Jeff Immelt - The Hotseat: Leading GE through controversy and crisis
What does it take to face your critics?
I mean squarely, unflinchingly – with full self-responsibility. However, and this part is all important, still willing to defend yourself when it counts?
Responsibility is an interesting word. I always understood it to mean ‘the ability to respond’. Taking full ownership of the fact that, while you may not always be able to control WHAT happens – you are always able to control what you do next.
As a place to begin, I think it’s a good one.
However, what we don’t often talk about is moments where – the stakes are sky high, the information is ever changing – and there are only bad options on the table.
That, as my next guest would say, is leadership in the hot seat.
Now imagine you’re new to the reins of one of the world’s most respected brands, have woken up to a Global tragedy that implodes a huge proportion of your revenue, an out of control 24 hour news cycle, all eyes on you – and the legacy of the company now rests in your hands.
Jeff was the 9th Chairman of GE and served as CEO for 16 years. He has been named one of the “World’s Best CEOs” three times by Barron’s. During his tenure as CEO, GE was named “America’s Most Admired Company” by Fortune magazine and one of “The World’s Most Respected Companies” in polls by Barron’s and the Financial Times. He has received fifteen honorary degrees and numerous awards for business leadership and chaired the President’s Council on Jobs and Competitiveness under the Obama administration.
He is now also the author of ‘HOT SEAT’, a memoir on leadership in times of crisis.
A book that grabbed my attention with one of it’s opening lines… “My legacy as the CEO of GE was at best ‘controversial”.
Now, if you take any time to read the press coverage of Jeff’s tenure as CEO of GE, having taken over the reins from the legendary Jack Welch in 2001. Along with accolades you might also read words like ‘tumultuous’, ‘misguided’ or at worst ‘a disaster’.
Yet, what you might not read, is that during those 16 years, GE generated more earnings and cash flow than the previous 110 years combined.
- The three voices that every leader must master in order to effectively drive change.
- Why the role of any leader during – and after – a crisis is to learn how to ‘absorb the fear’ of their teams.
- Why it’s so much easier to talk about our successes than our failures, especially if there was no great hero’s triumph at the end.
References and links mentioned
- Jeff’s new book ‘HOT SEAT’ https://bit.ly/3qfGlig
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185. Raj Sisodia explores his journey to Awaken, finding purpose and making a global impact01:07:17What makes you who you are? I know that’s a huge, complex question. However, if you think about it – there would have been a few pivotal moments, relationships and possibly conversations that set you on the path you’re on today.Beyond the path, those moments would have also laid the wiring for how you now react, decide and decode the world around you. Laying the foundations for how you show up in every situation, relationship, and moment of your life.Today’s conversation is a little different to usual, as it has a very autobiographical feel. However, although this episode is all about my guest’s lifelong journey, leading to the completion of his latest book, the lessons learnt along the way are universal. Offering a roadmap for anyone who wants to examine and reimagine their life - at whatever age.Today’s Guest My guest is a friend of the show - Raj Sisodia. Raj is an acclaimed thought leader, speaker and author. Co-founder of the Conscious Capitalism movement, Raj has written a number of the core texts from that field. Including ‘Firms of Endearment’, ‘Conscious Capitalism’, ‘Everybody Matters’ with past guest and incredible human being Bob Chapman and ‘The Healing Organisation’.His latest book ‘Awaken: The Path to Purpose, Inner Peace and Healing’ is a guide to leading a life of meaning, purpose and fulfillment. Containing practical advice on how to know yourself, love yourself, be yourself and express yourself from a place of choice – rather than a place of habit. This is Raj’s second time on the podcast, the first time we dove into his journey starting and leading the Conscious Capitalism movement. This time we go deeper into the moments, events and experiences that led to who he became – and who he chooses to become in this next chapter of his life. LinkedIn: https://www.linkedin.com/in/rajendrasisodia/Twitter: @RajSisodiaCC You’ll LearnRaj’s definition of what it means to ‘awaken’. Including the acronym ‘LIST’ which he now uses as a roadmap for all his decisions. LIST standing for: Love, Innocence, Simplicity and Truth. His journey of self-discovery – and the strength it takes to dismantle the parts of our lives and personalities that are no longer working. How to find the courage to step back when things don’t feel right and the curiosity to ask: ‘Could there be a better way?’ Finally, why our core childhood memories often hold the key to what we most need to re-examine in order to move forward.A couple of quick notes, this episode contains mention and memories of violence and abuse. As always, I leave it to your instincts to decide what’s healthy for you and any listening ears around you.If you liked this episode, you might also enjoyBahia ShehabThanks for tuning into this week’s episode of the Inside Influence Podcast! Please head over to iTunes, subscribe to the show, and leave an honest review. Don’t forget to hop on my website juliemasters.com and download my new ebook. The Influencer Code or become an insider by signing up to my newsletter. Influencer Code or become an insider by signing up to my newsletter.
