Podcast guest appearances. Richard Blank Costa Rica's Call Center

Procrastinator's Pitstop: Your Place to Refuel for Motivation and Productivity. Join us as we explore actionable strategies, inspiring stories, and expert insights to help you overcome procrastination and power through your to-do list. Let's turn every pitstop into progress!In this engaging conversation, Richard Blank, CEO of Costa Rica's Call Center, shares his insights on procrastination, personal growth, and the importance of communication. He discusses his journey from Northeast Philadelphia to Costa Rica, the challenges he faced in adapting to a new culture, and how he inspires his team to grow. Richard emphasizes the significance of creating a positive work environment and the art of effective communication, all while sharing his passion for restoring pinball machines.Take Aways -Procrastination is a self-reflection of missed opportunities.-Commitment to oneself is key to overcoming procrastination.-Cultural adaptation requires patience and respect.-Staying healthy is essential for productivity.-Teaching others can be a rewarding experience.-Creating a fun work environment reduces attrition.-Effective communication is an art that can be mastered.-Personal connections enhance professional relationships.-Passion projects, like pinball machines, bring joy and fulfillment.-Empathy in leadership fosters loyalty and growth.https://youtu.be/TEWjig764Oghttps://youtu.be/jmcE4y5QK1gRichard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQProcrastinators Pitstop, Chris Abdey, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending

Welcome to another exciting episode of the "Pivoting to Web3 Podcast." I'm your host, Donna Mitchell, and today, we have a very special guest who's a pioneer in the call center industry, Richard Blank. At just 27, Richard moved from Philadelphia to Costa Rica and eventually founded Costa Rica's Call Center in 2008, which has now grown to a 150-seat operation. Richard's focus on empathy in technology makes him a unique voice in the sector.Unscripted conversations sharing unique experiences, extraordinary innovations, upending accomplishments, and downhill spirals. WEB3 ecosystem, including Blockchain, Cryptocurrencies: technologies, strategic applications, and tomorrow's emerging trends are here today. Podcasts will include these topics and discuss key joint ventures that impact social change, ownership, transfers of value, supply chain management, system efficiencies, and community development—increasing understanding and improving strategic plans for entrepreneurs, corporate brands, and nonprofits. Exposure, knowledge, opportunities, and limitations are discussed and supported while pivoting to WEB3 technologies.In this episode, Richard will share his journey from studying Spanish at the University of Arizona to establishing a booming call center business in Central America. We'll delve into his thoughts on ethical campaigns, the importance of non-aggressive but assertive scripts, and the benefits of using offshore call centers for cost-effectiveness and scalability. Richard also talks about the integration of AI in call centers, stressing that while AI can increase efficiency, it cannot replace human empathy.Moreover, Richard discusses the challenges of managing call centers, especially in the wake of the Covid-19 pandemic, and how he balances remote work with in-office setups. He emphasizes the significance of onboarding and training agents, maintaining professionalism, and choosing the right clients to work with. Richard's insights into quality assurance, employee motivation, and client selection are invaluable for anyone interested in the call center industry or considering a pivot to Web3 technologies.https://youtu.be/dzK9R6v7ymshttps://youtu.be/gFUr6IMPUdwRichard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQPivoting to Web3 Podcast, Donna Mitchell, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending

Welcome to 'The Overcoming Adversity Podcast', where we explore the stories of people who have faced and overcome unimaginable challenges. From overcoming physical limitations, to overcoming financial struggles, to overcoming emotional obstacles, we delve into the minds of those who have faced adversity and come out on top. Join us as we discover the strategies and mindset that helped them to succeed. This podcast is for anyone who has faced or is currently facing adversity and is looking for inspiration and guidance on how to overcome it. So tune in and be ready to be empowered and inspired.EP 57: Fortune Favors The Brave. In this episode of The Overcoming Adversity Show, Richard and Michael talk about some misconceptions about telemarketing and call centers, how COVID impacted his business, and the challenges he faced in providing amazing services to his business clients during those times.Michael AllisonMichael W. Allison is a highly sought-after keynote speaker, TEDx speaker, best-selling author, expert leadership trainer, and award-winning INC 5000 entrepreneur. As a U.S. Marine Purple Heart Veteran, Michael’s mission is to empower leaders, teams, and organizations to embrace adversity, break through limitations, and lead with resilience in a rapidly changing world.https://youtu.be/B5DfY4BU6owhttps://youtu.be/1uqWNvb6f4Yhttps://youtu.be/xjx0eD_7JJcRichard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQMichael Allison,The Overcoming Adversity Podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending

