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Shades of Grey: Kindle the human connection with voice

Season 2, Ep. 2

“When you get to be my age (93), just to hear another person’s voice gets you through the day. I never thought I’d get to see this in my lifetime.”

When it comes to the next big disruption, voice technology is undoubtedly one of the most
talked about. And no one is more enthusiastic about this than Dave Isbitski, Chief Evangelist, Alexa at Amazon. 

Theodora Lau and Arun Krishnakumar speak to Dave about how voice is now starting to be the new user interface. According to Dave, voice will be transformative in how we conduct our day-to-day lives. Not only does voice technology allow us to meet people in the moment, it brings generations that were not exposed to technology together – the young and the aged. It provides children with access to information even before they can read or write, and older adults with a digital companion and connection to the outside world. Above all, it provides them a sense of empowerment that they otherwise wouldn’t have had.

While voice is the new user interface – it is only one of multiple modalities through which we
communicate. Just as there are different shades of grey, there will be different integration points where voice technology will play an increasingly important role along the various stages of our lives. Although we are far from being able to hold a true conversation with our virtual assistants, the progress we have made to-date has been remarkable. Studies have shown the benefit of smart speaker adoption to combat loneliness and isolation experienced by older adults. And the revolution for voice has just begun.

Maybe that in itself is a lesson for us all. As I often said, innovation isn’t about making
incremental changes or shiny new gadgets. The true value of AI and other emerging
technologies lie in their ability to create new customer value. It is about bringing positive
changes in the way we live and interact with each other.

Listen in for all that and more with Dave Isbitski, our special guest for the week

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