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Top 5 Customer Complaint Mistakes That Are Costing You Sales
Season 2, Ep. 31
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In this episode, Lisa Baker returns to the mic after a short break to share five major mistakes businesses make when handling customer complaints—and how those mistakes could be costing you real sales. Lisa breaks down each error, from ignoring feedback to lacking a clear complaints process, and offers practical tips to help you turn negative feedback into golden opportunities for growth.
Whether you’re a small business owner, team leader, or customer care rep, this episode will give you actionable steps to review your current approach, improve customer relationships, and boost retention through better service recovery.
💬 What You’ll Learn:
- Why customer complaints are a goldmine for business improvement
- The true cost of mishandling a complaint
- 5 common mistakes to avoid
- How to create a feedback loop for continuous improvement
- What to do today to level up your complaints process
📌 Mentioned in This Episode:
- Lisa’s YouTube Channel for more customer service tips
- TikTok, Instagram & Facebook: @customercarechannel
- Screenshot and tag @customercarechannel on IG to get featured!
📚 Coming Soon:
Lisa is working on a book that teaches a step-by-step method for reviewing and improving customer experience—designed especially for small business owners. Stay tuned for preorder info!
💡 Call to Action:
👉 Follow the podcast so you never miss an episode
👉 Share this episode with a friend who needs to hear it
👉 Take 5 minutes today to audit your complaints process!
To Do:
Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/
Enrol onto Customer Experience Course here
Follow us on Instagram and Tiktok for daily tips and inspiration
Printable Downloads: Get Organised
Support the pod and Buy a Coffee: Buy me a Coffee
Contact:
Follow and send messages on IG: Customer Care Channel or @customercarechannel
So, get listening!
*Affiliate Disclaimer:
Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!
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