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Best Customer Survey Questions to Improve Client Retention with Dr. Matt Champagne

Season 5, Ep. 30

Who would have thought that there is a science to conducting surveys?


On this episode of the Garlic Marketing Show, Dr. Matt Champagne reveals the psychology of conducting surveys. He also explains how you can maximize your survey’s potential in understanding and keeping your current clients.


What You’ll Learn:
  • One of the worst questions you can ask on a survey
  • How cruise lines use the SurveyConversation to overcome the challenges
  • The Worst Survey Scale according to Matt Champagne
  • The best time to ask for a survey
  • How to use surveys to keep your clients forever


Connect with Matt:

Find Matt’s LinkedIn here!

Check out his website!

Get the 9 Principles of Customer Feedback today!


Resources:

Connect with Ian

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