Podcast guest appearances. Richard Blank Costa Rica's Call Center

A podcast show about entrepreneurship, motivation, leadership, experiences, life lessons and more. For audiences who love self improvement, authentic conversations and more!ACMG DigitalA Digital Media Company for Entrepreneurs. Connecting with Entrepreneurs Globally. “ A Digital Global Platform”July 1, 2024 • 75 minsSuccessful CEO of Costa Rica’s Call Center chats about his story and how he was able to learn the many ways to delight and connect with your customers. He shares more about what it takes to be an entrepreneur and the skills you have to acquire!Monday Mindset: Entrepreneurs this one is for you How are your sales calls with your clients? Do you connect with a potential client on a human level? Or do you have a process? Well I had the honor to interview Richard Blank CEO of Costa Rica’s Call Center A state of the art BPO telemarketing outsource companyMany times we forget to really listen to what our clients are needing from us, or we disregard our values as a business once the company grows, but in the end, our clients and customers should always receive the best version of the team in any situation. https://youtu.be/qf3cUzsCBZsRichard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.

Our Mission. Business Essential Skills Education. Dedicated to empowering our clients with the skills, knowledge, and support they need to succeed in the global business worldADRIENNE BARKER SPEAKS, No Prep Needed is recorded in Daytona Beach, Florida, with superstar guests from all over the world.Adrienne offers a candid conversation with zero prep.  We go live, and each conversation features an honest talk with real professionals.  The entire show is REAL!  We shine together, cry together, and offer the viewer conversations to help fuel your professional and personal life's success.  Effective Communication Strategies for Business Success w/ Richard Blankhttps://youtu.be/HFjBxDm5PKQhttps://youtu.be/t5g0XeWzitghttps://youtu.be/Kb_XiNxQNDEhttps://youtu.be/b18p4Cx0OUEhttps://youtu.be/lwl7e7-Vu7Yhttps://youtu.be/1zGpADZMLSEhttps://youtu.be/Dyf9B3UaEHwhttps://youtu.be/Kb9v6dIWJs8https://youtu.be/0pSneFpZJCEHave you ever wondered what it takes to master the art of communication in the call center industry? Summary:In a captivating podcast episode, host Adrienne Barker sits down with Richard Blank, the CEO of Costa Rica's Call Center, to delve into the secrets of effective communication within the bustling world of call centers. Richard imparts his wisdom on creating personalized experiences, navigating cultural differences, and leaving a lasting impression on clients. Mr. Blank provides strategic advice on tailoring communication to resonate with diverse North American audiences and underscores the importance of thorough research before reaching out to potential clients. Furthermore, Richard tackles the issue of monotonous language in call centers, offering innovative solutions to foster dynamic and engaging interactions among team members. Key Takeaways:Personalized interactions are crucial for success in the call center industry. Understanding cultural nuances can lead to more effective communication. Making a memorable first impression is key to building lasting relationships. Adapting communication styles for different regions can improve client engagement. Conducting due diligence is essential before contacting prospects. Overcoming the challenge of repetitive language can invigorate workplace communication. Richard's insights have a significant impact on improving business interactions. 

