Share

cover art for BONUS: Developing the HR Skills of the Future - PAFOW panel with RJ Milnor, Heather Whiteman and Ian Bailie

Digital HR Leaders with David Green

BONUS: Developing the HR Skills of the Future - PAFOW panel with RJ Milnor, Heather Whiteman and Ian Bailie

Season 7

HR doesn't just need to do digital, it needs to be digital, it simply has to. Put another way, HR must become more digital and analytical to deliver greater business value. This episode is a break from our usual format. It features a panel discussion which took place at the recent People Analytics and Future of Work conference in San Francisco.

The discussion was titled HR skills of the future and how to develop them. It features Heather Whiteman, who lectures on people analytics at UC Berkeley, having spent six years previously as Global Head of People Strategy, Analytics, Learning and Operations at GE Digital. RJ Milnor who is the Global Head of People Analytics at Uber and is a previous guest on the show, and Ian Bailie, Managing Director of myHRfuture who previously held various roles at Cisco around Workforce Planning, People Analytics and Talent Acquisition operations, and David Green is the moderator.

The topics the panel and David talk about are:

  • The skills business leaders and CHRO’s are increasingly needing from their HR professionals
  • The evolution in learning and how it has been delivered to HR
  • The ways to help HR professionals feel more comfortable and confident having data-driven conversations
  • How HR professionals can strike a balance in developing both soft and hard skills

This episode is a must listen for CHRO’s, Chief Learning Officers, Heads of Organisational Design, those working in a workforce planning or people analytics role, and indeed anyone interested in the skills HR professionals require now and in the future.

A huge thank you goes out to Al Adamsen and the team at PAFOW for allowing us to create this podcast from the panel discussion. People Analytics and the Future of Work, which is affectionately known as PAFOW, is a conference taking place in four cities in 2020: San Francisco, Sydney, London on the 29th to 30th of April and New York on the 17th to 18th of November. I will be co-chairing the conference with Al. If you would like to come along, to find out more please head over to pafow.net.

More episodes

View all episodes

  • 190. Understanding the Build vs Buy Dilemma in HR Tech (an Interview with Craig Starbuck)

    47:15
    As the world of HR and people analytics evolves, how can we best leverage the tools, insight and technologies available to us?  In this thought-provoking episode of the Digital HR Leaders podcast, host David Green sits down with Craig Starbuck, Head of People Analytics at Roku, to explore the critical decision every HR leader faces: should you build your analytics capabilities in-house or buy them from external providers?  Leaning in on his ten-year background building and leading people analytics functions to excellence, Craig discusses the benefits and challenges of each option, guiding listeners through the strategic considerations vital for making informed decisions.  But this is not the only topic of discussion. The episode also delves into:  The importance of aligning people analytics with finance to drive substantial improvements in business outcomes Framing analytics insights in the language of the business to effectively support strategic decision-making How Craig is integrating passive and active data at Roku across a multitude of use cases Insights from Craig's book, "The Fundamentals of People Analytics: With Applications in R" on upskilling HR teams in advanced analytics tools and methodologies  This episode is proudly supported by Worklytics, a people-centric analytics solution that combines passive listening with Organisational Network Analysis (ONA) to help you understand how work is getting done.   Curious to see how it works? Worklytics is offering a free Collaboration Analysis to the first 10 qualified companies who express interest by clicking on the following link: www.worklytics.co/DigitalHRLeaders 
  • 189. How LEGO Integrates People, Places, and Culture (an Interview with Loren Shuster)

    42:30
    We all know the world of HR is changing. With the introduction of new technologies and a shift toward more holistic approaches to employee experiences, the traditional boundaries of human resources are rapidly evolving.  So, what does modern HR look like today?   At LEGO, it looks like a groundbreaking HR model they call "People, Places, and Culture”.  To explore how this innovative HR framework is setting new standards in the industry, in this episode of the Digital HR Leaders podcast, host David Green is joined by Loren Shuster, Chief People Officer at the LEGO Group.  Topics covered in the discussion include: An examination of LEGO's holistic approach to integrating "People, Places, and Culture," and how it aligns with broader business objectives A discussion on how this model influences LEGO’s strategies in talent management, workplace design, and cultural development Insights into how LEGO utilises technology and analytics to support its innovative HR practices and maintain its commitment to continuous innovation An analysis of the impact of these HR practices on creating a flexible and adaptive organisational culture An exploration of the broader implications for other organisations looking to innovate their HR practices in similar transformative ways  For anyone interested in understanding how an integrated HR framework can transform an organisation’s approach to workforce management and enhance overall organisational effectiveness, this episode is a must-listen.  Support from this podcast comes from Worklytics, a people-centric analytics solution that combines passive listening with Organisational Network Analysis (ONA) to help you understand how work is getting done.   Curious to see how it works?  Worklytics is offering a free Collaboration Analysis to the first 10 qualified companies who express interest by clicking on the following link: www.worklytics.co/DigitalHRLeaders 
  • 188. How to Use Passive Data to Enhance Manager Effectiveness (an Interview with Catherine Coppinger)

