Maximum Octane

Even when games feel under control and coaches can taste victory, they must be prepared for the unexpected. What if their star player injures or gets ejected? In that case, only an eager and capable bench can save them. With automobile repair shops is the same. Your internal customers might be doing great, yet you must have a few replacements lined up, just in case, ready to jump on the field when needed. In today's episode, I'm joined by the extraordinary Geoff Berman, an innovative thinker and Performance Coach at ATI. Together, we discuss why auto repair shop CEOs should invest more time in having a skilled bench to replace (if needed) any internal customer. Geoff explains how to gather the right candidates for your bench, the difference between recruiting and hiring, and the ideal depth for a bench.We also go through why you should avoid hiring in a hurry, the 90/10 rule, and so much more. In This Episode, You Will Learn:What losing an internal customer can cost us (3:20)Why the deeper the bench, the better (7:48)The differences between recruiting and hiring (11:13)The importance of training B and C techs (18:01)Even if you have 20 years of experience under your belt, you must keep practicing (20:41)Just because you've been doing it for years, it doesn't mean you are good at it (27:20)Connect with Geoff:LinkedInEmail: gberman@autotraining.netLet's connect:LinkedInFacebookEmail: info@maximumoctane.com

PTSD and severe wounds don't really care about political views, party affiliations, or opinions on sensitive topics. They exist, they are real, and they affect thousands of real American people. On the bright side, providing massive help to them is pretty simple; anyone can do it, and it doesn't require communing with any particular political view. In today's episode, I'm joined by the inspiring Leslie Hunt and her infectious energy. She is the Director of Donor Partnerships at Hope For The Warriors®, a private company dedicated to serving those who served and their families, helping military veterans to transition into civilians, get employed, and deal with mental and physical health issues. We talk about the things society and most institutions fail to provide for military veterans and their families, the importance of peer-to-peer mentorship, and the impressive work of Hope For The Warriors®. We also discuss how auto repair shops can benefit from employing veterans and the multiple (and effortless) options we have to extend a hand and offer valuable help. In This Episode, You Will Learn:A bit about Leslie and Hope For The Warriors® (1:59)The things veterans and their families are missing and struggle to get (6:06)How helpful peer-to-peer mentorship can be (10:07)What makes Hope For The Warriors® one of the best charities out there (17:05)How veterans can solve the #1 problem of most auto repair shops owners (21:58)The military-civilian translator and other Hope For The Warriors® resources (25:05)Resources:Hope For The Warriors® websiteConnect with Leslie:LinkedInLet's connect:LinkedInFacebookEmail: info@maximumoctane.com

Creating a healthy relationship with your business and internal customers requires little more than transparency, respect, creating time and space to rest, and developing healthy habits. This week, we revisit the second part of my conversation with the great Bruce Spencer, Owner of Walt Eger's Service Center in Maryland, President of BJS Consulting, and an experienced strategic leader of high-performing teams.We discuss the importance of creating time and space to recharge, the importance for business owners to acknowledge their responsibility for creating healthy or toxic work environments, and the better ways of showing up with a positive attitude at the workplace. Bruce also shared the best ways to ensure peace and enhance productivity in your auto repair shop, the perks of being fully transparent with internal customers, and more.  In This Episode, You Will Learn:The importance of generating a daily WOW effect for our clients (3:06)About the benefits of incorporating healthy and productive habits (5:13)Get rid of the victim mentality (7:11)Motivating internal customers through transparency and goal setting (10:41)Why being cheap will take you nowhere (14:12)Connect with Bruce:LinkedInLet's connect:LinkedInFacebookEmail: info@maximumoctane.com