Zennurgy is the inspirational tool box providing resources for building a better life. Motivational, practical fuel for the spirit, mind and body to help listeners deal with real life issues. This podcast is based on the idea that small changes over time equal big results. We all have the URGE for more peace (ZEN) and fulfillment in life. Tune in for motivating, uplifting, sometimes hard hitting, comedic, melodic but always real and relatable conversations and interviews with guests from all walks of life.Navigating CONFLICTS in Communication- Episode 94One of my favorite quotes is, "We have two ears and one mouth for a reason, to listen twice as much as we speak." This quote hints at a powerful truth. Communication is a give and take, a reciprocation, an openness to learn and think and process another's ideas. But sadly, that respectful spirit is missing from many people's lives, and not enough people make effective communication a priority. Join Richard Blank and I as we discuss this important success principle.https://youtu.be/q_c6E2RAFzAhttps://youtu.be/AgiaJHPvdOMhttps://youtu.be/jcfI5k4GOfEhttps://youtu.be/eZ3Xnqh4P1ghttps://youtu.be/gnBXjGC_GNchttps://youtu.be/Upjg0__X0aI1. What does communication mean to you? What makes it effective?2. Conversely what causes conflicts or hinders communication? What made you focus on communication in your career?3. How do you deal with conflicts in communication? How do you keep your cool in the midst of conflict?5. Are role models, accountability partners or mentors a part of your pursuit of improving communication?6. Why a call center?7. services8. BackgroundPeace and blessings.Marlena "Zen Ase" Johns is an artistic entrepreneur, best-selling author, podcaster, and performer who helps people find their voice and purpose: Zen Ase taught high school for 26 years, winning Teacher of the Year twice. She began writing poetry and prose in elementary school, but her family didn't support her career. After a divorce in 2014, she reclaimed her writing passion and began performing, podcasting, and publishing. She focuses on self-development, self-love, and self-empowerment. Her poetry and prose have been published in over a dozen anthologies and magazines, and she has written four books, three of which have been Amazon best sellers. She also hosts workshops, and has organized over 60 live music, comedy, and poetry shows. Her creative journey is to use art to make sense of the world and alchemize it. She believes that undesirable things, or lead, contain the building blocks for gold, or desirable things.Authenticity and Individuality

Welcome to Your 12|30 podcast. We all have a story to tell. Tell yours in 12 questions, 30 minutes. Hosted by Mike Solitro of AccomplishedRE.https://youtu.be/ozpjkK95xxIhttps://youtu.be/Dwg44crvhZQhttps://youtu.be/-LW8zYm5GhUhttps://youtu.be/f28G1kjIWEchttps://youtu.be/arR80qg2xLQhttps://youtu.be/1wTHhcLB91ohttps://youtu.be/9jukOsmJNqshttps://youtu.be/eTIOaO96u2Ihttps://youtu.be/qC-9RR3SrB0Mike Solitro is the Director of AccomplishedRE, a real estate attorney, broker, and hosts the Your 12|30 podcast.Mike graduated from Syracuse University and Suffolk University Law School. He was named a Cape & Plymouth Business Media 40-under-40, and is an alum of both theCape Cod's Entrepreneurship for All and Leadership Cape Cod programs. Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.  Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.Breaking Free and Embracing New OpportunitiesMike, if you can get past your parents' guilt, you can live anywhere in the world as well. So I decided to take the chance and stay. And while I was there, I worked at my friend's center for four years and not at sea level, but I got to see the inside and out of a call center industry. And then in my mid-30s, I threw my hat in the ring and next thing you know, started my own center. Creating Company Culture and Making Decisions