184. Kemi Nekvapil on the true meaning of power and how to live and lead without apology01:00:56When you hear the word ‘power’, what first springs to mind? Do you immediately think of its absence, the moments you felt ‘power-less’ – or the moments you showed up as the fullest version of yourself?Is ‘power’ a word or sensation that feels like it belongs to you? Or is it a word that usually belongs to someone else?My guest today wants to redefine how we think, approach and own the word ‘power’ in our lives. Today’s Guest Kemi Nekvapil is one of Australia’s leading coaches for female executives and entrepreneurs. She describes her life’s work as being to ‘empower women to live and lead without apology’. Kemi is a certified facilitator for Brenè Brown’s ‘Dare To Lead’ program, and also a facilitator for The Hunger Project Australia which works with communities to enable them to realize a future free from hunger and poverty. She is also a highly sought after international speaker and author who has just published her latest book: ‘Power; A woman’s guide to living and leading without apology’. The book looks at how to navigate the inevitable challenges we face from a place of unapologetic power – in order to show up at the highest possible level. Instagram: @keminekvapilLinked In: https://www.linkedin.com/in/kemi-nekvapil-58000027/You’ll LearnThe true meaning of the word power, and how it’s our definitions of the word – rather than our own innate strength – that keeps us small.What stops us from stepping into our power. Including all the ways we give our power away, in order to feel a sense of safety and belonging. The right questions to ask to reclaim your sense of power. In particular, when faced with people and situations that would usually make us shrink.Why real power is often found in the quiet moments, the small decisions, the micro-choices – rather than the big grand gestures.Finally, how to access your intuition and realize that the greatest power comes from outwardly trusting your inner voice. For me, the word ‘power’ has shifted in meaning, particularly over the last few years. Previously it had the energy of pushing. Building, creating, showing up, using your voice – changing what needs to be changed. Forcing where necessary. Yet now, largely thanks to this podcast. That’s fundamentally shifted.Now when I think about the word ‘power’, when I embody it, when I witness it - the feeling is one of ‘pulling’. Showing up and holding yourself with such clarity, such intention, such gravity. That the right people and situations are quite literally pulled towards you. That to me is real power.References and links mentionedhttps://www.keminekvapil.com/If you liked this episode, you might also enjoyDeb GruenfeldThanks for tuning into this week’s episode of the Inside Influence Podcast! Please head over to iTunes, subscribe to the show, and leave an honest review. Don’t forget to hop on my website juliemasters.com and download my new ebook. The Influencer Code or become an insider by signing up to my newsletter. Influencer Code or become an insider by signing up to my newsletter.
