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It's a Good Life
S2E109 How to Delight Your Customers
In today’s transactional society, entrepreneurs who consistently exceed their customers’ expectations will stand out and achieve phenomenal success. In this episode, Brian teaches why a positive focus on providing exceptional customer service builds a strong business culture, forges long-lasting relationships and creates a tribe of loyal advocates who refer.
YOU WILL LEARN:
· Why you must fill the need.
· How to go the extra mile.
· How to make it extraordinary.
MENTIONED IN THIS EPISODE:
“The Emigrant Edge,” by Brian Buffini
Branson, HBO docuseries
“Raving Fans,” by Ken Blanchard
NOTEWORTHY QUOTES FROM THIS EPISODE:
“Delight your customers. That's the secret to success in business. No-one ever went out of business having millions of delighted customers.” – Warren Buffet
“Poor customer service is the death knell for a business.” – Brian Buffini
“One of the key ingredients to building trust is consistency.” – Brian Buffini
“People don't get to talk much about great service, so give them something to talk about.” – Brian Buffini
“It's easier today than ever before to get a fan. It's easier today to delight your customers, because so many people are just trying to meet the basic needs.” – Brian Buffini
“Focus your mind on delighting your customers, and you'll have a delightful business.” – Brian Buffini
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374. S2E374 Ask Mr. B: How We Built a Marriage and Business Under Pressure
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373. Quick Cut: S2E373 Never Split the Difference with Chris Voss
11:11||Season 2, Ep. 373Click here to listen to the full episodeNegotiation is a crucial skill in both business and life, but unfortunately many people do it poorly. In this episode, Brian interviews former FBI lead international kidnapping negotiator Chris Voss about the negotiation tools he has used to save lives and learns how these tools can be used in business to save deals! Based on emotional intelligence and human nature, these specific skills transcend culture, build trust and uncover the other side’s value system. If you want to nail negotiation, this podcast is a must! Inspirational quotes from today’s podcast:“Learning is the only sustainable competitive advantage for anybody.” — Chris Voss“The person who wants to meet you in the middle is usually a poor judge of distance.” — Anonymous“You can never stop learning about understanding people.” — Chris Voss“If you get out of argument-based negotiations, your success sneaks up on you.” — Chris Voss“You don’t have to be combative to be a great negotiator.” — Chris Voss“You’ve got to keep the other side’s guard down.” — Chris Voss“You need the other side to hear themselves out loud.” — Chris Voss“Curiosity is a positive frame of mind.” — Chris Voss“There’s a difference between being likeable and needing to be liked.” — Chris VossItsagoodlife.com
372. S2E372 What No One Tells You About Money with Jade Warshaw
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371. Quick Cut: S2E371 Myths About Anxiety and the Life-Changing Truth - an Interview with Dr. John Delony
11:43||Season 2, Ep. 371Click here to listen to the full episodeAnxiety is like an alarm – it’s our body’s way of telling us something is wrong. In this episode, Dr. John Delony shares how, instead of allowing anxiety to consume us, we can learn to stop and listen, calm the alarm and move forward into healing and hope. YOU WILL LEARN:· The life-changing truth about anxiety.· Practical steps to take to start getting your life back.· Long-term strategies for healing. MENTIONED IN THIS EPISODE:“Redefining Anxiety,” by Dr. John Delony www.johndelony.com INSPIRATIONAL QUOTES FROM THIS EPISODE: “All of it starts with the decision that ‘I don't want to live like this anymore.’” – Dr. John Delony “Anxiety becomes an identity for us.” – Dr. John Delony “You’ve got to take ownership.” – Dr. John Delony “You cannot think your way to better mental health.” – Dr. John Delony “This is a word that changed it all for me: practice.” – Dr. John Delony itsagoodlife.com
370. S2E370 From Broke to Billions: The Mindset Behind Building Iconic Brands with John Paul Dejoria
