90 percent of the web fails

Today I talk with Pat Clark, Senior Staff Engineer at ChargePoint, responsible for the Driver Portal and other web services. Pat is a unique blend of entrepreneur and software engineer with a passion for good design. This will be a provocative conversation about the state of the internet for people with disabilities and diverse needs. So, let’s start with this idea that Accessibility is the Zeroth usability requirement, that we’ve got to consider it in parallel with every other requirement, everywhere, all the time, all at once. Q: Why? Why bake accessibility into everything, why bring it into focus, and how do start the process?Q: What skills do you see as essential?&nbsp;Q: Can you talk about some examples?Q: You called it an ARIA label, so basically, nearly all access problem is an HTML problem.Q: what QA tools do you have in your toolbox.&nbsp;Q: What about installing overlays...&nbsp;Q: What if you break something?&nbsp;Q: You may be putting an awful lot of work into address a small and shrinking portion of the population.Q: Does accessibility affect you personally?Q: Let's finish on an observation that some of the foundational technologies developed for accessibility have gone on to improve everyone's experience of the web.&nbsp;Q: Is there anything else you’d like to add before we wrap-up?. Notes:<a href="https://www.chargepoint.com/en-gb/" rel="noopener noreferrer" target="_blank">https://www.chargepoint.com/en-gb/</a><a href="https://driver.chargepoint.com/" rel="noopener noreferrer" target="_blank">https://driver.chargepoint.com/</a>&nbsp;(driver portal)<a href="https://www.w3.org/WAI/people-use-web/tools-techniques/" rel="noopener noreferrer" target="_blank">https://www.w3.org/WAI/people-use-web/tools-techniques/</a><a href="https://developer.mozilla.org/en-US/docs/Web/Accessibility/ARIA/Attributes/aria-label" rel="noopener noreferrer" target="_blank">https://developer.mozilla.org/en-US/docs/Web/Accessibility/ARIA/Attributes/aria-label</a> Acknowledgements Music&nbsp;Title:&nbsp;The WorldArtist:&nbsp;Ben Prunty (2012)Source:&nbsp;&nbsp;https://www.benpruntymusic.com/License: Non-transferable license. Permission granted by Ben Prunty Cover Art&nbsp;Title: Screenshot+HighContrast+GlowDiffusedArtist: Allen HigginsSource: podcast-PatAllen.pptxLicense: CC BY-NC-SA 4.0 Podcast LicenseDesign Talk (dot IE) CC BY-NC-SA 4.0&nbsp;The license can be viewed at https://creativecommons.org/licenses/by-nc-sa/4.0By taking part you give permission for your voice to be recorded, for the recording to be edited, and for it to be posted and published as a podcast.

0219 - Shift Left Design with Pat Clark

Behind the scenes

﻿Welcome to Design Talk.I am Jennifer Keenahan and I am delighted to be joined by Allen Higgins from the UCD College of Business to talk about shaping and delivering a podcast.Today I have turned the tables on Allen. Usually, he’s behind the scenes directing the show. Today I want him to share what goes into planning and producing an episode.To start, Allen could you tell us a little about your background and how you came to bring podcasting into your teaching practice. Q:&nbsp;Let’s start with your teaching pod, Design Talk. You had this idea that you wanted to make a podcast, how did&nbsp;you&nbsp;start?&nbsp;Q:&nbsp;So, let’s say I have an idea that I want to make a podcast. How do&nbsp;I&nbsp;start?&nbsp;Q:&nbsp;What kinds of pods are there; how do you choose one?&nbsp;Q:&nbsp;Let’s talk a bit more about format.&nbsp;Q:&nbsp;How do you organise or structure your own pod?&nbsp;Q:&nbsp;What is the key to a strong interview?&nbsp;Q:&nbsp;So, sticking with interviews, how do you prepare?Q:&nbsp;Questions from the audience?Q:&nbsp;Is there anything you’d like add? Mentions, links and notes:Jennifer Keenahan (<a href="https://people.ucd.ie/jennifer.keenahan" rel="noopener noreferrer" target="_blank">link</a>)Mairéad O’Reilly – (<a href="https://www.linkedin.com/in/morsound/" rel="noopener noreferrer" target="_blank">link</a>)Allen Higgins (<a href="https://people.ucd.ie/allen.higgins" rel="noopener noreferrer" target="_blank">link</a>)Ruth Campion (<a href="https://www.linkedin.com/in/ruth-campion-0814b813b" rel="noopener noreferrer" target="_blank">link</a>). Ruth is a game designer and 3D artistConor Reid (<a href="https://www.thepodcaststudios.ie/staff/conor-reid" rel="noopener noreferrer" target="_blank">link</a>). Conor hosts and produces his own award-winning arts and culture podcast,&nbsp;<a href="https://headstuffpodcasts.com/show/words-to-that-effect/" rel="noopener noreferrer" target="_blank">Words To That Effect</a>Siobhán McHugh (<a href="https://siobhanmchugh.org/" rel="noopener noreferrer" target="_blank">link</a>). Siobhán is an Irish-Australian author, podcast producer and critic, oral historian, audio documentary-maker and journalism academic.Audacity (<a href="https://www.audacityteam.org/" rel="noopener noreferrer" target="_blank">link</a>). Audacity is a freely available open-source DAW, a Digital Audio Workstation; a highly regarded and extremely capable software environment for audio engineering. Acknowledgements Music&nbsp;Title: Voltaic FluctuationsArtist: Ben PruntySource:&nbsp;&nbsp;https://www.benpruntymusic.com/License: Non-transferable license. Permission granted by Ben Prunty Cover Art&nbsp;Title: Complex collageArtist: Allen HigginsSource: vignette_version.pptxLicense: CC BY-NC-SA 4.0 Podcast LicenseDesign Talk (dot IE) CC BY-NC-SA 4.0&nbsp;The license can be viewed at https://creativecommons.org/licenses/by-nc-sa/4.0By taking part you give permission for your voice to be recorded, for the recording to be edited, and for it to be posted and published as a podcast.

