Inside Influence

Share

Jeff Immelt - The Hotseat: Leading GE through controversy and crisis

Season 1, Ep. 147

What does it take to face your critics?


I mean squarely, unflinchingly – with full self-responsibility. However, and this part is all important, still willing to defend yourself when it counts?


Responsibility is an interesting word. I always understood it to mean ‘the ability to respond’. Taking full ownership of the fact that, while you may not always be able to control WHAT happens – you are always able to control what you do next.


As a place to begin, I think it’s a good one.


However, what we don’t often talk about is moments where – the stakes are sky high, the information is ever changing – and there are only bad options on the table.


That, as my next guest would say, is leadership in the hot seat.


Now imagine you’re new to the reins of one of the world’s most respected brands, have woken up to a Global tragedy that implodes a huge proportion of your revenue, an out of control 24 hour news cycle, all eyes on you – and the legacy of the company now rests in your hands.


Today’s Guest 

 Jeff was the 9th Chairman of GE and served as CEO for 16 years. He has been named one of the “World’s Best CEOs” three times by Barron’s. During his tenure as CEO, GE was named “America’s Most Admired Company” by Fortune magazine and one of “The World’s Most Respected Companies” in polls by Barron’s and the Financial Times. He has received fifteen honorary degrees and numerous awards for business leadership and chaired the President’s Council on Jobs and Competitiveness under the Obama administration. 


He is now also the author of ‘HOT SEAT’, a memoir on leadership in times of crisis. 


A book that grabbed my attention with one of it’s opening lines… “My legacy as the CEO of GE was at best ‘controversial”.


Now, if you take any time to read the press coverage of Jeff’s tenure as CEO of GE, having taken over the reins from the legendary Jack Welch in 2001. Along with accolades you might also read words like ‘tumultuous’, ‘misguided’ or at worst ‘a disaster’.


Yet, what you might not read, is that during those 16 years, GE generated more earnings and cash flow than the previous 110 years combined.


You’ll Learn
  • The three voices that every leader must master in order to effectively drive change.
  • Why the role of any leader during – and after – a crisis is to learn how to ‘absorb the fear’ of their teams. 
  • Why it’s so much easier to talk about our successes than our failures, especially if there was no great hero’s triumph at the end. 

References and links mentioned


Subscribe to and Review the Inside Influence Podcast

Thanks for tuning into this week’s episode of the Inside Influence Podcast! If the information in my conversations and interviews have helped you in your journey, please head over to iTunes, subscribe to the show, and leave an honest review. Your reviews and feedback will not only help us continue to deliver great, helpful content, but it will also help us reach even more amazing people just like you!


Also, don’t forget to hop on my website https://bit.ly/3dcRsoF download my new ebook https://bit.ly/3djTTps and sign up to my weekly newsletter https://bit.ly/3vRZWYX 




More Episodes

11/1/2022

Devin Marks - Decoding the breakaway TED Talk: How to create an idea worth sharing

Season 1, Ep. 151
What makes a breakaway TED Talk?If there’s one phenomenon in the world of storytelling that’s been impossible to ignore over the last decade. It’s this one. The TED Talk.Sometimes inspiring, often igniting, potentially career defining - think Simon Sinek, Brene Brown and Amy Cuddy. The TED Talk has become a launching ground for more thought leaders and breakaway ideas than any other platform.It also completely rewrote the rules around storytelling.Think you need one hour to make your point? Think again.Think you need 60 slides to make an impact? Think again.Think you can’t change the hearts and minds of millions of people across the globe in under 10 minutes? Think again.To prove that point TED videos get over 3 billion views annually. That’s not including views of their videos on Youtube or other social media platforms. The most popular TED Talk of ALL time is by the legendary Sir Ken Robinson – which to date has topped 72 million views and counting.However, for me the rise of TED created another interesting question. My guest today is behind some of the most viewed talks in TED history.Devin Marks is the nation’s leading TED and TED-style speaking coach. Devin founded the nation’s first virtual TED talk coaching firm. He developed his methodology by researching exactly why TED talks and TEDx conferences were so popular. The result was a science-based framework that unpacks the astounding success of leading talks. His clients range from CEOs and technologists to best-selling authors, veterans and thought leaders — including Dr. Robert Waldinger, a Harvard researcher who delivered one of the most viral TED talks in history. Entitled ‘What Makes a Good Life?’ Since its release in 2015 it’s now in the TED Top 10 with 40 million views and counting.Collectively the spread-worthy ideas of Devin’s clients have been viewed by 100s-of-millions of people. He’s also just an absolutely incredible human. LinkedIn : https://www.linkedin.com/in/thetedtalkwhisperer/You’ll LearnHow to find and refine your breakthrough idea - the one sentence that will make us stand up and pay attention.The six elements of a ‘sticky story’. Including why using ‘texture’ (language that relates to all five senses) in our storytelling holds the key to lifting from interesting – to captivating.The concept of ‘winnable wins’ - why we should never ask for the big change, or the big action when presenting – but instead for an easily achievable first step. The advice he gives his clients on beating imposter syndrome. References and links mentionedDevin is offering listeners the top 3 insights for captivating your online viewers. Simply follow the link https://bit.ly/3TWzJ5uIf you liked this episode, you might also enjoyJessica JackleyThanks for tuning into this week’s episode of the Inside Influence Podcast! Please head over to iTunes, subscribe to the show, and leave an honest review. Also, don’t forget to hop on my website juliemasters.com and download my new ebook The Influencer Code or become an insider by signing up to my newsletter.
10/18/2022

