownership of their lives and make intentional choices that align with their values and goals. He understands that the path to success can be challenging, but with the right mindset and support, anyone can achieve their dreams.
  • Conor O'Connell MD at MCS InTegrated Solutions

    Hi, everyone! I'm your host, Joe Dalton. And today we're talking to Conor O'Connell MD at MCS Integrated Solutions.MSC delivers customised solutions to hundreds of Irish SMEs, from a range of industries and at different stages. They work with you to help you achieve your business goals and make sure that you're getting the most out of your management systems.So how does this help your bottom line? Well, MCS can help you make sure that every dollar is going where it should be going and making the biggest impact possible!
  • What are the hiring opportunities for indigenous Irish tech firms

    This week we have a special guest on the show: Colm O'Rourke, CEO of capaciteam, a company that specializes in helping businesses find quality staff for hard-to-fill IT roles. He'll be sharing his thoughts on the opportunities for indigenous Irish tech to hire quality staff from big tech layoffs..Founder and CEO of CapaTeam Ltd (Ireland) - Expert in the field of Software & Digital Product Development and IT Recruitment Services.RegardsJoe