Share

cover art for ENACOMM with Stacey Zuniga (VP Financial Services) | E86

Fintech Impact

ENACOMM with Stacey Zuniga (VP Financial Services) | E86

Ep. 86
•

Summary:

In this 86th episode of Fintech Impact, Jason Pereira, award-winning financial planner, university lecturer, writer, and host discusses IVR with Stacey Zuniga, Vice President of Financial Services at ENACOMM. ENACOMM is a leading provider of innovative, interactive, and intelligent customer-service and assisted-service solutions. This conversation explores many possibilities for the future of voice banking and voice command. 


Episode Highlights: 

● 00:28: – What is the history of ENACOMM and what is the company doing now? 

● 02:44: – Let’s talk about some of the previous interfaces for IVR. 

● 02:57: – Zuniga describes the evolution from touch-tone to speech recognition to speech-enabled IVR. 

● 04:39: – What kind of questions are you dreaming up for Alexa to respond to? 

● 05:06: – Zuniga describes using multi-modal interactions and more complicated commands. 

● 06:49: – Pereira discusses integrated smart home systems and IVR. 

● 08:42: – AI is a cottage industry where growth is outstripping supply in terms of people. 

● 09:58: – They compare AI to the crypto industry. 

● 11:14: – They discuss how children are growing up in a world with smart systems and voice commands. 

● 12:57: – How can this technology be normalized? 

● 14:44: – How can you overcome security considerations and user objections? 

● 18:24: – Zuniga describes the possibility of a secure authentication cloud that travels with you while integrating biometric data points. 

● 22:00: – If you had one wish that would change your industry, what would it be? 

● 23:26: – What was the biggest challenge getting the company to where it is today? 

● 25:15: – What excites you most about what you’re working on? 


3 Key Points 

1. ENACOMM is currently producing cutting-edge AI-enhanced voice services and engagement services. 

2. ENACOMM sees the world with IVR as a multi-modal world. 

3. There’s huge potential for using voice services in security and authentication applications. 


Tweetable Quotes: 

● “We’re able to take that type of technology where it’s contextual, it’s dynamic, it’s personalized, it’s based on what you usually do." – Stacey Zuniga. 

● “This platform can be used to ensure security for everyone.” – Stacey Zuniga. 

● “That’s what’s exciting today, it to see this technology being adopted more quickly or more rapidly over the next 24-36 months.” – Stacey Zuniga. 


Resources Mentioned: 

●ENACOMM

● Stacey Zuniga LinkedIn 

More episodes

View all episodes

  • 422. Money Risk Inventory with Dr. Charles Chaffin | E422

    33:45||Ep. 422
    Host Jason Pereira interviews Dr. Charles Chaffin about Money Risk Inventory (MRI), a platform that transforms financial psychology from an "art" into a measurable science. Built on years of academic research, MRI moves beyond simple risk scores to objectively assess client biases, financial anxiety, and readiness for change. Chaffin explains how MRI’s suite of tools—including specialized modules for prospect conversion and client check-ins—uses colour-coded insights to help advisors understand a client's "money scripts" and communication style before they even step into a meeting.The conversation explores how this psychological data creates stickier client relationships and more effective coaching, while teasing future plans for deeper AI integration to further personalize the planning process.This episode is a must-listen for advisors who want to move past guesswork and use data-driven psychology to improve client retention and close more prospects.Episode Highlights:00:00 Welcome and Guest Intro00:29 What Is Money Risk Inventory01:00 Origins and Research Roots02:31 What MRI Measures03:24 Advisor Workflow and Colour Coding04:17 Product Line and Packaging05:20 Prospecting With Genesis07:37 Client Action and Stages of Change11:55 Communication and Learning Styles12:56 Scripts, Advisor Bias, and AI15:37 Coaching Over Knowledge18:03 Feeling Heard and Trust26:01 Future Roadmap for MRI27:46 Rapid Fire Three Questions32:55 Closing and Sponsor MessageResources:Facebook – Jason Pereira's FacebookLinkedIn – Jason Pereira's LinkedInWoodgate.com – SponsorMoney and Risk Inventory (MRI)LinkedIn -  Dr. Charles Chaffin’s LinkedIn

