Share

cover art for Customer Success

What You Will Learn

Customer Success

Season 7, Ep. 416

This week, Ashto and Jonesy learn the exciting new model of customer management through Customer Success, co-authored by Nick Mehta, Dan Steinman, and Lincoln Murphy. Enabling customers to understand the value in your products can result in creating a loyal customer base and safeguarding long-term recurring revenue. This book explains how business relationships have changed, and why B2B vendors must focus on delivering success for their clients to achieve success for their own businesses. 


Customer Success outlines the key elements of building a successful customer success strategy, from the initial planning stages to execution. It offers expert guidance on structuring your organisation, segmenting your customers, and developing cross-functional playbooks. The authors' extensive experience in the field shines through in this book, which is also packed with real-world examples of successful customer success strategies. A compulsory read for any CEO or business leader who wants to stay ahead in the evolving B2B industries, tune in to hear our take on Customer Success.

More episodes

View all episodes

  • 428. The End Of An Era: Thanks For Listening

    30:11||Season 7, Ep. 428
    Thanks for listening to What You Will Learn. Whether you've been on this ride since the beginning, you met us halfway along the journey, or you only just joined us, it's been a pleasure sharing the best bits of the best books with you. If you any messages or questions for us please email podcast@whatyouwilllearn.com, or better yet, scroll halfway down this page and record a voice memo for the two Adams: https://moretolearnpod.com/contact
  • 427. I Am Malala

    35:42||Season 7, Ep. 427
    Join hosts Ashto and Jonesy as they dive into the powerful and inspiring book "I Am Malala" by Malala Yousafzai. In this thought-provoking episode, they explore Malala's extraordinary journey from a young Pakistani girl to a global advocate for girls' education. Discover the resilience, bravery, and determination that propelled Malala to stand up against the Taliban's oppressive regime. Through engaging discussions, Ashto and Jonesy shed light on the impact of Malala's activism and the importance of education for all. Get ready to be inspired and motivated as Ashto and Jonesy uncover the remarkable story of Malala Yousafzai in "I Am Malala."
  • 426. ATTITUDE Book Launch

    11:14||Season 7, Ep. 426
    We're proud to officially launch our brand new book: ATTITUDEhttps://www.whatyouwilllearn.com/attitude/We wanted to work out a common thread between all of the successful people we'd read about over our 7-year podcasting journey. What linked the entrepreneurs, CEOs, politicians, musicians, managers, thoughts leaders, artists? Their ATTITUDE. We pulled together the best lessons form the best books on the topic, and grouped them into five vital lessons: Vision, Change, Learning, Fear & Boldness.As a special Launch promotion, use codeword LAUNCH to get 40% off the audiobook. Find the right button on the website, or follow this link: https://mysoundwise.com/soundcasts/1680847169987s?c=LAUNCH
  • 425. What To Do When It's Your Turn

    26:05||Season 7, Ep. 425
    Ashto and Jonesy are back with an exciting podcast episode, this time diving into the empowering book "What To Do When It's Your Turn" by Seth Godin. In this captivating discussion, they explore Godin's transformative ideas on embracing uncertainty, conquering fear, and unlocking personal potential. Through insightful conversations, they share practical strategies and thought-provoking insights to inspire listeners to take charge of their lives and pursue their passions. Get ready to embark on a journey of self-discovery and empowerment as they delve into the pages of "What To Do When It's Your Turn."In their latest podcast episode, Ashto and Jonesy explore the powerful concepts of "What To Do When It's Your Turn" by Seth Godin. With a focus on embracing uncertainty and overcoming fear, they dive into the transformative strategies shared by Godin. Through engaging discussions, Ashto and Jonesy provide actionable advice and inspiring ideas to help listeners navigate their own turning points in life.
  • 424. Peak

    27:28||Season 7, Ep. 424
    Join Ashto and Jonesy in their latest podcast episode as they explore the captivating book, "Peak" by Chip Conley. Drawing from Conley's expertise in psychology and business, as well as his personal experiences, they uncover the profound insights and practical strategies presented in "Peak." They examine key concepts such as emotional intelligence, cultivating a growth mindset, and finding purpose in one's work.Through engaging conversations and relatable anecdotes, Ashto and Jonesy highlight the transformative power of "Peak." Listeners will learn how to apply the wisdom from the book to enhance their relationships, improve their leadership skills, and find fulfillment in every aspect of life. Whether you're an entrepreneur, student, or simply seeking personal growth, this episode is a must-listen. Join Ashto and Jonesy in their podcast and discover how "Peak" by Chip Conley can unlock your full potential.
  • 423. The 50th Law

    31:27||Season 7, Ep. 423
    Join Ashto and Jonesy in the latest podcast episode as they explore the powerful book, The 50th Law, written by Robert Greene and 50 Cent. This book offers a unique perspective on success, drawing on the experiences of 50 Cent, one of the most successful rappers of all time, and the timeless wisdom of historical figures.In this episode, Ashto and Jonesy delve into the key concepts of The 50th Law, discussing how fear and insecurity can hold us back from achieving our goals and how we can use these emotions to our advantage. They explore the importance of mastering our own mindset and how we can use the power of visualization and positive thinking to achieve success.
  • 422. NEW BOOK: Attitude

    04:44||Season 7, Ep. 422
    We're proud to announce our brand new book: ATTITUDE. Check it out at: https://www.whatyouwilllearn.com/attitude/ Life is unpredictable and full of things we can’t control. The only thing we can truly have power over is our attitude. We don’t always have a choice in what happens to us, but we always get to choose how we respond. Adam and Adam have extracted the most valuable insights about attitude from some of the greatest minds on the topic, and distilled them into five simple lessons: Vision, Change, Learning, Fear, and Boldness. Time to say goodbye to mediocrity and hello to a kickass new attitude!Pre-order your copy today, send us your receipt (forward email or send a screenshot) to book@theshittheynevertaughtyou.com and we'll send you the audiobook for free!Find all the links here to pre-order your copy today - https://www.whatyouwilllearn.com/attitude/
  • 421. The Challenger Sale

    25:21||Season 7, Ep. 421
    Join Ashto and Jonesy in the latest podcast episode as they discuss the game-changing book, The Challenger Sale. Written by Brent Adamson and Matthew Dixon, this book challenges traditional sales approaches by introducing a new selling methodology that has transformed the world of sales.In this episode, Ashto and Jonesy explore the key concepts of The Challenger Sale and how it has revolutionized the way salespeople interact with customers. They delve into the five profiles of successful salespeople and explain how adopting the Challenger mindset can help salespeople become more effective and close more deals.
  • 420. The Full Facts Book of Cold Reading

    35:23||Season 7, Ep. 420
    Join Ashto and Jonesy in the latest podcast episode as they explore the fascinating world of cold reading and the book that has become the definitive guide on the topic, The Full Facts Book of Cold Reading. Written by Ian Rowland, a renowned mentalist and magician, this book provides a comprehensive and insightful overview of the art of cold reading, a technique used by psychics, mediums, and mentalists to give the illusion of having psychic abilities.In this episode, Ashto and Jonesy delve into the key concepts of cold reading and discuss the various techniques and strategies used to convince people that a psychic is able to glean personal information about them. They also explore the ethical considerations surrounding the use of cold reading and discuss how it can be used for entertainment purposes versus manipulation.