0218 - Podcast design with Jennifer Keenahan and Allen Higgins

Storified and creative teaching that connects with students

Hosted by Christina Phillips.We are proud to announce this seminar with Dr S M A Moin, a Senior Lecturer (Associate Professor) in Marketing at Queen Mary University of London, and Director of Teaching Associates at the School of Business. He is an interdisciplinary researcher and a published author in brand storytelling, strategy, leadership and creativity &amp; innovation. Storified and creative teaching can break the clutter and connect with students’ rational brains by tapping into their emotions. Further reading, sources, mentions and acknowledgements. S. M. A. Moin. Creativity in the Imagination Age. Springer Books, (2022). S. M. A. Moin. Brand Storytelling in the Digital Age: Theories, practice and application. London: Palgrave Macmillan, (2020).Kay Peterson and David A. Kolb. How you learn is how you live: Using nine ways of learning to transform your life. Berrett-Koehler Publishers, (2017).HBP editors. Why your students are disengaged and and what you can do to draw them back in. Harvard Business Publishing, (2022)Joseph Campbell. The Hero with a Thousand Faces. Various publishers, (1949-2008)Alighieri Dante. The Divine Comedy. Various publishers, (-2017). Contact details:S M A Moin -- https://www.linkedin.com/in/smamoin/&nbsp;Christina -- https://www.linkedin.com/in/christinajphillips/ A video version of this episode is published on the Business Analytics Educators Forum’s YouTube channel at:&nbsp; Acknowledgements Music&nbsp;Title:&nbsp;Guitar HouseArtist:&nbsp;josh pan (2020)Source:&nbsp;&nbsp;<a href="https://www.youtube.com/watch?v=JL-LId8ZWB" rel="noopener noreferrer" target="_blank">https://www.youtube.com/watch?v=JL-LId8ZWB</a><a href="https://www.youtube.com/watch?v=JL-LId8ZWBM" rel="noopener noreferrer" target="_blank">M</a>License:&nbsp;License CC BY 3.0 Cover Art&nbsp;Title: Complex collaboration for BAEFArtist: Nuno Machado and Allen HigginsSource: vignette_version.pptxLicense: CC BY-NC-SA 4.0 Podcast LicenseDesign Talk (dot IE) CC BY-NC-SA 4.0&nbsp;The license can be viewed at https://creativecommons.org/licenses/by-nc-sa/4.0By taking part you give permission for your voice to be recorded, for the recording to be edited, and for it to be posted and published as a podcast.

