Get Paid For Your Pad | Airbnb Hosting | Vacation Rentals | Apartment Sharing


How to Solve Issues with Your Airbnb Guests By Communicating Effectively

Ep. 528

We wish every stay would be perfect and every guest would check out ready to leave a 5-star review and secure their next stay.


But this is the real world, and every host will eventually face a problem with a guest's stay.


From a piece of equipment breaking down to another guest making it impossible for everyone to enjoy their stay, challenging situations come up that no one wants to have to deal with.

But there are some secrets to navigating them that will make everyone involved feel supported.


So how do you solve guest challenges when they come up, so everyone enjoys their stay?


On this edition of STR Conversations, Eric and I sit down to discuss the event that happened at Freewyld this weekend, what it taught us, and the systems we're putting in place to handle these types of situations like this in the future.


We’ll walk you through our 6-step process to deal with challenges that come up with guests while they are staying at your property while communicating with them in a way that makes them feel supported and then creating a system to deal with these situations in the future.


Listen in to learn the key to providing a high level of hospitality to every guest, no matter the situation.


Topics Covered

  • The 6-step process to deal with challenges that come up with guests while they are staying at your property
  • The difference between making the situation right and being right
  • The #1 thing to do when a problem develops with a guest or guests
  • Why details matter
  • How to make both parties feel supported
  • The key to providing an excellent experience for every guest, no matter the situation
  • How to communicate as a leader and provide high-level hospitality while making sure ALL parties feel supported
  • The 3 traits you need to operate as a high-level hospitality host
  • Why the problem is not solved until the guest says it is solved
  • How to educate your team to deal with the problem in the future
  • How you can use texts to document a situation for future reference
  • Why it's important to remember YOU are a hospitality company first
  • What to do if a problem needs to be escalated


FREE Airbnb Starter Guide

Get Paid for Your Pad Email List

STR Legends Mastermind

STR Profit Academy

Overnight Success

Subscribe to GPFYP on Apple Podcasts




Legends X Short-Term Rental Accelerator

More Episodes


Forget BNBBUST, We’re Going All-In on STRs

Ep. 539
#BNBBUST has been trending on social media since the fall of 2022. But does the slight downturn in the short-term rental market really indicate a bubble about to burst? On this episode of STR Conversations, Eric and I continue our discussion of what we learned in 2022, explaining why we’re all-in on short-term rentals regardless of what the YouTube gurus say. Eric shares his commitment to believe in our STR product and fight like hell for his people, and we explore the benefit of taking days to fully disconnect from the day-to-day of your STR business. Listen in for insight on navigating the ups and downs of the Airbnb market and learn how to take advantage of the massive opportunity for hosts who are all-in on developing a unique hospitality brand in 2023! Topics CoveredWhat we learned from losing a powerful team member to another opportunityWhat it means to believe in the STR product you provideWhat happens when you allow doubt to dictate your decision-makingHow to get to a place where you feel confident about your Airbnb businessThe benefit of celebrating your wins and recognizing the impact you make on the worldWhy it’s crucial to take days where you fully disconnect from the day-to-day of your businessWhy list-it-and-forget-it is a thing of the past as the STR market maturesThe massive opportunity for hosts developing unique hospitality brandsWhy a slight decline in consistent growth doesn’t necessarily indicate a bubble burstHow to navigate the ups and downs of the STR businessWhat Airbnb business models are most affected by a downturn in the marketResources  Ace Hotel AcquisitionAirbnb 2022 Q3 Financial ResultsAirDNASTRInsightsTransparentMADOFF: The Monster of Wall StreetOvernight SuccessSTR Profit AcademyGPFYP on YouTubeGPFYP on InstagramSTR Legends MastermindFREE Airbnb Starter GuideReview GPFYP on Apple Podcasts  Email Sponsor Legends X Short-Term Rental Accelerator

This Little-Known Tool Could Land You More Airbnb Bookings

Ep. 538
More people are living a digital nomad lifestyle or working remotely while on the go making Wi-Fi connectivity front of mind to make those vital business connections and close deals. Plus, more people are investing in family travel experiences, and at the end of a day of adventures, they want to come together to unwind by streaming their favorite TV shows or movies. All these things are making internet connectivity and reliability a top priority when booking a place to stay for today's STR guests. So, how can you assure your guests that your property's internet performance fits the bill for their lifestyle and connectivity needs? Philip Pickard is the Co-founder & CEO of Speedy, Wi-Fi verification. Speedy is a global company offering Wi-Fi verification tools designed to enable remote workers, travelers, and world explorers to accurately assess internet connectivity when booking a STR property while helping hosts increase customer satisfaction for more bookings. Today on Get Paid for Your Pad, Philip joins Jasper to discuss the genesis behind Speedy and the pain points that led to their quest to solve Wi-Fi connectivity issues. Listen in to learn how hosts share real-time Wi-Fi data to their direct booking website (or Airbnb listings) to get a leg up on the competition and attract those travelers with bandwidth requirements for more bookings and repeat guests. Great news! The Speedy Team will waive the installation fee if you mention Get Paid for Your Pad when you contact them. Click here to fill out the contact form on their website or reach out to Philip via email. Topics Covered The two-pronged reason why Speedy jumped into this marketHow to get the full story on the reliability of Wi-Fi in today's digital worldHow Wi-Fi data drives the STR property selection processHow Speedy offers real-time location-based Wi-Fi data for your propertiesHow you can use your Wi-Fi rating to attract travelers with bandwidth requirementsJasper provides a live demo of Speedy on Get Paid For Your Pad YouTube ChannelWhy you should add your Wi-Fi data to your Airbnb listingsHow to use your Wi-Fi data to protect against refund requestsThe 3 biggest benefits of the Speedy serviceConnect with Philip Pickard Philip Pickard - Co-founder & CEO - Speedy Wi-Fi | LinkedInSpeedy - Wi-Fi verification for rental propertiesResourcesGet Speedy - Waive the Installation FeeGet Paid For Your Pad on YouTubeLegends X STR AcceleratorSubscribe to GPFYP on Apple Podcasts FREE Airbnb Starter GuideOvernight SuccessEmail