The Digital Trust Podcast

When crisis hits, speed matters – but is faster always better? Stephanie Craig, President of Kith, joins The Digital Trust Podcast host Christian Redshaw to discuss why strategic speed, guided by clear values and pre-established trust, is paramount in crisis management. Learn the formula for effective response, understand why leadership visibility is non-negotiable, and hear a real-world example of how thoughtful crisis handling strengthened employee satisfaction. Stephanie provides insights into building a robust decision-making framework before a crisis and shares resources to enhance your organization's preparedness. Tune in to learn how to navigate turbulence while maintaining stakeholder trust. Stephanie offers free resources to bolster your crisis management strategy here:https://kith.co/digital-trust/Key Insights💼 Fiduciary Responsibility Toward Reputation: Organizations often undervalue the importance of their reputation, leading to negligence in its protection. Business leaders must recognize that, like physical assets, reputational assets demand investment and care to maintain a company’s standing during crises and competitive landscapes.⚖️ Crisis Responses Should Be Measured: Rapid responses devoid of strategic foresight can lead to more issues down the line. Organizations benefit more from responding meaningfully and thoughtfully rather than at breaking-neck speed, thus ensuring stakeholder confidence remains intact.📝 Employee Relationship as a Priority: Many organizations forget that internal employees are also critical stakeholders. Ensuring their welfare during even the mildest crises minimizes backlash and strengthens loyalty, as seen in the government contractor example where employee satisfaction significantly increased after proactive crisis management.⏳ Importance of Crisis Preparedness Culture: Organizations should develop an ongoing culture of preparedness that transcends surface-level drills. Regular training, proactive communication of values, and ensuring all employees understand their roles can significantly reduce crisis fallout risk.🔍 Decision-making Framework Prior to Crisis: By implementing a flexible decision-making framework, organizations can streamline responses and minimize confusion during actual crises. The practice of queuing decisions before crises enhances an organization’s ability to manage evolving circumstances effectively.🗣️ Communication as a Backbone of Trust: Transparency in communication during crises is essential. Companies must proactively communicate their values and commitments before a crisis occurs; this will serve as the foundation when trust is tested.🔄 Long-term Reputation Management Strategy: Building a reputation should be viewed as an ongoing process. Organizations ought to establish commitment levels toward their stakeholders through consistent engagement and fulfillment of brand promises, which can insulate them during unforeseen adversities.#crisismanagement #CorporateReputation #StrategicPlanning #DigitalTrustPodcast

How do you lead when a crisis hits, especially in the complex world of data and technology? Join host Christian Redshaw on the Digital Trust podcast for a compelling conversation with Stephanie Craig, president of Kith, a crisis communications firm based in Austin, Texas, whose path from the Canadian Arctic through politics led her to become a top crisis communications expert. Stephanie shares universal lessons on managing crises, emphasizing the foundational role of trust, the necessity of preparing leaders for high-stress situations, and why organizations must view cybersecurity and data integrity as core operational pillars. Gain actionable insights for building resilience in today's digital landscape.Key Insights📈 Value of Trust: Trust is a core asset for organizations, as it cultivates resilience and long-term relationships with stakeholders. A damaged reputation can take years to rebuild, emphasizing the need for crisis preparedness as a fundamental aspect of business operations.🧠 Leadership Under Stress: During a crisis, leaders face immense stress that can cloud judgment. They need support to remain calm and strategic, enabling them to make decisions that won’t exacerbate the situation but instead promote recovery.🛡️ Proactive vs. Reactive Management: Organizations can either learn operational lessons preemptively or in the post-crisis aftermath. Proactive measures, like training and simulations, can prepare leaders to navigate crises more effectively, thereby reducing overall risk.🌐 Cybersecurity Challenges: The increasing frequency and sophistication of cyber threats mean organizations must prioritize cybersecurity. This involves not only technical safeguards but also cultural shifts in how employees view and manage risks to data integrity.🔍 Importance of Awareness: Organizations often lack awareness of the legal implications of data breaches. CEOs must educate themselves about relevant laws and regulations, particularly in international contexts where compliance can differ significantly.📊 Crisis as a Learning Opportunity: While crises can have devastating effects, they can also serve as valuable learning experiences. Organizations willing to analyze their failures can develop deeper resilience and improve their crisis management strategies.💬 Communication as Key: Clear, transparent communication during a crisis is vital. Stakeholders must be kept informed, and effective messaging can help restore trust and mitigate reputational damage when crises occur.Tune in to The Digital Trust Podcast for more expert insights like these.#DigitalTrust#CrisisManagement#Cybersecurity#Leadership#CrisisComms#RiskManagement#Podcast#DigitalTrustPodcast

In this episode of the Digital Trust Podcast, host Christian Redshaw dives deep into the concept of digital trust with guests Dr. Mandy Haeburn-Little, Joanna Godard, and Alan Greig. Together, they explore the importance of fostering confidence in technology and creating a safer online environment for individuals and organizations alike. 🌐🔒This thought-provoking discussion highlights the challenges and opportunities in building digital trust, especially for small and medium enterprises (SMEs) and underserved communities. From bridging knowledge gaps to promoting global collaboration, the conversation offers actionable insights for creating a more secure and inclusive digital future.🔑 Key Highlights:Understanding Digital Trust: Confidence in technology and online safety is the foundation of digital trust.Global Collaboration: Partnerships between public and private sectors, law enforcement, and academia are essential for building resilient digital ecosystems.SME Realities: Simplifying risk conversations over technical jargon helps business owners make informed decisions.Neurodiverse Communication: Tailoring cybersecurity information ensures accessibility for all.Educational Initiatives: Academia plays a critical role in preparing students to communicate technology risks effectively.Plug-and-Play Models: Modular approaches like the "brim" model allow for international adaptation and scalability.Community Engagement: Involving law enforcement in business resilience initiatives fosters safer communities.💡 Key Insights:Digital trust is about confidence in who helps and the safety of online environments.Addressing knowledge gaps in technology empowers users and reduces risks.Effective communication strategies are crucial for engaging SMEs and underserved communities.A risk-based approach helps rebuild trust in technology as a tool for business resilience.International interest in adaptable models like "brim" reflects a shared urgency to address digital trust.Bridging academia and business prepares students for the workforce while enhancing SME engagement with technology.This episode is a call to action for building a safer, more informed digital world where everyone feels empowered to navigate the online landscape with confidence. 🌍✨📌 Don’t miss this insightful conversation! Hit Like, Subscribe, and share your thoughts in the comments below. Let’s work together to create a more secure digital future! 💬#DigitalTrust #Cybersecurity #SMEs #RiskManagement #GlobalCollaboration #Technology #ChristianRedshaw #MandyHaeburnLittle #JoannaGodard #AlanGreig #OnlineSafety #CyberResilience

In this episode of the Digital Trust Podcast, host Christian Redshaw sits down with Mandy Haeburn-Little, Joanna Goddard, and Alan Greg from Brim, a pioneering company dedicated to business resilience and cyber security. Together, they explore how businesses can thrive in an increasingly digital and vulnerable landscape.Mandy shares her inspiring journey of founding Brim and creating Cyber Resilience Centers, designed to support businesses in navigating cyber threats. Joanna dives into the transformative power of data analytics and how it’s reshaping marketing and client engagement strategies. Meanwhile, Alan highlights the critical role of collaboration between police, academia, and businesses in combating cybercrime and building a resilient community.Key topics include:🔐 The importance of trust in fostering collaboration across sectors.📊 How data-driven insights are revolutionizing business strategies.🌍 Global perspectives on cyber security and lessons for international implementation.🎓 Bridging the skills gap by engaging academia to prepare the next generation of cyber security professionals.⚖️ The ethical dimensions of cyber security and the need for responsible practices.Whether you’re a business leader, cyber security professional, or simply interested in the future of digital trust, this episode offers actionable insights and innovative approaches to building resilience in an interconnected world.Tune in to learn how Brim is leading the charge in creating a safer, more resilient digital ecosystem—and why collaboration, education, and trust are the keys to success.#CyberResilience #DataTrust #ITCollaboration #DataDrivenInsights----------------------------------------------------------------------------Sign up to receive the Digital Trust Podcast Newsletter straight to your inbox: https://digitaltrustpodcast.com/newsletter/----------------------------------------------------------------------------You can tune in and find us in other platforms as well:Acast - https://shows.acast.com/digitaltrustpodcastLinkedin - https://www.linkedin.com/company/103680162/Spotify - https://open.spotify.com/show/3QfO0fMJg1pvwzOnmzvTj3Deezer - https://www.deezer.com/show/1001139161Amazon Music - https://music.amazon.com/podcasts/a58889e2-fd59-4104-96fd-35357ef37021/the-digital-trust-podcastYoutube Podcast - https://music.youtube.com/playlist?list=PLJdkFvdfzw2XnptwuBXkMjfcF_cz7MN5m