0215 - Storytelling with Moin

Updates on LLMs in the data pipeline

I am delighted to have Julian Wiffen to talk about some of the latest breakthroughs in generative AI and their application to data engineering.Julian is Director of Data Science for the Product team at Matillion.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;To start, Julian could you share a little about your background in Data Science and introduce us to Matillion and its mission?·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;How does an independent services solutions company leverage while adding value to the models generated by the large LLM developers?·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Can you share your some of the learning and discoveries you’ve made by researching and applying Gen AI to data engineering?&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Can you share your thoughts on its impact on the way data science is done? [·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;What do you consider to be the entry-level skillset?&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;How do you approach teaching and learning skills in the area and what tips would you give a university educator?·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;On the topic of regulation and ethics for data scientists working with Gen AI. There is talk of mandating the 'human in the loop' approach for safety, that may even become regulation. How you see ‘human in the loop’ working?·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Who are the key data science authors and media you refer to? [books, blogs, pods]&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Is there anything you’d like add? Notes:Julian’s blogs at Matillion·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Matillion: The Data Engineer’s Guide to Prompt Engineering part 1 (<a href="https://www.matillion.com/blog/guide-to-ai-prompt-engineering-part-1" rel="noopener noreferrer" target="_blank">link</a>)·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Matillion: The Data Engineer’s Guide to Prompt Engineering part 2 (<a href="https://www.matillion.com/blog/guide-to-ai-prompt-engineering-part-2" rel="noopener noreferrer" target="_blank">link</a>)·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Matillion: The Data Engineer’s Guide to Prompt Engineering part 3 (<a href="https://www.matillion.com/blog/guide-to-ai-prompt-engineering-part-3" rel="noopener noreferrer" target="_blank">link</a>)·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Matillion: Evaluating the performance of different LLMs (<a href="https://www.matillion.com/blog/large-language-model-performance-in-classifying-customer-feedback" rel="noopener noreferrer" target="_blank">link</a>)&nbsp;Recommended to follow Andrew Ng, researcher-entrepreneur (<a href="https://www.andrewng.org/" rel="noopener noreferrer" target="_blank">homepage</a>) Acknowledgements Music&nbsp;Title:&nbsp;The WorldArtist:&nbsp;Ben Prunty (2012)Source:&nbsp;&nbsp;https://www.benpruntymusic.com/License: Non-transferable license. Permission granted by Ben Prunty Cover Art&nbsp;Title: Complex collaboration for BAEFArtist: Nuno Machado and Allen HigginsSource: vignette_version.pptxLicense: CC BY-NC-SA 4.0 Podcast LicenseDesign Talk (dot IE) CC BY-NC-SA 4.0&nbsp;The license can be viewed at https://creativecommons.org/licenses/by-nc-sa/4.0By taking part you give permission for your voice to be recorded, for the recording to be edited, and for it to be posted and published as a podcast.

0217 - Data Engineering with Julian Wiffen

Aspects of Outsourcing

"How to leverage managed services as a vehicle for business growth" with Scott Bewley and Ryan Hayes&nbsp;from PwC" Hosts: Saisnehha Natraj and Kushagra Mehrotra&nbsp; What experiences do each of you have in the arena of outsourcing?According to you, what are the dimensional considerations for outsourcing? How have things changed since covid in the marketplace, in terms of outsourcing?Do you think the outsourcing practices are different across various sectors and countries?How do you keep your customer satisfied?What do you think about AI’s role in outsourcing? Audience Questions. Thank you for listening. NOTES: Acknowledgements Music&nbsp;Title: Voltaic FluctuationsArtist: Ben PruntySource:&nbsp;&nbsp;https://www.benpruntymusic.com/License: Non-transferable license. Permission granted by Ben Prunty Cover Art&nbsp;Title: Aspects of OutsourcingArtist: Group W (Junjie, Aman, Kushagra, Snehha and Subhashini)Source: Scott_and_Ryan_Cover_Art.pptxLicense: CC BY-NC-SA 4.0&nbsp;Podcast LicenseDesign Talk (dot IE) CC BY-NC-SA 4.0&nbsp;The license can be viewed at https://creativecommons.org/licenses/by-nc-sa/4.0By taking part you give permission for your voice to be recorded, for the recording to be edited, and for it to be posted and published as a podcast.