    30:20
    What constitutes an effective manager today?   Worklytics’ research found that the role of the manager has changed exponentially since pre-pandemic. With the rise of hybrid models and distributed teams, greater employee expectations and the need to integrate new technologies – these significant shifts in the workplace are all making the role of managers more complex.  To discuss these shifting dynamics, in this episode of the Digital HR Leaders podcast, host David Green is joined by Catherine Coppinger, Head of Customer Insights at Worklytics. Together, they delve into Worklytics’ latest findings on manager effectiveness, revealing some surprising insights that challenge the traditional views of management.  Topics covered in the discussion include:   How the role of managers has evolved post-pandemic due to hybrid work models, distributed teams, greater employee expectations and new technology integrations Explanation of what passive data is and how it can be utilised to assess manager effectiveness from workplace tools Analysis of how a manager’s network density affects the effectiveness of hybrid and return-to-office strategies Insights into the optimal frequency of communication between managers and their remote or hybrid team members Examination of the effects of delayering trends in large organisations on manager and organisational effectiveness Exploration of the best team size for maximising managerial effectiveness based on recent research findings Discussion on the ethical considerations in using passive data to inform business and HR strategies  For anyone interested in understanding and enhancing team dynamics and manager effectiveness through data, this episode is for you.   Support from this podcast comes from Worklytics, a people-centric analytics solution that combines passive listening with Organisational Network Analysis (ONA) to help you understand how work is getting done.   Curious to see how it works? Worklytics is offering a free Collaboration Analysis to the first 10 qualified companies who express interest by clicking on the following link: www.worklytics.co/DigitalHRLeaders 
  • 187. Mastering Storytelling for HR Transformation (an Interview with Cole Nussbaumer Knaflic)

    41:05
    Creating a data-driven HR function isn’t just about number crunching. It is about the ability to turn these insights into stories that captivate, persuade, and inspire action.  In this episode of the Digital HR Leaders podcast, David Green sits down with Cole Nussbaumer Knaflic, for a deeply insightful conversation on the transformative power of storytelling in the context of HR data and analytics.   With the world having shifted dramatically towards distributed teams and digital-first communication, the tools and strategies we use to make our case to stakeholders have also had to adapt. Cole, fresh off the publication of her third book, "Storytelling with You: Plan, Create, and Deliver a Stellar Presentation," dives into how these shifts affect the way we should approach storytelling with data today.  Listeners will walk away with a wealth of knowledge on the following topics:  How AI technologies can enhance storytelling skills Strategies to better understand your audience and customize your presentations for maximum impact Essential guidelines for presenting data to stakeholders Cole's secrets to captivating an audience, from confidence and tone of voice to avoiding common speaking pitfalls Best practices for seeking and utilising feedback to continuously enhance your presentation skills   Support from this podcast comes from Worklytics, a people-centric analytics solution that combines passive listening with Organisational Network Analysis (ONA) to help you understand how work is getting done.   Curious to see how it works?  Worklytics is offering a free Collaboration Analysis to the first 10 qualified companies who express interest by clicking on the following link: www.worklytics.co/DigitalHRLeaders 
  • 186. How IBM Uses AI to Transform Their HR Strategies (an Interview with Nickle LaMoreaux)

    51:06
    In this episode of the Digital HR Leaders podcast, David Green is joined by Nickle LaMoreaux, Chief Human Resources Officer at IBM, to explore the transformative impact of Artificial Intelligence (AI) in HR.   With a spotlight on IBM’s pioneering work in integrating AI into HR practices, Nickle shares her invaluable insights into how AI is revolutionising the way we think about talent management, employee engagement and predictive analytics.  Key topics discussed in this conversation include:   The evolution of AI in HR at IBM Examples of how IBM is harnessing AI to transform HR practices How IBM turned the challenges of implementing AI in HR into opportunities How IBM ensures ethical and responsible use of AI The emerging trends and the skills HR professionals need to stay ahead in the digital age   Support from this podcast comes from Worklytics, a people-centric analytics solution that combines passive listening with Organisational Network Analysis (ONA) to help you understand how work is getting done.   Curious to see how it works?  Worklytics is offering a free Collaboration Analysis to the first 10 qualified companies who express interest by clicking on the following link: www.worklytics.co/DigitalHRLeaders 
  • 185. Actionable People Analytics Strategies to Influence Senior Leadership (an Interview with Louise Millar and Olivia Edwards)

    36:33
    How can people analytics enhance the strategic influence of HR?  In today’s episode of the Digital HR Leaders podcast, we will be exploring that exact question, through the lens of start-up financial services organisation, Chetwood Financial.   Having only been on their people analytics journey for a year now, Louise Millar, People Director, and Olivia Edwards, Colleague Engagement Lead, have seen a remarkable shift in the perception of HR by the overall business.   From reshaping company culture to gaining buy-in from senior leadership, Louise and Olivia offer invaluable insights into how people analytics is reshaping the future of HR. As such, listening to this episode, you can expect to learn:  How Chetwood Financial initiated and embraced their people analytics journey Tangible examples of how data-driven insights have revolutionised HR strategies and reshaped organisational dynamics The role of people analytics in reshaping company culture and fostering employee engagement Strategies employed by Louise and Olivia for gaining buy-in from senior leadership and reshaping organisational values The transformative impact of people analytics on the future of HR and organisational success  Support from this podcast comes from global platform leader for employee experience, Culture Amp. Learn more about how Culture Amp can help you create a better world of work at http://cultureamp.com 
  • 184. What is Evidence Based HR and Why is it Important? (An Interview With Rob Briner)

