Walk and Talk Improvement

In this episode 22, we speak with Dr Anne Gallen. Anne is a pioneer who spearheaded the introduction of nursing and midwifery quality-care metrics in Ireland.These metrics provide an indication of the quality of the fundamentals of nursing and midwifery care. They enable quality improvement along with accountability for care. Anne is Area Director of Nursing & Midwifery Planning and Development for Dublin and Midlands with the HSE Office of Nursing and Midwifery Services Director (ONMSD).Hosted by: Dr Maureen Flynn, Director of Nursing and the Quality and Patient Safety Lead for the ONMSD.Co-produced by: Sheema Lughmani, HSE National Quality and Patient Safety Directorate.

In part three of our World Patient Safety Day special, Dr John Fitzsimons speaks with Dr John Brennan on diagnosis from the perspective of a general practitioner (GP).Dr John Brennan is a GP and lead faculty for the Royal College of Physicians Ireland Postgraduate Certificate in Quality Improvement and Leadership in Healthcare. Hosted by: Dr John Fitzsimons Clinical Director (NQPSD) and Consultant Pediatrician, Children's Health Ireland at Temple Street.Co- produced with: Sheema Lughmani, Digital Communications Officer, National Quality and Patient Safety Directorate, HSE

In part two of our World Patient Safety Day special, Dr John Fitzsimons and Professor Eva Doherty speak with Dr Hardeep Singh on diagnostic excellence. Dr Singh is a Professor of Medicine at the Center for Innovations in Quality, Effectiveness and Safety (IQuESt) based at the Michael E. DeBakey VA Medical Center and Baylor College of Medicine in Houston, Texas. Dr Singh is also the Co-Chief of the Health Policy, Quality & Informatics Program at IQuESt and Director of the Houston Diagnosis Improvement Safety CenterHosted by: Dr John Fitzsimons Clinical Director (NQPSD) and Consultant Pediatrician, Children's Health Ireland at Temple Street.Co- produced with: Sheema Lughmani, Digital Communications Officer, National Quality and Patient Safety Directorate, HSE

In this three part special, Dr John Fitzsimons speaks with international experts on the topic of diagnostic safety, the theme of the 2024 World Patient Safety Day.In part one, Professor Eva Doherty Eva speaks with us about the psychology of diagnoses, including the impact of cognitive biases and the human factors elements in the diagnostic process. Professor Eva Doherty is a clinical psychologist and Director of Human Factors at the Royal College of Surgeons Ireland.Hosted by: Dr John Fitzsimons Clinical Director (NQPSD) and Consultant Pediatrician, Children's Health Ireland at Temple Street.Co- produced with: Sheema Lughmani, Digital Communications Officer, National Quality and Patient Safety Directorate, HSE

In episode 18 we hear a patient (Matthew) share their story after a receiving a sudden and unexpected diagnosis. Matthew shares his diagnostic journey as a young adult who had little experience with the healthcare system, to finding his voice and becoming more actively involved in his care.We also hear from GP Dr John Brennan. John shares the role of communications in helping to improve the diagnostic process and why he thinks listening is the cornerstone of diagnostics. John is a practicing GP and lead faculty for the Royal College of Physicians Ireland Postgraduate Certificate in Quality Improvement and Leadership in Healthcare.This episode was developed as part of the HSE World Patient Safety Day special.Hosted by: Dr John Fitzsimons Clinical Director (NQPSD) and Consultant Pediatrician, Children's Health Ireland at Temple Street.Co- produced with: Sheema Lughmani, Digital Communications Officer, National Quality and Patient Safety Directorate, HSE

Gerry Clerkin has been leader in quality and patient safety in the healthcare system in Ireland for the past 22 years. He has worked in healthcare since 1980, when he commenced his training as a student psychiatric nurse.In this episode of Walk and Talk Improvement, we explore a lifetime of lessons with Gerry on caring for people, just culture and patient partnership. In this time of reforming the HSE, join us to hear his thoughts on how you can design a system with quality and patient safety at the centre of your governance structures and much more.Whether you are a leader of a team, working in Quality and Patient Safety, involved in providing integrated care, or a patient partner, this episode shares invaluable insights which will guide your journey and make a lasting difference.Hosted by: Juanita Guidera, Programme Manager - Staff Engagement for Quality, National Quality and Patient Safety Directorate, HSECo- produced with: Sheema Lughmani, Digital Communications Officer, National Quality and Patient Safety Directorate, HSE

Close your eyes and imagine this: You’re a surgical nurse in general theatre. It’s the end of a long shift and you’re scrubbed in for your last case. The surgeon has closed up the patient when you realise the instrument count is incorrect and the patient is now already in recovery. What do you do next?In episode 16, we hear from Teresa Donnelly, who shares how this incident in general theatre started her clinical audit journey. Teresa has since revolutionised the culture of general theatre at Sligo University Hospital, improving both patient and staff safety.Featuring: Teresa Donnelly, Director, HSE Centre of Education for Nursing and Midwifery, Sligo Leitrim W Cavan.Hosted by Selene Daly, Clinical Audit Facilitator, HSE National Centre for Clinical Audit. Co-produced by Sheema Lughmani.

What does perfectionism look like to you? At some point in our lives we all have experienced perfectionism in some way or another. In the extreme, perfectionist qualities can lead to significant stress and anxiety on the individual and on the team. In this episode, Professor Eva Doherty Eva speaks with us about perfectionism in the workplace and the impact it can have on ourselves, our relationships, and patient safety.Hosted by: Juanita Guidera, Programme Manager - Staff Engagement for Quality, National Quality and Patient Safety Directorate, HSECo- produced with: Sheema Lughmani, Digital Communications Officer, National Quality and Patient Safety Directorate, HSE 

If you work in patient safety, you may have heard the name Margaret Murphy. She is one of the first patient partners in Ireland and has spent her life advocating for patients, their families and healthcare staff. Margaret is the External Lead Advisor for the WHO’s World Alliance for patient safety, a network of 400 patient safety champions from 52 countries. She is the founding member of Patients for Patient Safety Ireland.Margaret shares how she has coped with the loss of her son Kevin Murphy due to a medical error and how she used this experience for change across healthcare. In this powerful episode, Margaret speaks about what transparency and openness would have meant for her family, what it felt like to finally be heard and her thoughts on how patient partnership is improving care in Ireland.Hosted by: Dr Maureen Flynn, Director of Nursing, Office of the Nursing and Midwifery Services Director (ONMSD), HSE.Co-produced with Sheema Lughmani, National Quality and Patient Safety Directorate, HSE.