183. Phill Nosworthy on clarity, redefining imposter syndrome and moving at the speed of wisdom01:25:26Hands up who’s busy? Busy with work, life, kids, family, businesses, side hustles, resting (now when did that become a task) and everything in between. The reason many of us are so busy, constantly moving and thinking at 100mph is I believe, in its most positive sense, because we want to get it right. We want to be the best we can be in every aspect of our life. Maybe that’s achieving mastery in our field. Maybe it’s being the best leader or parent we can be - or maybe it’s just not waking up one morning and realizing a window of opportunity has passed us by.Nobody gets the results, impact, influence or relationships they want without giving it 110%.But what if we’re actually too busy to be brilliant? What if by slowing down, not hiding in the story of the ‘busyness’ of our lives, we could step back and reclaim the power we have to create the impact we want. This is the mindset and approach that runs through the entirety of my conversation with today’s guest on the podcast - and no matter which way our conversation turned - every road seemed to lead us right back to that place.Today’s Guest Phill Nosworthy is a speaker, author and educator specializing in leadership, personal mastery and high performance. Having spoken around the world over 2000+ times to companies including Microsoft and Universal Music. Phill is also the founder and managing director of Switch L+D; a learning and development company that advises and coaches some of the planet's foremost CEO’s, executives, athletes and entertainers.I also know him as one of the most conscious and intentional leaders, husbands, fathers and humans that I have had the pleasure of knowing for more years than I can count.LinkedIn: https://www.linkedin.com/in/phillnosworthy/Instagram: https://www.instagram.com/phillnosworthy/You’ll LearnImposter syndrome - how to define it and how to tackle it. Honestly Phill has one of the most unique takes on this that I have found, his insights into this one aspect are worth the price of entry alone.The importance of checking in with yourself as you build your influence, specifically what he calls micro check-ins OR ROC’ing - R: relax, O: open up, C:connect. The 1%ers of impact - Simple, practical strategies and improvements you can make, rather than either postponing or tripping up on the big strides. Finally, the importance of ‘prescription vs description’ in leadership, I’ll leave that one there – but suffice to say this one stuck with me in how I both lead and show up as a parent since this conversation.References and links mentionedMy new ebook The Influencer CodeThanks for tuning into this week’s episode of the Inside Influence Podcast! Please head over to iTunes, subscribe to the show, and leave an honest review. Don’t forget to hop on my website juliemasters.com and download my new ebook. The Influencer Code or become an insider by signing up to my newsletter. Influencer Code or become an insider by signing up to my newsletter.
182. Paul Zak returns to unpack the science of Immersion and how to cultivate happiness01:23:08Do you struggle to immerse yourself in something (anything) without a buzz, ding or vibration pulling you out of your train of thought? If we struggle to pay attention to even the things we care about - how as influencers, leaders and communicators - can we cut through long enough to create real and lasting impact.Today’s Guest Paul Zak is a neuroscientist, public speaker and author who has spent the last two decades looking into what our brains crave - and how we can use those cravings to build experiences that actually change our minds. Paul is a Professor of Economics, Psychology and Management at Claremont Graduate University. His TED Talk ‘Trust, morality and oxytocin’ has had almost 2 million views and he has been invited to speak at NATO Supreme HeadQuarters, Google, Facebook, Microsoft and Harvard University to name but a few. His most recent book: ‘Immersion: The Science of the Extraordinary and the Source of Happiness’, is based on 20 years of research into exactly why our brains hunt for the extraordinary - and how we can use this knowledge to create amazing experiences for our customers, employees and audiences.LinkedIn : https://www.linkedin.com/in/paul-zak-91123510/You’ll LearnWhy understanding what makes an Immersive experience holds the key to designing messages, movements and marketing that significantly changes people’s behavior.The five essential steps of persuasion. Including how to ‘Open Hot’ by starting any piece of persuasive communication in a way that literally changes the blood chemistry of your audience.Why ‘fun’ is always a better motivator than ‘fear’. Although fear may motivate us in the short term, it’s fun (or positive emotion) that continues to motivate long after the fear has disappeared.Finally, how to use the science of Immersion to lead a better, deeper and more enriching life - and why this has become Paul’s dedicated focus for the next 10 years. This is Paul’s second time on the podcast. Since the first I’ve enjoyed many email conversations together on how the science he pioneered has changed the lives – and business outcomes – of tens of thousands of people across the world.However, where our connection became deeper, is our shared passion for what science and technology can do to help us pause. Paul’s work is a powerful beacon of light in that direction.References and links mentionedMy new ebook The Influencer Codehttp://getimmersion.com/If you liked this episode, you might also enjoyGay HendricksThanks for tuning into this week’s episode of the Inside Influence Podcast! Please head over to iTunes, subscribe to the show, and leave an honest review. Don’t forget to hop on my website juliemasters.com and download my new ebook. The Influencer Code or become an insider by signing up to my newsletter. Influencer Code or become an insider by signing up to my newsletter.