Dr Brian King is a traveling comedian, author, and public speaker. This is his podcast.Started in 2012 as a radio segment in San Francisco, Dr Brian King spends a lot of time on the road, meeting interesting people and occasionally interviewing them. In recent years, his partner, tango dancer and model Sarah Bollinger, often serve as his co-host. Dr. Brian King. Cowboy Rock Star Scientist. Just your typical psychologist turned comedian turned family man turned YouTuber! 27 years ago, Richard Blank left Philadelphia on a journey that brought him to Costa Rica where he now owns a successful business and the largest collection of pinball machines in the country. It's a great story, and a terrific podcast that I know you will enjoy. Dr. Brian King trained as a neuroscientist and psychologist and for the past decade has traveled the world as a comedian and public speaker. By day he conducts seminars, presented nationwide and attended by thousands of people each year, on positive psychology, the health benefits of humor, and stress management. By night he practices what he teaches in comedy clubs. Dr. Brian began performing stand-up comedy in the San Francisco Bay Area in 2009, and has performed hundreds of shows around the world. He has a bachelor's degree from the University of Texas, a master's degree from the University of New Orleans, and a Ph.D. from Bowling Green State University, and is the author of The Art of Taking It Easy and The Laughing Cure. Dr. Brian hails from New York City and today spends his life on the road, traveling regularly with his partner, Sarah, and their young daughter.https://youtu.be/qKkdxqm6uochttps://youtu.be/yGy7ZiCgoBshttps://youtu.be/WnSLocoYLdQhttps://youtu.be/5PEKwPK9wf4Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQOn the road with Dr. Brian King , Dr. Brian King, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending

Episode 25: Dialing SuccessJoin us for Episode 25 of the No Excuse Pro Podcast, where host Kevin Brierton sits down with Richard Blank, CEO of Costa Rica’s Call Center. In this episode, Richard dives deep into his telemarketing expertise, sharing insights from over two decades of leadership in the call center industry. Richard’s journey began when he moved to Costa Rica to train over 500 employees for one of the country's largest call centers. Now, he’s a recognized leader, known for his motivational speaking and skillful training in telemarketing.Learn how Richard built Costa Rica’s Call Center into a powerhouse by focusing on motivational leadership, personalized training sessions, and his deep understanding of communication and customer service. This episode is packed with actionable strategies for anyone in sales, customer service, or leadership roles.In a world brimming with potential yet riddled with excuses, the No Excuse Pro Podcast stands as a beacon of actionable insight. Hosted by Kevin Brierton – a voice of clarity in the cacophony of 'could haves' and 'should haves' – this podcast is your weekly ticket to breaking the chains of procrastination and inaction.https://youtu.be/3yoXzYlDQvMhttps://youtu.be/JXZLgv0sQ2MThe Future of Call Centers: AI and Human TouchIn 10 years from now, 99% of us could be replaced. Think about an automatic telling machine for your cash. You don't need to go in the banks anymore. If AI keeps assisting people, moving them along, gathering the information and converting those calls, it's gonna work. Like IVR is integrated voice response you put in your things on the phone. But I tell you what, there'll always be a certain market that presses zero, that's willing to speak to the person at the ticketing counter, paying extra 20 bucks just to make sure it's done. Maybe we're concierge, first class, or just rare. But yeah, it will be adjusting my industry accordingly. And is that a good thing? I think it's a fantastic thing for the consumer. But I don't want people today to fully focus on nonverbal communication. I think the texting and emails and chatting, there's a miscommunication, misinterpretation. If you have the certain skills to be able to speak with somebody, you'll have a much more solid relationship, more memorable. You can transfer that electromagnetic energy. And you'll find your job much more fulfilling. But Kevin, my man, I can't thank you enough. I had the best time today on your podcast.The Hero's Journey: Leaving the Castle and Slaying the DragonRichard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQKevin Brierton, No Excuse Pro Podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending

Where we talk about life, because it happens to everyone. Also great guest and indie artist Q & A sessions along with positive vibes.Nathaniel Noble Jr started this podcast to talk with everyday people about their life's journey and to connect hearts and souls of the common man.May you enjoy.https://youtu.be/6I5IuQzcYcMRichard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQNathaniel Noble Jr, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trendingRichard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.https://costaricascallcenter.com/en/outbound-bpo-campaigns/#NathanielNobleJr #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest

The Best interviews on Money Health Family and Wealth In this episode, Richard Blank shares his journey to Costa Rica and the development of his call center business. He discusses the significance of delegation, internal growth, and the balance between people, clients, and technology. Richard emphasizes ROI, training, and authentic interactions, offering insights on maintaining productivity and long-term client relationships.Delegating tasks and fostering internal growth are essential for gaining respect and building a cohesive team.Authentic communication and respectful treatment of all team members, including gatekeepers, can significantly enhance client relationships and business success.Employing strategic vocabulary and soft skills in call center interactions can lead to higher conversion rates and long-term client retention.(0:00) Introduction of Richard Blank(0:32) Richard Blank's background and journey to Costa Rica(2:12) Building the business and team at Costa Rica's call center(6:04) Importance of delegation and internal growth(7:09) People, clients, and technology in business(10:37) The importance of return on investment in call centers(12:12) The role of training in the organization(15:00) Company name spike and buffer boomerang techniques(20:00) Authentic interactions and the value of gatekeepers(25:00) Maintaining productivity and long-term client relationshipshttps://youtu.be/9i-gZfaZ3HYhttps://youtu.be/R35k1hBthk4Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQPerseverance and Dignity in Challenging WorkThank you, Steve. You're all over the place. You didn't give me a specific industry. I don't know how long this cat's been doing this. Who trained them? What sort of onboarding? You're generalizing, making it seem like telemarketing is bad. Okay. Oh, I'm not. No, I'm not generating at all. But no, seriously, let's do the zero conversion ratios every day. Okay. That's why, as I always said as a telemarketer, how can I use them? What am I going to get out of this crappy-ass job that is paying me per hour and I can't get a single freaking commission because the list is bad or the product is bad, the price is bad, everything's bad. Okay. Well, as I said before, this is the romantic death that you have. I can't guarantee the 95 rest of the call. That's up to Billy and his stuff. But at least that 5% with Steve and myself, Prior to the introduction of that company, I'm an ace. What does that mean? I got to pass the pitch. What does that mean? It's a positive reinforcement that wherever I plug Richard or Steve, we are going to be successful. It just so happens that we are not in the right environment at the right time. It's a little bit, but we've overgrown that cage. And so two things, three things should happen if you're signing your name to something, you give it the best that you got. The Money Mindset Mentoring Podcast, Steve Hamoen, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending

Bruce Hurwitz Presents: MEET THE EXPERTS is a service of Hurwitz Strategic Staffing, Ltd. We hope you will consider us for all your staffing, career counseling and speech writing needs. You can find us on the web at www.hsstaffing.com. About our interview she says viewers will learn: Taking a chance, advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.MEET THE EXPERTS is sponsored by P&K CPAs, LLC is a full-service accounting firm with over forty years of experience. Based in Parsippany, New Jersey, their menu of services includes consulting, internal audit, tax preparation and litigation support, employee benefit plan audits, and other professional advisory services. They work with start-ups, small- and mid-market companies, not-for-profit organizations, and closely held and family businesses, across many industries, as well as high net-worth individuals. https://youtu.be/SwKA8JF1ZOohttps://youtu.be/WVpQGgv_f24https://youtu.be/JDQL3TDs5Y4https://youtu.be/BpJD3W3CtIAhttps://youtu.be/15d1SHMwfdQUnderstanding Gamification and Its BenefitsA lot of people incorporate that into their company culture. It's gaming through work, through play, through bonding. Now, I never thought that spending your free time doing company exercises was the correct thing. That's your own time. I was never really into going out having beers with the boss afterwards. I'm not a drinker, but I believe that during office hours, during break time or during certain sessions, this is a happy medium. It gives somebody a chance to let off steam, recharge batteries, try the machines that you and I grew up with that virtually today don't even compare to on the Internet. Elton John had it perfectly when he's talking about a pinball wizard, really filling this machine as you were mentioning earlier. Remember not to tilt the machine. People fall in love in my game room by the Pac-Man machine. I've had individuals really compose themselves before sparring out of control to quit or just to have a bad day. And for me, I have this space and one man's trash is another man's treasure.Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQBruce Hurwitz, MEET THE EXPERTS, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending

In this episode of the Max Yao Leadership Podcast, ‪@RichardBlank‬ , CEO of Costa Rica's Call Center, reveals the secrets behind creating a thriving workplace culture and mastering communication in the call center industry.Why You Should Watch:Whether you're a business leader, aspiring entrepreneur, or someone looking to elevate your communication skills, Richard shares a wealth of insights on leadership, personal growth, and building authentic connections.Key Highlights:From Dreams to Success: Richard's journey from Philadelphia to Costa Rica and his rise as a call center CEO.The Power of Communication: Master techniques for difficult conversations, cold calls, and building trust.Leadership Strategies: Learn how to lead with empathy, inspire teams, and develop future leaders.Community Building: Discover how Richard creates a workplace culture that prioritizes employee happiness and retention.Insights on Resilience: Tips on handling rejection, staying motivated, and achieving long-term success in challenging industries.Maxime Yao (Max) is the Founder of the Self-Empowerment Leadership Institute, an education business dedicated to helping corporate executives and entrepreneurs across the world develop their leadership skills and grow their career and business. https://youtu.be/ywgfuWmJtEwhttps://youtu.be/OHADgPq7eJILife-Changing Decisions and the Courage to Follow ThroughAnd one of the final questions I'll have for you is, you know, we've spent the last hour together, asked a few questions. What is one question that you wish I'd asked you? And how would you have answered? I guess... what is the moment in your life that everything changed? And for me is when I sat down with my parents at 18 years old and I convinced them that I was following in my great-grandparents footsteps. He came from Eastern Europe at the turn of the 20th, learned English, made our money during the depression. It's in my blood. Skipped a couple of generations, but I'm going south. And Allow me to live a poet's life. Allow me to have a true life. And at 18 years old, making that sort of long play decision, it's kind of crazy. It's kind of risky. It's madness. But looking back at it now, I couldn't be more proud of myself for standing strong and tall and following through on a commitment that I gave myself back in 1991 to continue this and not stop.Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQMax Yao Leadership Podcast, Max Yao, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending