The Business Excellence Podcast

The Arum Global Blueprint for Scaling with Purpose - From £2M to £14MArum Global transformed from a struggling £2 million consultancy losing £400,000 annually into a £14 million powerhouse with £5 million EBITDA and a perfect NPS score of 100. This episode reveals the strategies behind their 7x growth whilst serving the world's most demanding clients.Jamie Waller purchased Arum Global in 2017, recognising its extraordinary authority with global banks and governments. Today, the company serves major clients across collections, recoveries, and debt management, maintaining the principle that "everybody deserves to be paid what they are owed, but not at any cost."What You'll Learn:The Network Effect Strategy: Why clients paying £25,000 for advisory work receive access to 200+ specialists and 25 years of project knowledge, consistently converting small engagements into £100,000+ relationships without traditional sales pressure.The NPS Blind Spot: How Arum achieved a perfect 100 NPS score but wasn't generating referrals and the simple question that unlocked millions in new business from existing clients.The People-First Growth Model: How creating a Head of People role early enabled delegation and maintained team morale through 7x growth.Operational Excellence at Scale: How splitting operations into Advisory and Delivery Services, combined with repeatable frameworks, enables management of 20-25 projects simultaneously whilst maintaining perfect NPS.The Vulnerability Innovation: The breakthrough project that identified £16 million in recoverable debt from £80 million sitting in "vulnerability files" for up to 10 years.Post-COVID Professional Standards: Jamie's approach to resetting workplace expectations, from video call standards to maintaining energy across remote teams.

Beyond Business: Understanding High Functioning Depression with Pandora MorrisMost successful business owners appear to have it all together. But what if that relentless drive is actually masking something deeper? In this revealing episode, Pandora Morris exposes a hidden pandemic affecting high achievers: high-functioning depression.Pandora Morris, creator of the Hurt to Healing podcast, has spent 24 years navigating the mental health system whilst managing severe OCD and eating disorders. She brings unflinching honesty about living with extreme mental health conditions whilst pursuing purpose and meaning.This conversation reveals why constantly staying busy might be your way of running from yourself, introduces "anhedonia" (the inability to experience joy), and explains why true recovery requires both changing beliefs and taking action simultaneously.What You'll Discover:High Functioning Depression Explained: Why high achievers mask depression through rigid routines and constant busyness, and how to recognise if you're running from your feelings.The Inner Work Framework: What "doing the inner work" actually means - connecting with your vulnerable inner child and stripping away societal expectations.Therapy That Actually Works: Why most therapists fail their clients, the difference between CBT, EMDR, IFS and other approaches, and why recovery is like a thousand-piece jigsaw puzzle.OCD Reality Check: Recognising OCD in yourself or your children, why people wait 10 years to seek help, and why exposure therapy is crucial.The Beliefs vs. Actions Debate: When you need to change your belief system before taking action, when action must come first, and why talking doesn't solve everything.If You're Constantly Busy: Ask yourself - are you pursuing genuine passions or running from sitting with yourself? Take one day this week to practice stillness.If You Can't Experience Joy: Notice whether you can appreciate small moments. If you're constantly thinking about the next thing rather than being present, consider whether high-functioning depression might be affecting you.For Everyone: Stop asking "how are you?" unless you genuinely have time to hear the real answer. Remember that FINE often stands for "F***ed up, Insecure, Neurotic and Exhausted."Find Pandora's Hurt to Healing podcast on all platforms and discover the therapy approaches that might finally help you piece together your recovery jigsaw puzzle.Powered by Action Coach UK  - https://actioncoach.co.uk/The world's number one business coaching firm, helping business owners achieve extraordinary results since 1993.Sponsored by CWCS | Fully Managed Hosting Services - https://www.cwcs.co.uk/UK-based, globally trusted Managed Hosting with security, scalability, and sustainability at its core.

Business Exit? Most Owners Never Build a Sellable Business. Here's Why.In this episode of the ActionCOACH podcast, Saul Cohen reveals why most business owners fundamentally misunderstand their business's value and what it takes to build a truly sellable company. Saul, a corporate finance expert who started at PWC and now specialises in mergers and acquisitions, shares the hard truths about scaling owner-managed businesses and the critical mistakes that prevent successful exits.Discover why the "hustle" stops working at £1 million in revenue and what you need to do differently. Learn why owner-managed businesses rarely exceed £10 million without proper structure, and why getting above £20-100 million while retaining full ownership is nearly impossible. Saul explains the two biggest reasons acquisitions fail: people and cash flow, why you should never make changes immediately after buying a business, and how successful entrepreneurs think about money differently: focusing on building assets rather than just P\&L thinking.This episode provides actionable frameworks for financial management, including the five essential components of a proper finance department, why you need a part-time financial controller (not just an accountant), and the critical difference between compliance and strategic financial planning. Saul also shares his recommended reading (Daniel Priestley's "24 Assets" and Alex Hormozi's "$100M Offers") and explains why every business owner needs to get a valuation immediately – even if they're not planning to sell for years.Whether you're doing £500K or £5 million in revenue, this conversation will change how you think about building business value and planning your eventual exit.