Success is about moments...When it worked podcast shares the experts who over came the odds to forge success on their own terms. Listen as Julian Leahy shares with us the key moments that changed everything for them.Cost Savings Of Using Offshore TelemarketersWe are considered near shore because of our distance to the United States the agents that we have here are bilingual spanish and english which in the United States spanish could be the most spoken language in the next 10 years and also in regards to our cost savings you can get a turnkey agent here for salary benefits, hr telecom and overhead for the same price you would be paying an hourly agent in the United States.https://youtu.be/s5O_Zr6tElIIt's Different When Telesales Agents Really Enjoy The JobMost of the agents in the States believe that call center and telemarketing jobs are transitional or they look down on it. I don't know why because many people earn a living making and receiving calls.In Costa Rica they find a second language stimulating and so they're constantly looking to increase their english skills and thus their marketability.So by making these calls in the United States they really find it fascinating and so what we try to do is to cultivate and grow their second language skills by expanding their vocabulary by explaining certain genres that we have.Incorporating Soft Sales SkillsWe are also serious about incorporating certain soft skills that some people claim that we've lost today because most people are chatting or sending emails.I prefer to speak with somebody. I think there's a much better chance to retain that client to get a referral, possibly an upsell and even worst case scenario if someone is not doing business with you. Maybe through an exit interview they can tell you ways in which you could improve or what your competition did in order to earn their business.Positive EscalationThe best thing about making an outbound call to a business is a positive escalation let's just say hypothetically I'm trying to get in touch with you but there's an individual that will be answering and filtering this call prior to transfer what I like to do is to find out the plethora of information about your company we could find about anniversaries or promotions or the company culture but this is the thing this individual that assisted me prior to transferring to you I will a let them know that they were amazing and I'm going to talk about them so when I do get transferred I'm going to let you know that you have the most amazing people at your organization.I'll do it verbally but then at the end of the call I will write you something as a follow-up and mention this individual as well in writing so the Richard circle comes where if I call your company back first they're going to know me they're going to thank me so much for talking about them to the boss and adding to my momentum they cannot wait to transfer the call to you and you're going to see the relationship I have with your company prior to any sort of contracts so I think you might take our good faith and our intentions much more into consideration compared to somebody just trying to angle their way in there for a sale with you.1. Interpersonal Communication Conflict Management Strategy2. Phonetic Micro Expression reading for mastering verbal tell signs.3. The Famous Buffer-Boomerang Technique

What The Shit Podcast is a mancave podcast for the people where we talk to dope people and their life and what they have going on. We also talk and real life and have fun talk and documenting life in our own way. Real Raw and unfiltered. Safe Space Real Talk for Real People. Anybody can these jokes. Hosted By Darius DC ChambersA Podcast/Talk Show recorded live on Facebook, YouTube and Twitch talking about a wide range of topics and opinions from different points of views. A Man Cave podcast for everyone to enjoy and relate to. Real Talk for Real People. Anybody can these jokes. We have guests who showcase their work.Welcome to What The Shit Podcast! Hosted by Darius DC Chambers, this podcast is your go-to destination for real talk and laughter. We dive into a wide range of topics, offering diverse opinions and perspectives. Whether you’re looking for insightful discussions or just a good laugh, we’ve got you covered.https://youtu.be/YHbr5TQ6aYshttps://youtu.be/Lp6GerpDtLghttps://youtu.be/ihIWmMTgXR4Topics we discuss include:Pop Culture Debates: From Beyoncé vs. Rihanna to Drake vs. Kendrick, we explore the biggest rivalries and trends in music and entertainment.Parenting Tips: Navigating the challenges of co-parenting, effective discipline strategies, and celebrating fatherhood, especially within the Black community.Mental Health: Conversations about mental wellness, breaking stereotypes, and providing support for fathers.Sports: In-depth analysis of iconic sports rivalries and achievements in women’s basketball.Guest Interviews: Featuring creators, influencers, and experts who share their journeys and insights.Join us for a mix of humor, heartfelt stories, and thought-provoking discussions. Follow us on social media and be part of the conversation. Real talk for real people. Tune in and enjoy the ride! Darius DC ChambersHost of What the Shit Podcast a live show every Wednesday at 8pm est on Facebook page What The Stuff Podcast and YouTube WTS Podcast and Twitch wtspodcast and Twitter. Open for collaboration and networking. I do all my own editing, producing and promoting and booking of guest. What The Shit is a 90-120 mins podcast/show that pulls no punches and are honest. From Sports to movies to music and everything in between. We talk to guest and let them tell their story and talk to the people. It’s a live podcast that runs like a radio/talk show. It’s fun for all with plenty of laughs and insight along the way. With original segments like “Get it off your chest” which is out rant segment and “Parting Shots” is the last word and thoughts for the cast and guests.Being True to Yourself: A Personal TriumphAnd the fact that I had done something like this, it might seem selfish or egocentric. But how could it be egocentric, gentlemen, if I'm feeding over 100 families a month and giving them their job security? The fact that I fell in love and married someone in Costa Rica and built a business with her, learned a second language, followed my dreams. Just because I'm a dreamer and I'm a Renaissance man, it doesn't mean that I'm different. It's just I'm once again being exceptionally true to myself. And so I can look at myself in the mirror at the end of the day and raise my head up high, give myself five and say, good job, Richie. You did it again.