181. Michael McQueen on why we are MindStuck and mastering the art of changing minds01:19:55Would you consider yourself to be stubborn? Do you bristle at the thought of change and dig your heels in even when presented with undeniable logic? For most of us our instinct is to probably answer ‘no’ to that question.It’s everyone else that’s stubborn right? It’s the people on the internet who are blatantly wrong in their points of view. The family member who won’t shift position, regardless of how much evidence you present them with. The colleague that just can’t let go of how it ‘used to be’ and embrace the only logical path forward.Or maybe… in order to survive in an age of more information, disruption, ideas, opinions, facts, news, and fake news than we have ever had to process - we’ve ALL become more entrenched and stubborn in our thinking. Simply as a way to survive.My guest today believes that not only are we more MindStuck than ever before - but the process of how we go about changing minds – including our own – has to change. Today’s Guest Michael McQueen is a multi-award winning speaker, trend forecaster and best-selling author of nine books. Having helped some of the world’s most successful brands like Pepsi, Mastercard, BP and Cisco navigate disruption and lead in times of extreme change.He has also just released his latest book ‘Mindstuck: Mastering the art of changing minds’ which completely flips on its head so much of what we assume to be true about exactly how we influence, in a world where silos and stubbornness are now the norm. LinkedIn : https://www.linkedin.com/in/michaelmcqueen1/You’ll LearnWhy we are all more stubborn and MindStuck than ever before - and how accepting that fact opens up a whole new toolkit of influence.The concept of the ‘inquiring mind’ vs the ‘instinctive mind’ – and why we currently spend more than 40% of our time trying to influence the wrong one. Why logic isn’t enough and, in order to influence at the highest level, we need to take a whole different approach to persuasion.The paradox of choice (this one blew my mind) and why giving people the opportunity to opt-out, rather than convincing them to opt-in - almost guarantees they will say yes. Finally, five counter-intuitive strategies to move people from MindStuck to open to new ideas. Including why real trust and persuasion always begins with first having the courage to be wrong. References and links mentionedMichael’s book www.mindstuck.net Michael’s book can be ordered at the following link:- https://linktr.ee/michaelmcqueen If you liked this episode, you might also enjoyZoe ChanceThanks for tuning into this week’s episode of the Inside Influence Podcast! Please head over to iTunes, subscribe to the show, and leave an honest review. Don’t forget to hop on my website juliemasters.com and download my new ebook. The Influencer Code or become an insider by signing up to my newsletter. Influencer Code or become an insider by signing up to my newsletter.
180. Lisa Bragg on purposeful self promotion, loosing the fear and the power of picking yourself01:10:34How do you feel about the word ‘bragging’? Does it make you squirm and immediately want to bolt away from the spotlight – or excited about an opportunity to share your success?When a colleague, friend or co-worker starts to say things that sound like bragging - does it rub you up the wrong way? Or do you start feeling inspired and curious about how you could get similar results? My guest today thinks we all need to become better braggers. Which as someone who started life as a good British girl, raised to avoid phrases like ‘Too big for your boots’ and the cardinal sin of life becoming ‘Full of yourself’. Had me beginning this conversation already in a full body sweat.Today’s Guest Lisa Bragg is an author, speaker and advisor helping people self-promote in a more authentic and un-obnoxious way. She is the founder of MediaFace, a Toronto-based content and consulting firm and author of: ‘Bragging Rights; How To Talk about Your Work Using Purposeful Self-Promotion’. A book that digs into the art of bragging and reveals that people really DO want to hear about our success. That actually, when we share our wins and achievements, not only does it raise the bar on what’s possible for the people around us – it creates a field that immediately starts to attract even greater levels of success and opportunity.That’s if we know how to do it right.LinkedIn: https://www.linkedin.com/in/lisabraggInstagram: https://www.instagram.com/thatlisabraggFacebook - https://www.facebook.com/ThatLisaBragg/ You’ll LearnWhy (unlike the high school sports team) we need to learn to pick ourselves - rather than sitting on the sidelines waiting to be picked. How to move from awkward ‘self promotion’ to authentic ‘purposeful promotion’ - and the right questions to ask to unpack exactly what to say.The power of focusing on what makes you ‘remarkable’ i.e. literally worth ‘remarking’ upon. Including the key questions to help you realize exactly how remarkable you are. The powerful equation of ‘Fear + 10%’. I love this, basically when you face something or someone that makes you want to back down, how to lean in just a little bit further.Finally, why our perceptions of words like ‘bragging’ and self-promotion – even down to the language we use - rob us of way too many brilliant people and ideas at a time when we need them the most.References and links mentionedMy new ebook The Influencer CodeLisa is offering listeners exclusive access to download: Bragging Rights Riff Tool: idea and content generation. Simply follow this link https://www.lisabragg.com/listener-loveThanks for tuning into this week’s episode of the Inside Influence Podcast! Please head over to iTunes, subscribe to the show, and leave an honest review. Don’t forget to hop on my website juliemasters.com and download my new ebook. The Influencer Code or become an insider by signing up to my newsletter. Influencer Code or become an insider by signing up to my newsletter.