0216 - How to leverage managed services as a vehicle for business growth with Scott Bewley and Ryan Hayes from PwC

Business process delivery across timezones

Interview with Ajaya Singh, True North AR India Pvt. Ltd, Gurgaon. Podcast team: Jack Daly, Shachi Parmar, Jennifer Kevany, and Ronan Brennan [Jack] (Intro) Good morning and welcome to the Design Talk podcast. So, today we are talking with Ajaya Singh, from True North AR, a Medical Process Outsourcing (MPO) services provider. To date in our podcasts we have gained some fantastic insight into the opportunities and challenges in outsourcing/Offshoring&nbsp;&nbsp;from the client perspective , this morning we have a great opportunity to understand this process&nbsp;&nbsp;from the service provider's perspective. ( Sales) The challenges of getting new contracts, new client development, building a sales pipeline, from a distance? ( MPO vs BPO) How is MPO different from ITO or general BPO? ( Advantages/challenges) What are the advantages of operating from Gurgaon/India? Challenges?( Recruitment process) How do you bring new hires on board?&nbsp; ( Client Trust) Building trust is a substantial part of an effective relationship for a client's perspective, how would you look to build such trust and how do you maintain it? ( reducing anxiety) (Cultural differences and provider trust)We spoke about the cultural differences between India and the US discussing the societal view on bankruptcy, how do you overcome issues like this and how do you trust clients? -&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;how do you overcome cultural differences and bias? ( Disagreements)Like all business , leaders and owners can be passionate but perhaps at time misinformed, now do you manage power dynamics and disagreements without being cold i.e “ out of scope” ( Recent LifeCyle) Can you tell us about the life cycle of a recent project&nbsp;-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;what are the most important factors for&nbsp;&nbsp;a successful project? ( Cost efficiencies ) We spoke about cost and ensuring cost efficiencies , using lesser skilled labour when possible, can you talk a bit more on this ( Societal impact) A substantial part of this course is reviewing the impact to society of a FDI investment,. how important is this, and how much responsibility do the local regions take to attract such investment.. eg dublin chamber and “ why dublin campaign” ( Risks and competition)What are the current risks to your business and industry eg we hear alot about emerging nations competing for investment and contract, also the rise of machine learning and AI, how do you manage competition CLOSING So, on that note…( thank guest, thank audience) We would like to thank you for making time in your busy schedule to talk to us today, from the other side of the planet.And for sharing your knowledge and insights into delivering services from a distance. Acknowledgements Music&nbsp;Title: “It was just cold” (2018)Artist: Andrew R CodemanSource: https://bit.ly/2MsarcjLicense: CC BY 4.0 Cover Art&nbsp;Title: Cartoon charactersArtist: Student team and Allen HigginsSource: Background image.PNGLicense: CC BY-NC-SA 4.0 Podcast LicenseDesign Talk (dot IE) CC BY-NC-SA 4.0&nbsp;The license can be viewed at https://creativecommons.org/licenses/by-nc-sa/4.0By taking part you give permission for your voice to be recorded, for the recording to be edited, and for it to be posted and published as a podcast.

0067 - Delivering from a Distance with Ajaya Singh

Supplier capabilities and strategies

Welcome to Design Talk.In this episode we speak with Bernard Harris, Head of Trust &amp; Safety for TikTok, EMEA.This pod was recorded on Tuesday 9th February 2021.Podcast title and guest: Talking with Bernard Harris from TikTock. Introduction by Fouz Alsubaie. Interview hosted by Caroline Willis, Cristina Primavera, Emma Ji, Danny Coss Heneghan, and Veronika Pushkina. Acknowledgements Music&nbsp;Title: “It was just cold” (2018)Artist: Andrew R CodemanSource: https://bit.ly/2MsarcjLicense: CC BY 4.0 Cover Art&nbsp;Title: Think Lab Studio + Abadi MTArtist: Allen HigginsSource: AudioStudio-GeorgeMooreBuilding.pptxLicense: CC BY-NC-SA 4.0 Podcast LicenseDesign Talk (dot IE) CC BY-NC-SA 4.0&nbsp;The license can be viewed at https://creativecommons.org/licenses/by-nc-sa/4.0By taking part you give permission for your voice to be recorded, for the recording to be edited, and for it to be posted and published as a podcast.