  • 421. CapIntel with James Rockwood | E421

    32:11||Ep. 421
    Host Jason Pereira welcomes back CapIntel CEO James Rockwood to discuss the firm’s massive growth, now supporting over 20,000 advisors across North America. Rockwood explains how CapIntel moves beyond static PDFs by using interactive, cloud-based presentations to make complex investment products feel tangible for clients. The conversation dives into how the platform embeds compliance controls to prevent proposal errors, the impact of regulatory shifts like Reg BI, and how CapIntel is navigating its expansion into the competitive U.S. and Mexican markets.This episode is a must-listen for wealth management executives and advisors interested in how "hyper-personalization" and integrated compliance are redefining the modern investment proposal.Resources:Facebook – Jason Pereira's FacebookLinkedIn – Jason Pereira's LinkedInWoodgate.com – SponsorCapIntelLinkedIn - James Rockwood’s LinkedIn

  • 420. Knomee with Marla Sofer | E420

    35:25||Ep. 420
    Host Jason Pereira interviews Marla Sofer, Founder and CEO of Knomee, about her mission to bridge the "understanding gap" between wealth managers and their clients. Drawing on her leadership experience at JPMorgan, BlackRock, and Microsoft, Sofer explains how Knomee uses consumer-friendly "adventures" to capture a client’s true financial identity—defining what concepts like "security" actually mean to them. By turning this unique behavioural data into AI-synthesized insights, Knomee provides advisors with actionable conversation starters and next-best actions to deepen trust and accelerate conversions.This episode is a must-listen for advisors who want to move beyond generic financial planning and use behavioural intelligence to create more personalized, high-trust client relationships.Resources:Facebook – Jason Pereira's FacebookLinkedIn – Jason Pereira's LinkedInWoodgate.com – SponsorKnomeeLinkedIn - Marla Sofer’s LinkedIn

  • 419. AdvisorCRM with Ryan Borer | E419

    23:54||Ep. 419
    On this episode of FinTech Impact host Jason Pereira interviews Ryan Borer, CEO of Advisor CRM, about his mission to transform the CRM from a static database into an "action engine" for financial and insurance professionals. Inspired by his experience building proprietary tech for a TAMP, Borer explains how his platform avoids the rigid, breakable workflows of traditional systems by focusing on flexibility and data-driven signals. The conversation explores the shift toward a more open tech ecosystem—supported by Advisor CRM’s APIs—and introduces Trove, a new AI-driven opportunity intelligence tool designed to surface growth leads automatically.This episode is a must-listen for advisors frustrated by "clunky" CRM workflows and firm owners looking to stay ahead of the curve with AI-integrated client management.Resources:Facebook – Jason Pereira's FacebookLinkedIn – Jason Pereira's LinkedInWoodgate.com – SponsorAdvisorCRMLinkedIn - Ryan Borer’s LinkedIn

  • 418. Nexhelm AI with Brian Abatemarco | E418

    23:51||Ep. 418
    Host Jason Pereira interviews Brian Abatemarco, Head of Sales at Nexhelm AI, a platform launched in late 2025 to automate end-to-end financial workflows. Drawing on his 12 years as a CFP, Brian explains how Nexhelm connects existing tools—like CRMs, Outlook, and DocuSign—to execute complex tasks via simple prompts, ensuring advisors never "drop the ball" on client requests. The discussion covers the platform's ability to automate everything from onboarding to email filing, while touching on the broader challenges of scaling fintech and the vital role of CFP education in the AI era.This episode is a must-listen for forward-thinking advisors and operations leaders who are tired of manual data entry and want to see how "agentic AI" can finally bridge the gap between their disconnected software tools.Resources:Facebook – Jason Pereira's FacebookLinkedIn – Jason Pereira's LinkedInWoodgate.com – SponsorNexhelm AILinkedIn - Brian Abatemarco’s LinkedIn

  • 417. Nitrogen with Dan Zitting | E417

    22:12||Ep. 417
    Host Jason Pereira joins Nitrogen Wealth CEO Dan Zitting to discuss the company’s evolution from a niche risk-scoring tool into a comprehensive AI platform. Dan outlines how Nitrogen is leveraging a new agentic AI engine to automate the advisor meeting lifecycle, effectively shrinking hours of manual preparation into minutes. Beyond technical updates, the conversation dives into Nitrogen’s expanded suite—covering everything from portfolio research to tax education—and Dan’s vision for overcoming the data and compliance hurdles that currently slow down AI adoption in wealth management.This episode is a must-listen for financial advisors and RIA owners looking to reclaim their schedules through automation, as well as fintech enthusiasts interested in how legacy brands successfully navigate a total AI-centric pivot.Resources:Facebook – Jason Pereira's FacebookLinkedIn – Jason Pereira's LinkedInWoodgate.com – SponsorNitrogen WealthLinkedIn - Dan Zitting’s LinkedIn