    38:21
    As HR is increasingly becoming a strategic partner in driving organisational success, the call for evidence-based practice (EBP) in HR is louder than ever.   But what exactly does it mean to adopt an evidence-based approach? How can it transform how we attract, develop, and retain talent? And how is it different from people analytics?  In this episode of the Digital HR Leaders podcast, Rob Briner, Professor of Organisational Psychology at Queen Mary University of London and Associate Director of Research at the Corporate Research Forum, underscores the simple yet profound impact of integrating data, scientific research, stakeholder insights and professional expertise to improve HR effectiveness.  Throughout the conversation, David and Rob explore:  The principles of evidence-based practice and its critical role in contemporary HR strategy Practical case studies demonstrating the application of evidence-based HR and guidelines for its implementation within organisational structures  What the differences are between evidence-based HR and people analytics  How these two approaches complement each other to enhance the HR function Recommendations on when HR should lean towards people analytics versus evidence-based HR practices to make informed decisions A debate on whether all HR practices should be evidence-based Expert recommendations for Chief Human Resources Officers (CHROs) and HR leaders on incorporating EBP into organisational frameworks  Essential skills and competencies HR professionals that are vital for mastering evidence-based HR   This episode is a must-listen for HR professionals eager to build a data-driven HR function and elevate their strategic value and effectiveness through evidence-based practice, a testament to the power of integrating science with the art of human resource management.  Support from this podcast comes from global platform leader for employee experience, Culture Amp. Learn more about how Culture Amp can help you create a better world of work at http://cultureamp.com  Additional Resources: Evidence-Based HR: A New Paradigm 
  • 183. How to Prove the ROI of a Positive Company Culture (an Interview with Didier Elzinga)

    45:33
    In an era where the financial justification for HR initiatives is scrutinised more than ever, proving the ROI of culture and employee engagement initiatives is a critical challenge that many HR leaders are facing. However, demonstrating the financial impact of these initiatives is essential if we are to achieve board buy-in and ensure the sustainability of organisational culture in times of change and economic uncertainty.  This pressing issue is at the heart of this episode of the Digital HR Leaders podcast, where host David Green is joined by Didier Elzinga, CEO of Culture Amp. Together, they will be discussing:  The pivotal role of a thriving culture in driving business growth The challenges businesses face in cultivating and maintaining a strong company culture, alongside practical strategies to address these challenges Key findings from CultureAmp’s research (link below) on the impact of organisational changes, such as layoffs, on employee engagement, and the lessons learned about engagement recovery times The remarkable resilience of employee engagement in regions like the UK and Germany Effective approaches for HR leaders to demonstrate the financial impact of culture and engagement initiatives to the C-suite Guidance for HR professionals on measuring the ROI of their culture and engagement efforts  This episode is an essential listen for HR leaders, chief people officers, and people analytics leaders looking to navigate the complexities of fostering a positive workplace culture in today’s economic climate. It offers not just insights and data but real-world advice on aligning culture and engagement initiatives with financial success. Support from this podcast comes from global platform leader for employee experience, Culture Amp. Learn more about how Culture Amp can help you create a better world of work at http://cultureamp.com  Link to CultureAmp’s ground-breaking research with Forrester:  https://tei.forrester.com/go/cultureamp/analyticsplatform/ 
  • 182. How to Embrace Long-Term Thinking in HR Leadership (an Interview with Dorie Clark)

    35:54
    Do you struggle to be proactive with your long-term goals? Are you constantly putting out fires, with no time to strategise for the long game?   In this episode of the Digital HR Leaders podcast, host David Green sits down with Dorie Clark, a distinguished professor at Columbia Business School, successful entrepreneur and author of the influential book, "The Long Game: How to Be a Long-Term Thinker in a Short-Term World."  Together, they discuss the three-time celebrated Top 50 Business Thinker in the World’s invaluable insights into the essence of strategic patience and long-term thinking in today's short-term oriented world. Highlights from the conversation include:  Actionable advice on how HR leaders can carve out time from their busy schedules to focus on long-term goals The importance of prioritising and the strategic value of turning down opportunities to ensure focus on the most critical projects Insights on aligning objectives with business strategy while remaining flexible to adapt to unforeseen changes How embracing failure can drive innovation and creativity Understanding when to hold steady with your strategies and when to pivot  This episode is an essential listen for anyone in the HR field looking to break free from the cycle of reactivity and take a more strategic, long-term approach to their work and leadership.  Support from this podcast comes from global platform leader for employee experience, Culture Amp. Learn more about how Culture Amp can help you create a better world of work at http://cultureamp.com