Dragons Den Failed Her, Then She Hit £10M in Revenue | Rachel Watkyn Tiny Box Company InterviewMost business owners give up after harsh rejection. Rachel Watkyn built a £10 million company instead.In this episode of the ActionCOACH podcast, Rachel Watkyn, founder of Tiny Box Company, shares her remarkable entrepreneurial journey. After being "absolutely slaughtered" on Dragons' Den, battling chronic fatigue syndrome that left her bedridden for years, and surviving cancer, Rachel scaled her sustainable packaging business from zero to over £10 million in revenue.What makes Rachel's journey extraordinary isn't just the numbers. It's how she achieved them. For 3-4 months across two consecutive years, she ran her entire business from her bed, a "guilty secret" she reveals publicly for the first time in this interview. Despite losing everything (her house, job, partner, and car), Rachel's "steel rod" determination and focus on something bigger than herself drove her forward when hope seemed impossible.Discover Rachel's core strategies for scaling from £1 million to £10 million, why the Dragons were wrong about sustainability being "niche," and how she built a team so strong that a former warehouse worker now runs the entire operation. Rachel reveals the power of visualisation and manifestation, why focusing on experiences matters more than material goals, and what truly defines success beyond wealth.Whether you're battling imposter syndrome, facing health challenges while running your business, or simply trying to scale past seven figures, Rachel's insights on servant leadership, trusting your vision over "experts," and the importance of surrounding yourself with people who lift you up will transform how you approach entrepreneurship.Key quotes: "If you're not helping people in some way, then you don't have a business model anyway.""Especially for women that do suffer from confidence issues, imposter syndrome is to focus on something that's bigger than you.""Your background, who you think you are, doesn't need to define you."Subscribe to the ActionCOACH podcast for weekly insights on business growth, leadership, and achieving extraordinary results.

Business Exit: Your Business Isn't Worth Selling Yet | Here's Why | James Ashford Entrepreneur InterviewMost business owners dream of a life-changing exit. James Ashford achieved it, selling his company for eight figures. But he reveals a hard truth in this episode: his business wasn't always worth selling. For years, it was practically worthless to buyers.What changed? Ashford spent three years systematizing his operations, building a company that didn't just run without him but actually grew without him. He shares the strategic decisions that separated his company from competitors, why he refused to discount, and how video marketing positioned him as the category leader.He also opens up about the unexpected aftermath: the identity crisis that followed his exit and the work of rebuilding purpose beyond the business. Now an active investor, he offers insights into what makes businesses truly valuable to both buyers and the entrepreneurs who build them.What You'll Learn:The Fatal Flaw in Most Small Businesses: Being the best at what you do makes your business worthless to buyers. Transform from operator to owner.The Three-Year Rule for Sellable Businesses: James explains which systems made his business attractive to acquirers and why it took three years to build them.Why Discounting Destroys Business Value: Saying no to discounts builds a premium brand that commands higher multiples at exit.The Video Marketing Strategy That Changed Everything: Educational content solved his core business problem and positioned his company as the category leader.The Emotional Reality of Selling Your Business: James shares the identity crisis that followed his exit and how he rebuilt his sense of purpose.From Operator to Investor: James now invests in multiple companies and shares what he looks for when evaluating opportunities.The Diamond Framework for Client Selection: Learn how to identify and nurture your most valuable client relationships instead of treating everyone equally.

Business Growth: £50 Million Turnover Started With This Uncomfortable Truth | Jordan Brompton My Energi InterviewJordan Brompton scaled My Energi from minus £20,000 in debt to £50 million turnover in five years. But she wouldn't do it that fast again. This episode reveals the uncomfortable truths about rapid growth, securing investment without connections, and why believing in yourself is the hardest part.What You'll Learn:The Uncomfortable Truth About Scaling Fast: Jordan wouldn't scale at that pace again despite the success. Two redundancy rounds after building to 400 employees taught her that when external factors force you to retract quickly, there's a real cost.How to Secure Investment Without Connections: A working-class entrepreneur with no degree raised £1.8 million from Sir Terry Leahy and Bill Currie, then £30 million from private equity. Her biggest lesson: due diligence should go both ways.The Power of Product Identity: Naming products like "Eddi" and "Zappi" creates emotional connection and market differentiation. Jordan purposely gave products identities to educate children and build a brand that could compete in a crowded marketplace.Why Investors Want to See Sales First: Stop pitching with fancy decks and no substance. Jordan looks for order books, customer commitments, and proof you've invested yourself. AI can create a pitch deck in two minutes. What doors have you knocked on?The Reality of Manufacturing Scale: Gradual scale isn't optional in electronics manufacturing. Investment cycles (4-5 years) are too short for hardware businesses that need 15-20 year horizons.Maintaining Belief Through Turbulent Times: Jordan navigated government grant withdrawals, market oversaturation, and pulling back from an IPO when the war in Ukraine hit. Her biggest personal barrier has always been her own mind.The Grimsby Grit That Built a £50 Million Business: Growing up in a "forgotten about town" created the tenacity that pushed Jordan through every challenge. Wanting it more than your competition is everything.