  • 416. Hamachi.ai with Mike Wilson | E416

    33:52||Ep. 416
    In this episode of FinTech Impact, host Jason Pereira interviews Mike Wilson, CEO and co-founder of Hamachi, an AI governance layer for financial advisors that unifies data from systems like CRMs and portfolio platforms to power workflow “bots” such as a daily dossier and household brief. Wilson explains Hamachi’s origin, its compliance-first guardrails, and its strategy to embed via integrations and API rather than compete for the advisor desktop. They also discuss roadmap integrations and partners, including TaxStatus, FP Pathfinder, Financial’s client portal distribution, and potential research data sources like Morningstar and Zacks.Episode Highlights:00:00 Welcome to FinTech Impact + Meet Mike Wilson (Hamachi)00:30 What Hamachi Does: An AI ‘Governing Intelligence Layer’ for Advisors01:09 Origin Story: From Orion Alumni to Compliant Advisor AI02:52 From Email Add‑On to Guardrailed Chat: Early Product Evolution04:38 Real Advisor Workflows: Daily Dossier & Household Brief in Action08:58 Integration Roadmap: CRM, Portfolio Platforms, and Tax Data (TaxStatus)10:52 Where Hamachi Fits: Embedded AI, API Strategy, and Bot Marketplace14:25 What’s Next: Pathfinder Workflows, Client Portals, and Research Feeds23:28 Why Governance Matters: PII Redaction, Audit Trails, SEC/FINRA Compliance27:21 Rapid‑Fire Wrap‑Up: Industry Wish, Biggest Challenge, and What Excites Mike33:01 Closing Remarks, Call to Action, and Sponsor MessageResources:Facebook – Jason Pereira's FacebookLinkedIn – Jason Pereira's LinkedInWoodgate.com – SponsorHamachi.aiLinkedIn - Mike Wilson’s LinkedIn

  • 416. Sovos with Kevin Akeroyd | E415

    33:41||Ep. 416
    In this episode of FinTech Impact, host Jason Pereira interviews Kevin Akeroyd, CEO of Sovos, a leading tax compliance software company. Kevin shares the history and evolution of Sovos, its critical role in global tax compliance, and the company’s integration of AI and technology. He also discusses the challenges and future of tax compliance, including the impact of crypto reporting and e-invoicing mandates worldwide. This episode delves into how Sovos helps businesses seamlessly navigate complex tax landscapes and maintain compliance across various countries and tax laws.Episode Highlights:00:00 Introduction to FinTech Impact00:29 Meet Kevin Akeroyd, CEO of Sovos01:26 The Evolution of Sovos03:27 Challenges and Integration05:18 Tax Compliance Complexity09:27 Mid-Market and Down-Market Strategies14:18 Global Tax Compliance Trends16:34 Crypto Reporting and Innovations21:40 AI and Future Prospects28:07 Conclusion and Final ThoughtsResources:Facebook – Jason Pereira's FacebookLinkedIn – Jason Pereira's LinkedInWoodgate.com – SponsorSovosLinkedIn - Kevin Akeroyd’s LinkedIn

  • 414. Troutwood with Gene Natali | E414

    29:09||Ep. 414
    In this episode of FinTech Impact, host Jason Pereira interviews Gene Natali, CEO and founder of Troutwood, an online financial planning and engagement platform aimed at helping advisors and enterprises empower individuals financially. They discuss the inception of Troutwood, its goals, and the unique features that help bridge the gap between individuals and financial experts. The conversation also delves into the challenges of financial literacy and how Troutwood's platform is designed to address these issues at scale, ultimately aiming to narrow the wealth gap and ensure financial empowerment for all. If you're looking to enhance the way you manage your clients and offer greater value, especially at scale, this episode is a must-watch.Resources:Facebook – Jason Pereira's FacebookLinkedIn – Jason Pereira's LinkedInWoodgate.com – SponsorTroutwoodLinkedIn - Gene Natali’s LinkedIn