39:32||Season 2, Ep. 370“Success unshared is failure.” That’s the guiding mantra John Paul DeJoria lives with conviction throughout every part of his life. It’s also the title of his soon to-be-released new book. In this episode of It’s a Good Life, host Brian Buffini asks DeJoria to share details from his life which started out as a child selling Christmas cards, trying different jobs as a young adult (some more successful than others) and then partnering with the hairstylist Paul Mitchell to create the iconic billion-dollar global brand, John Paul Mitchell Systems. DeJoria also shares the mindset practices that helped him stay steady through rejection, why positivity is a discipline, and the “reorder business” principle every entrepreneur needs to understand if they want sustainable success. YOU WILL LEARN: Why the phrase “success unshared is failure” continues to propel every part of DeJoria’s life. The practical, as well as creative, tactics that DeJoria used to co-found and build and accelerate John Paul Mitchell Systems to its status as an iconic global brand. How to develop rejection-proof resilience, stay positive under pressure, and the importance of building a business that earns repeat customers. MENTIONED IN THIS EPISODE: Success Unshared is Failure by John Paul DeJoria How to Win Friends and Influence People by Dale Carnegie NOTEWORTHY QUOTES FROM THIS EPISODE: “When you like what you do, who you do it with and who you do it for, you’re not working anymore.” — John Paul DeJoria “Forgive yourself first for anything you did that you regret. You cannot change yesterday's newspapers.” — John Paul DeJoria “When you start making money, do not change your lifestyle for one year.” — John Paul DeJoria “Entrepreneurs need to make sure their service or physical product is in the reorder business.” — John Paul DeJoria “The best advice I ever been given was from my mother — just be kind to one another.” — John Paul DeJoria
369. Quick Cut: S2E369 How to Change Your Life Once and for All
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368. S2E368 How to Generate 85% of Your Leads in Just 180 Days: The Blitz Blueprint with Brian Buffini
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367. Quick Cut: S2E367 How to be a Goal Getter
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366. S2E366 Cognitive Fitness 101: How to Stay Mentally Sharp with Dr. Tommy Wood
36:19||Season 2, Ep. 366In this episode, Dr. Tommy Woods, a neuroscientist and performance coach, shares the best practices you should follow if you want to achieve optimal brain health. He also details how how these practices are tied into your overall health. Dr. Wood introduces his 3S Model, “Stimulus, Supply, and Support,” a simple and practical way to think about how the brain adapts, performs, and stays resilient over time. You’ll learn why how you use your brain is the primary driver of brain function, how cardiovascular and metabolic health influence cognition, and why sleep is where the real adaptation happens. You’ll also hear powerful coaching insights on handling stress (including why you can’t think yourself out of stress), practical tools to downshift when you’re under pressure, and the science-backed truth that the adult brain can learn “new tricks”. And you’ll also learn why mistakes (and the grace to forgive yourself and others when they occur) are so necessary for continued growth. YOU WILL LEARN: How the “Stimulus–Supply–Support” framework make “brain optimization” doable without the overwhelm. You can’t “outthink” yourself out of being stressed, but you can learn effective ways to manage it. Why mistakes should be reframed as necessary and critical components to growth. MENTIONED IN THIS EPISODE: The Stimulated Mind, by Dr. Tommy Wood Behave, by Robert Sapolsky The Neuroscience of You, by Chantelle Pratt NOTEWORTHY QUOTES FROM THIS EPISODE: “The 3S are stimulus, support and supply. In terms of brain function, stimulus is the most important.” — Dr. Tommy Wood “The most important thing somebody should do for their brain health is the thing that they will actually do and do it consistently.” — Dr. Tommy Wood “You don’t get stronger in the gym — you get stronger when you recover. And the brain is exactly the same.” — Dr. Tommy Wood “One of the best ways to buffer stress and build our stress capacity is exercise.” — Dr. Tommy Wood “You don’t know all the amazing things that can happen if you just go out into the world and you’re nice to other people.” — Dr. Tommy Wood