OHM Podcast

Finding the right way to offer customer support can be tricky. You can't run everything yourself forever if you intend to continue your growth. There are so many ways this can go wrong, so make sure to take the time to plan this out as best as possible before you dive in.In this episode, we will dive deep into how we handled building our support team and the hurdles that came with it.----------------------------------Do you have any questions, comments, or topic suggestions? Email us at podcast@opulo.io. We'd love to hear from you!To find out more about what we do, check out Opulo.ioTo see everything else we do, including social media, check out Opulo.start.pageO.H.M. Podcast Merch is now here!Intro song:Complicate Ya - Otis McDonald (Creative Commons Attribution License)Ad song:Forever Young - Otis McDonald (Creative Commons Attribution License)

It's here! The LumenPnP V4 is finally here, and we wanted to share some of our design decisions and explain why we made some of the choices we did. From wants to necessity, it wasn't easy. It took years of feedback, but we couldn't be happier with what has come from all of it. We wouldn't be where we are without the help of our community and the hard work they put into this as well. Thank you!To learn more about the brand new LumenPnP V4.0: Opulo.io ----------------------------------Do you have any questions, comments, or topic suggestions? Email us at podcast@opulo.io. We'd love to hear from you!To find out more about what we do, check out Opulo.ioTo see everything else we do, including social media, check out Opulo.start.pageO.H.M. Podcast Merch is now here!Intro song:Complicate Ya - Otis McDonald (Creative Commons Attribution License)

You did it! You worked hard to prepare everything for launch day, but now it is time to put it all into action. Take what you have learned from the last two episodes and prepare for one of the most fun and stressful days you will ever have. Stephen and Lucian have experienced their fair share of ups and downs with different launch days and are ready to share their best practices with you. If you thought the hard work stopped here, guess again.----------------------------------Do you have any questions, comments, or topic suggestions? Email us at podcast@opulo.io. We'd love to hear from you!To find out more about what we do, check out Opulo.ioTo see everything else we do, including social media, check out Opulo.start.pageO.H.M. Podcast Merch is now here!Intro song:Complicate Ya - Otis McDonald (Creative Commons Attribution License)Ad song:Forever Young - Otis McDonald (Creative Commons Attribution License)

As we gear up for launch day, listen to the conclusion of Preparing for Launch. (If you haven't listened to Part 1, we highly recommend doing so before diving into this episode!) Stephen and Lucian will cover topics like internal work instructions, setting up your PLM software, press kits, and so much more. This is really fun to talk about because we are also in the middle of this right now. It's been fun and quite meta. We hope you enjoy this episode!Do you have any questions, comments, or topic suggestions? Email us at podcast@opulo.io. We'd love to hear from you!To find out more about what we do, check out Opulo.ioTo see everything else we do, including social media, check out Opulo.start.pageO.H.M. Podcast Merch is now here!Intro song:Complicate Ya - Otis McDonald (Creative Commons Attribution License)

What actually goes into launching a hardware product? What can be worked on in advance, and what has to be perfectly timed with the launch date? We'll explore how to structure the necessary planning and share some of the things we have learned through multiple launches we have done ourselves.There is so much to unpack here that we had to break up this episode into two parts!Do you have any questions, comments, or topic suggestions? Email us at podcast@opulo.io. We'd love to hear from you!To find out more about what we do, check out Opulo.ioTo see everything else we do, including social media, check out Opulo.start.pageO.H.M. Podcast Merch is now here!Intro song:Complicate Ya - Otis McDonald (Creative Commons Attribution License)Ad song:Forever Young - Otis McDonald (Creative Commons Attribution License)

What does it mean to license something in a way that works for you and your project? Does this fall under copyright or a patent? (The answer may surprise you!)The president of the Open Source Hardware Association, Thea Flowers, stopped by to school us on open hardware licensing, and it was much needed. We start by going over the scope of permissivity regarding licenses, beginning with the most open type of license available and progressing from there. There is a lot to unpack here, so get ready to get educated!Links for things mentioned in this episodechoosealicense.comTLDRLegalCC Friendly LawyersDo you have any questions, comments, or topic suggestions? Email us at podcast@opulo.io. We'd love to hear from you!To find out more about what we do, check out Opulo.ioTo see everything else we do, including social media, check out Opulo.start.pageO.H.M. Podcast Merch is now here!Intro song:Complicate Ya - Otis McDonald (Creative Commons Attribution License)

It is challenging to succeed with open hardware while keeping it sustainable and still making enough money to pay the bills. But there are ways to do it!In this episode, we dive into how you can succeed in doing open hardware. Plus, we talk about how vastly different open hardware is compared to open software.Do you have any questions, comments, or topic suggestions? Email us at podcast@opulo.io. We'd love to hear from you!To find out more about what we do, check out Opulo.ioTo see everything else we do, including social media, check out Opulo.start.pageO.H.M. Podcast Merch is now here!Intro song:Complicate Ya - Otis McDonald (Creative Commons Attribution License)Ad song:Forever Young - Otis McDonald (Creative Commons Attribution License)

Pricing your product can be a daunting task. Set the price too high, and you risk alienating potential customers. Set it too low, and you may find yourself struggling to sustain your business. While there's no "one-size-fits-all" formula, our experience in this field has given us some perspective on how to approach it!Adafruit Blog Post: https://learn.adafruit.com/how-to-build-a-hardware-startup/pricing-your-productAlso, Stephen was super wrong in this episode: DRM is not "Digitally Restricted Media" but instead "Digital Rights Management"!Do you have any questions, comments, or topic suggestions? Email us at podcast@opulo.io. We'd love to hear from you!To find out more about what we do, check out Opulo.ioTo see everything else we do, including social media, check out Opulo.start.pageO.H.M. Podcast Merch is now here!Intro song:Complicate Ya - Otis McDonald (Creative Commons Attribution License)

Trying to find the best way to incorporate community feedback can be tough, especially when that feedback is criticism. You have to be the director of your project's path, know where it has to go, and be opinionated. You have to assume they mean well in their criticism and you need to really show off the work that was done when a community member adds something to the project. To find out more about what we do, check out Opulo.ioTo see everything else we do, including social media, check out Opulo.start.pageBlog post mentioned in this episode: "We Don't Do That Here" by Aja HammerlyO.H.M. Podcast Merch is now here!Intro song:Complicate Ya - Otis McDonald (Creative Commons Attribution License)Ad song:Forever Young - Otis McDonald (Creative Commons Attribution License)