179. Todd Herman on the Alter Ego Effect, defeating the enemy and unlocking your heroic self01:27:22Do you have an Alter Ego? A side of yourself, with a whole different set of traits and strengths, that you can quickly access to give yourself the edge?Usually when we hear the term ‘Alter Ego’ we think of Peter Parker and Spider Man, Diana Prince and Wonder Woman, Clarke Kent and Superman. The list goes on. However, what if I told you that some of the greatest performers and influential figures on the planet also had one. A side of themselves that they deliberately built and cultivated. A persona that allowed them to access hidden superpowers. Powers like strength, resilience, charisma, deadly focus or larger than life presence – that may otherwise have remained undiscovered.Today’s Guest My guest today has helped millions of people access their Alter Egos in order to move from their trapped self, to their heroic self.Todd Herman is a coach and mentor to some of the world’s most elite athletes, public figures and leaders. An expert on the topics of performance, mindset, strategy and execution - his work goes well beyond the theory. After over 22 years and 15,000 hours on the field of play, Todd has helped his clients achieve some of the greatest feats on the planet.I first discovered Todd through his best selling book, ‘The Alter Ego Effect: Defeat the Enemy, Unlock Your Heroic Self and Start Kicking Ass’. This idea that we all have secret identities, dormant versions of ourselves that we keep buried (due to conditioning, past experiences or societal norms) really rang true with my experiences working with high level speakers and thought leaders.Then I read his book and, to put it simply, it completely unraveled and rebuilt how I thought about myself and how I show up in the world.LinkedIn: @toddherman1Twitter: @todd_herman Instagram: @todd_hermanFacebook - @toddhermanconnect TikTok - @todd_hermanYou’ll LearnHow to find your alter ego – not to change who you are – but to enable you to perform at levels you may previously have thought impossible. How to move from your ‘trapped’ self to activating your ‘heroic’ self. And the power of ‘totems’ to help you tap back into your power.The Importance of naming your enemy – not the enemy out there because, as you’ll hear, in many senses their name is irrelevant. Instead the voice inside your head that’s keeping you on the sidelines.Finally, why answering the question ‘Who do you think you are?’ holds the key to unlocking more strength, wisdom and fire than you ever knew you possessed.References and links mentionedhttps://toddherman.me/If you liked this episode, you might also enjoyDr Kristy GoodwinDoug ConantThanks for tuning into this week’s episode of the Inside Influence Podcast! Please head over to iTunes, subscribe to the show, and leave an honest review. Don’t forget to hop on my website juliemasters.com and download my new ebook. The Influencer Code or become an insider by signing up to my newsletter. Influencer Code or become an insider by signing up to my newsletter.