What makes you happy? Is it a warm cup of coffee in the morning? A good book on a rainy day, or simply spending time with your loved ones? Happiness means many different things to many different people. And on our podcast, what makes you happy? We explore these little things that bring joy to people's lives.In just five minutes, we have heart to heart conversations with people from all over the world, learning about their passions, daily routine. And their hobbies. We discover how they incorporate these little things that make them happy into their daily lives. So if you wanna add a little bit of extra happiness into your life, tune into what makes you happy Podcast and share it with a friend who could use a smile.What Makes You Happy? Do you know the answer to that question?With 1440 minutes in the day, it's easy to spend time thinking about everything but your happiness. So why not take 5 minutes to remind yourself of all the happiness you have, when you hear me, Jake Pearson, ask the question to people all over the world? What Makes You Happy? A collection of short stories & interviews to help you cultivate happiness. Hosted by Jake Pearson. Access the collection to be happier!Fortune Favors the BraveIt's very easy. Fortune favors the brave. We've all read the stories. You need to leave a castle to slay a dragon. And if you get that dragon, then you can save a princess and eventually you become a prince. It's the sort of circle that you have to have there. If you're sitting back and waiting for these things to arrive at your doorstep, it may. But most of the time, no. You need to have some sort of incentive. You don't need to step on people's backs to get somewhere, but you need to have some sort of initiative. You can be bold and have some grit, especially in Australia. I love hearing those stories. You guys are very strong out there. You're very strong-witted and you're survivalists. And I believe that you make the life that you want. If it's brick by brick, then it may take a while. If things happen a little bit faster, then so be it. But in your mind, you must prepare yourself for forced marches. Whereas a dreamer, Jake, you might have to walk alone. You might have to be the only one that believes in your dream. And maybe it's almost like the philosophy of the candle in the darkness. Focus on the light. Don't focus on the spooky stuff that's around you because if you keep thinking about that, you'll get wrapped up in some sort of spider's web and then you won't be able to get out. Then it becomes too late. I think the best thing that somebody should do is their due diligence. Take deep breaths and meditate and ponder. And then you might be able to put your best part.https://youtu.be/WWadeNV-3mg

It's time to say Thank God it's Monday instead of Thank God it's Friday ! Welcome to a better lifestyle, where we empower you to be authentic in your professional journey and equip you with the essential tools to achieve greater success in both your life and career. Each episode brings actionable insights, inspiring stories and expert advice to help you embrace your true self & unlock your full potential. We cover a wide range of topics, including business, entrepreneurship, real estate & more, offering you the mindset, strategies and skills you need to thrive personally and professionally.https://youtu.be/KYwlYSiXvWMRichard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.  Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.

I have a buffer boomerang technique where if somebody asks you a question, sometimes their tone could be negative. So what I would like to do is buffer your tone and make it positive. So I'd say, Casey, that's an excellent question. My name is Richard Blank. Reinforce it with the question, repeated what you said to show active listening, and then sent it back to you in a positive way. There's positive, there's buffer boomerangs throughout an entire phone call when someone asks you a question and makes a statement. So then let's say that your assistant's name is Susan. And I answer her question and she likes me and she's willing to transfer the call to you. Prior to that transfer to call Casey at your consulting group, I'm going to let them know that how amazing that they are when I speak with you. So I'm going to be giving a gift and moving with some momentum. https://youtu.be/nJyrY8dD91Ahttps://youtu.be/VRbCVWZKILwhttps://youtu.be/nJyrY8dD91Ahttps://youtu.be/O8O-r3Y3SF8https://youtu.be/H0gnT5P4JK4https://youtu.be/GAKngbhRvtEhttps://youtu.be/kbqnHBQRUeE