0064 - Supplier Partnership with Bernard Harris

Embracing the Fourth Industrial Revolution with Marilena, Bala, Luke, and James

This BAEF Future of Work Panel titled "Embracing the Fourth Industrial Revolution" took place on December 14, 2023. Our panelists were:* Luke Vilain, Data Ethics and AI Risk Specialist, working in financial services.* Balagopal (Bala) Madhusoodhanan, a intelligent automation architect working on Low Code / No Code platforms and AI risk classification.* James Winters, an AI consultant who develops strategies and governance solutions to help solve business problems.* Marilena Karanika, Data Scientist, working in financial services modelling and analytics Further reading and interesting takeaways... * Discovering ethical challenges and future conundrums? Play the moral machines game ---&nbsp;<a href="http://www.moralmachine.net/" rel="noopener noreferrer" target="_blank">www.moralmachine.net</a>* Recommendations for ‘must watch’ long form media? Watch The Social Dilemma (2020) --&nbsp;<a href="https://www.imdb.com/title/tt11464826" rel="noopener noreferrer" target="_blank">https://www.imdb.com/title/tt11464826</a>* “Generative artificial intelligence (AI) in education” policy paper - GOV.UK (2023) --&nbsp;<a href="https://bit.ly/3RXgCbK" rel="noopener noreferrer" target="_blank">https://bit.ly/3RXgCbK</a>* AI for Humanity --&nbsp;<a href="https://mila.quebec/en/ai-for-humanity/" rel="noopener noreferrer" target="_blank">https://mila.quebec/en/ai-for-humanity/</a>* Consequence Scanning, an agile toolkit -- from https://doteveryone.org.uk see&nbsp;<a href="https://bit.ly/3Hwv8SN" rel="noopener noreferrer" target="_blank">https://bit.ly/3Hwv8SN</a> A video version of this episode is published on the Business Analytics Educators Forum’s YouTube channel at:&nbsp;<a href="https://www.youtube.com/channel/UCrPQ1nwQVmvGUpKN0pey27g" rel="noopener noreferrer" target="_blank">https://www.youtube.com/channel/UCrPQ1nwQVmvGUpKN0pey27g</a> Acknowledgements Music&nbsp;Title:&nbsp;Guitar HouseArtist:&nbsp;josh pan (2020)Source:&nbsp;&nbsp;<a href="https://www.youtube.com/watch?v=JL-LId8ZWB" rel="noopener noreferrer" target="_blank">https://www.youtube.com/watch?v=JL-LId8ZWB</a><a href="https://www.youtube.com/watch?v=JL-LId8ZWBM" rel="noopener noreferrer" target="_blank">M</a>License:&nbsp;License CC BY 3.0 Cover Art&nbsp;Title: Complex collaboration for BAEFArtist: Nuno Machado and Allen HigginsSource: vignette_version.pptxLicense: CC BY-NC-SA 4.0 Podcast LicenseDesign Talk (dot IE) CC BY-NC-SA 4.0&nbsp;The license can be viewed at https://creativecommons.org/licenses/by-nc-sa/4.0By taking part you give permission for your voice to be recorded, for the recording to be edited, and for it to be posted and published as a podcast.

0214 - BAEF Future of Work Panel

Moran-Introna Keynote Lecture 2008

The following episode is a bonus cross-pod publication (pollination?) between “Design Talk” and “CITO Conversations” a research community pod hosted by University College Dublin’s Centre for Innovation, Technology &amp; Organisation.This ‘from the archives’ recording is the second part of the keynote from “ Triangular Conference 2008” in which Dermot Moran and Lucas Introna talk about the value of conducting research in the phenomenological tradition and considerations when carrying out research into organisations, information systems and modern technology. Part 2In part two Lucas argues that Phenomenology offers deep insights into fundamental aspects of the human experience of technology and information systems, with implications for the sociology of Management and Organisation.&nbsp;The talk was recorded in-person with a live audience on Thursday June the 5th&nbsp;2008 in the UCD Lochlann Quinn Undergraduate School of Business, Belfield, Dublin, Ireland. Acknowledgements&nbsp;Music&nbsp;Title: Adagio in G minorArtist: Remo Giazotto attributed to Tomaso AlbinoniSource: https://soundcloud.com/dick-de-ridder/adagio-in-g-minor-albinoniLicensed by Dick de Ridder: CC-BY 3.0&nbsp;Cover Art&nbsp;Title: Discussion at the conference dinnerArtist: Allen HigginsSource: Collage/various (podcast-MoranIntrona_01.pptx)License: CC BY-NC-SA 4.0&nbsp;Podcast LicenseDesign Talk (dot IE) CC BY-NC-SA 4.0&nbsp;The license can be viewed at https://creativecommons.org/licenses/by-nc-sa/4.0By taking part you give permission for your voice to be recorded, for the recording to be edited, and for it to be posted and published as a podcast.

0213 - Phenomenology & Technology Part 2 - Lucas Introna

A podcast about design in-the-wild: The good, the beautiful, the useful.

Whether you realise it or not, you _are_ involved in some way with designs and designing. This podcast is for anyone who cares about the things we play with and use - and digital things in particular. Uncover the essence of design, the backstory to the design of objects, technologies, and how people manage new design ventures.

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