178. POWERCUT: Gay Hendricks - THE BIG LEAP: HOW TO FIND AND STAY IN YOUR ZONE OF GENIUS22:36As the Inside Influence Team and I take a short break to refuel our collective batteries over Summer - or Winter depending on where you are in the world - we’ve got you covered. For the month of August we will be releasing a weekly ‘PowerCut’ of our favorite (and your favorite) podcast episodes from the past year. These are short powerhouse episodes, to keep you fuelled and showing up at the next level. Each PowerCut contains the most useful tools, moments or insights from the full conversation, essentially a mini masterclass in influence.Our final PowerCut episode is with the incredible Gay HendricksToday’s Guest Gay Hendricks has been a leader in the field of transformation and bodymind therapy for more than 45 years. After earning his Ph.D. in Counseling Psychology from Stanford, Gay served as professor of Counseling Psychology at the University of Colorado for 21 years. In that time he has written more than 40 books, including bestsellers such as ‘Five Wishes’, ‘The Big Leap’ (probably the book I have recommended the most this year) and ‘Conscious Living’ - all of which are still used as primary texts in universities around the world. Gay conducts seminars worldwide and has appeared on more than 500 radio and television shows, including OPRAH, CNN, CNBC and many, many others.LinkedIn : https://www.linkedin.com/in/gay-hendricks-195a90/Twitter: https://twitter.com/GayHendricksInstagram: https://www.instagram.com/hendricks.gay/You’ll LearnThe Upper Limit problem – why we consistently limit ourselves and the level of possibility we have available - whether you’re an award winning musician or a Fortune 500 CEO. The 4 hidden triggers that lock our Upper Limits into place and how to quickly get unstuck and back on your path of potential.Finally the ‘Zone of Excellence’ vs. the Zone of Genius’. Essentially what you’re great at (but not passionate about) vs. what brings you alive.If you enjoy this PowerCut episode and would like to hear my full conversation with Gay, check out the link below - or search for Episode 152 at any of your favorite podcast places.References and links mentionedwww.foundationforconsciousliving.orghttps://www.youtube.com/channel/UClM0-K91XTAnCcfipSmUatw?view_as=subscriberhttps://www.amazon.com/Gay-Hendricks/e/B000APFFK0/ref=aufs_dp_fta_dskFull length episode: Gay HendricksThanks for tuning into this week’s episode of the Inside Influence Podcast! Please head over to iTunes, subscribe to the show, and leave an honest review. Don’t forget to hop on my website juliemasters.com and download my new ebook. The Influencer Code or become an insider by signing up to my newsletter. Influencer Code or become an insider by signing up to my newsletter.
Victoria Labalme - Risk Forward: How to Harness The Power of Uncertainty13:10As the Inside Influence Team and I take a short break to refuel our collective batteries over Summer - or Winter depending on where you are in the world - we’ve got you covered. For the month of August we will be releasing a weekly ‘PowerCut’ of our favorite (and your favorite) podcast episodes from the past year. These are short powerhouse episodes, to keep you fuelled and showing up at the next level. Each PowerCut contains the most useful tools, moments or insights from the full conversation, essentially a mini masterclass in influence.Our second PowerCut episode is with the incredible Victoria Labalme. Today’s Guest Victoria LaBalme is a Hall of Fame Speaker, Wall Street Journal Bestselling Author and Performance Strategist for Top Leaders & Brands. As the trusted consultant to top leaders and brands, she shows individuals at all levels how to uncover their hidden genius and express themselves in memorable ways, aligning with a larger mission and winning over the people they serve. She is also the author of the Wall Street Journal Bestselling book, ‘RISK FORWARD,’ and the founder of the ROCK THE ROOM® program that helps people knock their communications out of the park, both on camera and in person. Website https://www.victorialabalme.com/LinkedIn @victorialabalmeInstagram @victorialabalmeFacebook @victorialabalmeYou’ll LearnWhy shifting your focus from ‘recognition’ to ‘contribution’ is one of the most powerful decisions you can make when it comes to building influence.Why ‘hyperactivity’ is a form of ‘self hypnosis’ (this one really broke my brain). Including why the largest risk - and greatest step - we can often take is to deliberately pause and look at where we’re going.And finally, how to start trusting the ‘idea that leads to the idea’ – rather than staying frozen and waiting for the perfect plan of action.If you enjoy this PowerCut episode and would like to hear my full conversation with Victoria, check out the link below - or search for Episode 133 at any of your favorite podcast places.For now sit back, relax and enjoy this powercut with the powerhouse herself Victoria Labalme.References and links mentionedmy new ebook The Influencer CodeVictoria’s book:- https://www.victorialabalme.com/book-risk-forward/If you liked this episode, you might also enjoyVictoria Labalme full length episodeMichael PortDorie ClarkThanks for tuning into this week’s episode of the Inside Influence Podcast! Please head over to iTunes, subscribe to the show, and leave an honest review. Don’t forget to hop on my website juliemasters.com and download my new ebook. The Influencer Code or become an insider by signing up to my newsletter. Influencer Code or become an insider by signing up to my newsletter.