Share
Insurance Post Podcast
Expertise in Audio 3: From business operation to customer relationship
Season 2, Ep. 3
•
Martin Milliner, claims director at LV, and Stephanie Ogden, director of distribution at HDI Global, join Insurance Post's content director Jonathan Swift to discuss what the future of working in insurance and dealing with customer looks like.
Everything has been turned upside down by the coronavirus, from the way insurers conduct the claims process, to working from home. But now the crisis is abating. Our panel tackled major points including:
- Has the pandemic ushered in a brand-new business environment, or has this change been on the march for years?
- What positives are taken from the last few months that can be rolled out over the next few years?
- Will business and office life change permanently or are the current measures only here to see us through the crisis?
Listening to customers more deeply and offering them a service in a much more personal way, the reliance on technology to create a mobile and agile business and a seeing a stronger relationship with the suppliers. Is the “Leadenhall Market business structure” obsolete in a social distanced world?
More episodes
View all episodes
What next for employers’ liability insurance?
26:22|What’s driving the changing claims picture in employers’ liability and employment practices liability is the focus of the latest Insurance Post Podcast.Building homes back better after floods
31:03|With the Environment Agency warning one in four homes is now at risk of flooding, the latest Insurance Post Podcast explores what the insurance industry is doing to make properties more resilient from storms.Marine insurance to navigate choppy waters
18:05|How geopolitical tension, supply-chain bottlenecks, climate-driven weather extremes and surging regulatory oversight are making marine insurance challenging is the focus of the latest Insurance Post Podcast.Will the CMA tame pet insurance costs?
27:48|In the latest episode of the Insurance Post Podcast, deputy editor Scott McGee (and proud puppy owner to Ozzy) digs into why pet insurance costs have soared and whether the Competition & Markets Authority’s proposed reforms of the veterinary sector could make cover more affordable.Softening market: will underwriters hold their nerve?
21:56|Whether the softening market will see some underwriters lose their discipline and how it will reshape broker/carrier relations is the focus of the latest episode of the Insurance Post Podcast.Regulatory ripple effect of the Which? insurance complaint
25:29|The Financial Conduct Authority’s response to Which?’s super-complaint about home and travel insurance, and the regulatory ripple effects now facing the industry, are the focus of the latest episode of the Insurance Post Podcast.Can insurers keep their climate promises?
16:22|Whether insurers are truly delivering on their climate commitments or just talking a good game is explored in the latest episode of the Insurance Post Podcast.Providing cover for construction
24:23|From green buildings and supply chain bottlenecks to keeping premiums viable amid increasingly complex projects – the latest Insurance Post Podcast explores how changes in the construction sector are causing insurers to adapt.