Leading Improvement in Health and Care

Flow – the way a patient or a service user moves through different stages in the health care system – is vital for good patient care. In this episode we explore how applying the values and methods that are essential to improving flow, can have a powerful impact on how health and care services can work better for both patients and staff. We hear from three great speakers: David Fillingham, chair of the National Improvement Board and chair of Lancashire and South Cumbria NHS Foundation Trust is a pioneer when it comes to flow and talks about the importance of improving it.  Steve Harrison, Deputy Director of Organisational Development of Sheffield Teaching Hospitals, which has been at the centre of flow improvement, explains what flow means in practice, as well as introducing the Flow Coaching Academy approach.  Ailsa Brotherton, Director of Continuous Improvement and Transformation at Lancashire Teaching Hospitals, shares her lessons about successfully turning the academy approach into action.  

In this special episode, recorded live at ConfedExpo in June, hosts Penny Pereira (Managing Director of Q at the Health Foundation) and Matthew Taylor (CEO of NHS Confederation) explore how improvement is both a mindset and a method. For it to work well, co-production and the space to reimagine how services work and are organised, are essential.  You’ll hear highlights and reflections from Penny and Matthew’s sessions and contributions from an array of guest speakers:  Amar Shah, National Clinical Director for Improvement and Consultant Forensic Psychiatrist and Chief Quality Officer at East London NHS Foundation Trust Samantha Allen, Chief Executive, North East and North Cumbria ICB Sarah Sweeney, Director of Membership and Development, National Voices Dr Vin Diwaker, Interim National Director of Transformation, NHS England  Find out more at: www.nhsconfed.org/publications/podcasts/leading-improvement-health-and-care

Due to election restrictions, we're taking a very short break - but we'll be back soon. To find out more about our work around the 2024 General Election, head to our websites: Q Community (www.q.health.org.uk)The Health Foundation (www.health.org.uk)NHS Confederation (www.nhsconfed.org)

People are at the heart of improvement. In our first episode, we explore how to improve staff engagement and morale. Director of Patient and Staff Experience at the Newcastle Upon Tyne Hospitals NHS Foundation Trust, Annie Laverty, talks about using data to understand what matters to staff and enhance engagement. We also hear from John Drew, Director of Staff Engagement and Experience, NHS England who discusses using the NHS staff survey to steer improvement and how we might engage people better on productivity.