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VUX World

The practical voice podcast

Learn how to implement voice first strategy and create world-class voice experiences with VUX World. Every week, we speak to industry thought leaders and practitioners on the three core pillars of voice: strategy, design
Latest Episode10/26/2020

How voice AI is disrupting industries with Mike Zagorsek

SPONSORED BY THE CONVERSATION DESIGN INSTITUTEBecome a certified conversation designer and save 25% with code CDI972VUX25OFFFIND OUT MOREVOICE AI DISTUPTIONVoice AI is disrupting industries and providing new opportunities to innovate for those companies paying attention.Voice AI, like most technology innovations is an enabler. It enables businesses to explore new markets, unlock new value and, in some cases, reinvent themselves.But technological capability isn't enough to grease the wheels of innovation. You need to find a place within the market that adds value, and have the tools and skills to take advantage.One of the most exciting companies that offers those tools and skills to unlock voice AI innovation is SoundHound.SoundHound is helping organisations reimagine their services and create differentiation and value for brands and, in some cases, where you'd least expect it.In this episode of VUX World Live, we're joined by SoundHound VP, Product Marketing, Mike Zagorsek, to find out how SoundHound are enabling brands to disrupt using voice AI.From automotive, to finance to hospitality and beyond, the future is being played out today.Join us to be inspired about the potential for voice AI-enabled disruption and get some pointers on how you can approach the same initiatives with the same success.LinksHoundify.comMeet HoundSoundHoundSoundHound IncThe SoundHound Speech to Meaning blogMichael Zagorsek on LinkedInFollow Mike on TwitterSoundHound on Twitter
10/26/2020

How voice AI is disrupting industries with Mike Zagorsek

SPONSORED BY THE CONVERSATION DESIGN INSTITUTEBecome a certified conversation designer and save 25% with code CDI972VUX25OFFFIND OUT MOREVOICE AI DISTUPTIONVoice AI is disrupting industries and providing new opportunities to innovate for those companies paying attention.Voice AI, like most technology innovations is an enabler. It enables businesses to explore new markets, unlock new value and, in some cases, reinvent themselves.But technological capability isn't enough to grease the wheels of innovation. You need to find a place within the market that adds value, and have the tools and skills to take advantage.One of the most exciting companies that offers those tools and skills to unlock voice AI innovation is SoundHound.SoundHound is helping organisations reimagine their services and create differentiation and value for brands and, in some cases, where you'd least expect it.In this episode of VUX World Live, we're joined by SoundHound VP, Product Marketing, Mike Zagorsek, to find out how SoundHound are enabling brands to disrupt using voice AI.From automotive, to finance to hospitality and beyond, the future is being played out today.Join us to be inspired about the potential for voice AI-enabled disruption and get some pointers on how you can approach the same initiatives with the same success.LinksHoundify.comMeet HoundSoundHoundSoundHound IncThe SoundHound Speech to Meaning blogMichael Zagorsek on LinkedInFollow Mike on TwitterSoundHound on Twitter
10/19/2020

The future of conversational commerce with David Clark and Tim Atkinson

We're joined by David Clark (BT) and Tim Atkinson (Google) to discuss the future of conversational commerce: RCS Messaging.SPONSORED BY THE CONVERSATION DESIGN INSTITUTECompanies around the world are looking for conversation designers, a rare breed of people to help them advance communication between people and AI. That's where we help!Conversation Design Institute leads in training and certification for Conversation Designers, Conversational Copywriters, and AI Trainers. Our human-centric workflow has proven itself around the world. Our certificates ensure you create winning conversational experiences.As advocates for the Conversation Design profession, we continue to work closely with tech partners, agencies and other key players in the industry. With this support, Conversation Design Institute is well on its way to becoming the number one platform in conversation design.FIND OUT MORELearn what RCS messaging is, and why it's set to enable the next level of two-way, automated B2C communication.Use it to scale your customer service, generate leads, fulfil self service transactions and generate revenue.In this episode of VUX World Live, we're going to dive into the ins and outs of RCS messaging: what it is, where it came from, why it's important, who can use it and how you can implement automated, authenticated, trusted conversational agents today.Already being used by millions of BT customers, the messaging market awaits. And, with over 90% open rates within the first 5 minutes of a message being sent, what's not to love?Here, we dive deep into what all of this means for the future of business communication. LinksRBM developer site: build RBM campaigns and agentsRegister to the RBM developer event 4th November 2020Businesses wanting to use RCS as part of a multichannel strategy can contact BT
10/5/2020

Voice advertising effects on charity donations with Charlie Cadbury

What happens when you serve audio adverts to smart speaker listeners and ask them to make a charitable donation right there and then on their smart speaker, using their voice? Say It Now CEO, Charlie Cadbury, joins us to share the answer.Amazon forecast voice commerce to be a $3.2billion market by 2022. That's not far away. And, during lockdown, in the UK, voice shopping rose from 22% up to 33% of smart speaker owners.I'll say that again: 33% of smart speaker owners in the UK say they have used their smart speaker for shopping this summer.Say It Now were one of the few lucky companies to be awarded Innovate UK funding to use technology to provide solutions to some of the core challenges brought about by Covid-19.One of those challenges is that charities across the country, organisations that survive on the kind donations of the public, took a huge hit. Donations are plummeting and some of the most vulnerable people in the country are at risk of missing out on vital support because charities are struggling to keep the lights on.In collaboration with DAX and a host of charities, Say It Now were awarded the funding to do the following: run adverts on smart speakers to raise awareness of the need for donations, and offer users a way of donating via their smart speaker.The campaign launched a couple of weeks ago and the data is starting to roll in. Is it working? Can voice advertising increase charitable donations? And what does that mean for the potential of voice commerce?Join us on VUX World Live, with Charlie Cadbury, to find out.LinksSay It Now websiteCharlie Cadbury on LinkedIn