Emily McDowell - Standing in the unknown and showing up when it's hard

Season 1, Ep. 150
What do you say when you don’t know what to say?So much of influence is sold as having the right words, at the right time. Words that get the outcome you want. Words that match your intention – words that result in exactly how you want the other party to feel. Words that, hopefully, support everyone in reaching a better outcome.And that’s definitely a big part of it.However, where that doesn’t help, is in those situations where there are no words. Or at least not good ones. Where even trying to find the right words, feels like an insult to the magnitude of what’s happening. Recently I’ve found myself in quite frankly, too many of those moments. Moments of navigating sickness, loss and grief. Where not only can nothing I say make it any better – but everything I can think of to say, feels at the same time irrelevant, small and just plain useless.However, ironically, those are the moments we need to show up the most.So what do you say when words aren’t enough?My guest today is someone whose work I have returned to time and time again - in moments of life where the complexity of ‘what’ I want to say far outstrips my ability to articulate it. One of my favourite parts of this podcast is bringing you guests whose work I genuinely share with the people closest in my world. Emily McDowell is a writer, illustrator, speaker, teacher, entrepreneur, founder and creative director of Em & Friends. A company she began after her own cancer diagnosis, when it became clear that most sympathy cards don’t reflect the relationships and complex emotions people REALLY have. The ones that are messy, beautiful, tricky, conflicting, and a whole bunch of everything in between.In 2015, Emily was named one of Slate’s 10 Designers Who are Changing the World. In her own words she uses her unique breed of insight, design and humor to bring words to some of the most complicated moments of our life. Her first book, ‘There Is No Good Card For This: What To Say and Do When Life Gets Scary, Awful, and Unfair To People You Love’, co-authored with Dr. Kelsey Crowe, should be required reading for anyone in relationship with another human being.More than anything else Emily embodies the phrase: ‘Showing up when it's hard’. Instagram: @emilyonlifeYou’ll LearnWhat to say when you don’t know what to say – and the power of truly showing up for someone in their darkest of times.How to sit between ‘what was’ and ‘what’s next’ Why she recently quit social media (despite a following in the hundreds of thousands). Including the conflict we both feel about the impact social media has on the world, and our contribution as people who use it to share their ideas.References and links mentionedThe Influencer Code Masterclass Waitlisthttps://emandfriends.com/Thanks for tuning into this week’s episode of the Inside Influence Podcast! Please head over to iTunes, subscribe to the show, and leave an honest review. Also, don’t forget to hop on my website juliemasters.com and download my new ebook The Influencer Code or become an insider by signing up to my newsletter.
10/4/2022

Jon Levy - You're invited: The art of influence, connection and belonging

Season 1, Ep. 149
How influential is your personal network?You know I love a multi-layered question and this one comes in two parts.Firstly, how well does your current network, the current galaxy of people you orbit around (and who orbit around you) reflect the habits, influence, achievements you want to create?Secondly – and here’s where it gets interesting – how much of an impact does your current network have on you and those around you. Including people who will never meet?If there’s one thing that most researchers agree upon it's this: your level of influence is in direct correlation to who you are connected to.Which is fine as a base line, however dig under the surface and it raises more questions than it answers. How big does that network need to be? Who needs to be in it and – in a day and age where we all collect more connections than we know what to do with – what does connection even mean?When I started diving into these questions, they all pointed me in one direction.Today’s Guest Jon Levy is a social researcher, best selling author, TED talker and (probably best known) founder of the Influencers Dinner—an exclusive dining experience created in 2009, which brings industry leaders ranging from Nobel laureates to Olympians, Emmy award winners, musician, politician and even members of the royal family - to celebrities together to cook and share a meal. In his words…Levy shares his approach to making connections in his new best selling book, You’re Invited: The Art and Science of Cultivating Influence. The book breaks down his “Influence Equation”—how to build belonging and trust to create a high impact community.  Instagram and Twitter: @JonLevyTLBYou’ll LearnWhy influence and behavior is contagious – including the influence our network has on everything from our results to our longevity..How the rituals within our communities and families become the cornerstones we orbit around - and the importance of consciously creating them..Finally, why everyone, especially those at the top of their game, feel like they don’t fit in – and how to create spaces for deep and powerful connections.References and links mentionedJon’s NY Times bestseller You're Invited: The Art & Science of Connection, Trust, and BelongingJon’s TED TalkThanks for tuning into this week’s episode of the Inside Influence Podcast! Please head over to iTunes, subscribe to the show and leave a review. Also, don’t forget to hop on my website juliemasters.com and download my new ebook The Influencer Code or become an insider by signing up to my newsletter.