Join us for in the 3rd of the 3 part series episode of the Digital Trust Podcast, where host Christian teams up with cybersecurity expert Phil Guerin from Cavelo as they delve into the critical importance of data as a business asset, discussing strategies for effective data discovery and classification. In the final episode of a 3-part series with Phil Guerin on 𝘛𝘩𝘦 𝘋𝘪𝘨𝘪𝘵𝘢𝘭 𝘛𝘳𝘶𝘴𝘵 𝘗𝘰𝘥𝘤𝘢𝘴𝘵, he dives into the critical role of data as a business asset and the strategies needed to protect it. He shares insights on effective cybersecurity, emphasizing the importance of data discovery, classification, and continuous monitoring to prioritize protection efforts. The power of communication for IT professionals, helping teams articulate risks and align strategies across departments were few of the highlights. Catch an insightful conversation on safeguarding business assets and building a more collaborative, secure environment.Remember to like, subscribe, and share if you find this episode helpful!#DataMatters #Cybersecurity #Communication #DataDiscovery ----------------------------------------------------------------------------About Our Guest:Follow Phil Guerin at - https://www.linkedin.com/in/philguerin/----------------------------------------------------------------------------Sign up to receive the Digital Trust Podcast Newsletter straight to your inbox: https://digitaltrustpodcast.com/newsletter/----------------------------------------------------------------------------You can tune in and find us in other platforms as well:Acast - https://shows.acast.com/digitaltrustpodcastLinkedin - https://www.linkedin.com/company/103680162/Spotify - https://open.spotify.com/show/3QfO0fMJg1pvwzOnmzvTj3Deezer - https://www.deezer.com/show/1001139161Amazon Music - https://music.amazon.com/podcasts/a58889e2-fd59-4104-96fd-35357ef37021/the-digital-trust-podcastYoutube Podcast - https://music.youtube.com/playlist?list=PLJdkFvdfzw2XnptwuBXkMjfcF_cz7MN5m

In this episode of the Digital Trust Podcast, host Christian sits down with Phil Guerin from Cavelo to tackle one of the most pressing challenges for IT leaders today: balancing tight budgets with the need for robust security measures.💡 Key Discussion Points:- Why IT is often seen as a cost center and how to shift this perception to highlight its strategic value.- The true cost of inaction when it comes to cybersecurity—and how to communicate this to stakeholders.- Practical strategies for consolidating tools and leveraging automation to streamline operations and reduce costs.- How to prioritize security investments without compromising usability or productivity.🔑 Key Takeaways for IT Leaders:- Learn how to reframe IT as a business enabler, not just an expense.- Discover actionable tips for communicating the value of IT initiatives to leadership.- Explore how automation can free up your team to focus on strategic priorities.Whether you're an IT leader, practitioner, or simply passionate about the intersection of technology and business, this episode is packed with insights and strategies to help you navigate the complexities of your role and build digital trust within your organization.🎧 Listen now to gain the tools and knowledge you need to balance security and budget effectively—and transform the way your organization views IT.👉 Don’t miss out! Hit play and join the conversation.