Podcast guest appearances. Richard Blank Costa Rica's Call Center

Welcome to the Driven: Unscripted Success Podcast, the go-to show for high-performing business owners, executives, and professionals who aspire to elevate their personal, professional, and financial lives. Hosted by Michael Mannino Sr. and Nareman Hamdan, each episode dives deep into the inspiring stories and invaluable insights of top industryWelcome to the Driven: Unscripted Success Podcast, the go-to show for high-performing business owners, executives, and professionals who aspire to elevate their personal, professional, and financial lives. Hosted by Michael Mannino Sr. and Nareman Hamdan, each episode dives deep into the inspiring stories and invaluable insights of top industry leaders who have navigated the complex landscape of success with drive and determination.From leadership strategies and innovative business tactics to personal growth and financial acumen, our guests share their unscripted journeys to success, offering listeners practical advice and motivation to reach new heights.Join us on Driven: Unscripted Success Podcast, where we celebrate the relentless pursuit of excellence and empower you to achieve greatness in every facet of your life. Subscribe now and get ready to be inspired, challenged, and driven to succeed!In this episode of Driven: Unscripted Success, hosts Mike Mannino Sr. and Nareman Hamdan sit down with Richard Blank, CEO of Costa Rica’s Call Center. From Philadelphia roots to building a thriving business in Central America, Richard’s story is about resilience, authenticity, and the courage to take the “tortoise approach” in life and business.Richard shares why self-analysis is the key to self-awareness and how leaders can use reflection, empathy, and authenticity to build stronger teams. He opens up about:How studying Spanish shaped his career and led him to Costa RicaWhy hiring for attitude beats hiring for skillHow pinball machines and arcade games became a secret weapon for reducing turnoverThe importance of asking the right questions in interviews to uncover real characterHow self-analysis, empathy, and authenticity drive both personal and professional growthThis week’s guest is Richard Blank, CEO of Costa Rica’s Call Center. Richard’s story takes us from Philadelphia to Costa Rica, where he built a company grounded in resilience, empathy, and authenticity.In our conversation, he shares why self-analysis drives self-awareness, why he hires for attitude before skill, and how pinball machines and arcade games have become part of his unique workplace culture.It’s an inspiring episode you won’t want to miss!https://youtu.be/PVQNxb_aKIY?si=5ZH8CSntnKVPLW5ahttps://youtu.be/_rLoIKf2HnYhttps://youtu.be/UEqW7dg27IIhttps://youtu.be/jmI2XZjbLHAhttps://youtu.be/XbwpH9BkmS4https://youtu.be/oeFA3qVBp2chttps://youtu.be/XSGofcQw4X8https://youtu.be/DD519UQsseIhttps://youtu.be/E-mCpYWZrikhttps://youtu.be/OW1gW6o3erQhttps://youtube.com/shorts/RbWy2leJlvY

Welcome to Inside Marketing with MarketSurge — your front-row seat to the boldest business insights, marketing breakthroughs, and entrepreneurial real talk. Hosted by Reed Hansen, Chief Growth Officer at MarketSurge and a digital marketing veteran who's helped scale everything from scrappy startups to Fortune 500 giants, this podcast dives deep into what’s really moving the needle in today’s marketing world. Find us at Marketsurge.io Each week, we’ll break down the latest marketing and business news (minus the fluff), explore tech trends you actually need to know, and feature unfiltered conversations with the most interesting minds in entrepreneurship and marketing.Welcome to MarketSurge! Are you a small business owner, marketing professional, or entrepreneur looking to elevate your marketing game? You're in the right place. At MarketSurge, we simplify and demonstrate the value of marketing automation, making it accessible and actionable for businesses of all sizes.Stay Ahead in Marketing: Get the latest automation strategies tailored for small businesses and entrepreneurs.Step-by-Step Tutorials: Our practical, easy-to-follow guides and real use-cases help you implement automation strategies effortlessly.Community Insights: Join a thriving community of like-minded professionals sharing insights, tips, and success stories.Latest Tech Updates: Stay up-to-date with the newest advancements in marketing technology.Join us at MarketSurge and revolutionize the way you approach marketing. Subscribe now to never miss an updaIn this episode, we sit down with Richard Blank, founder and CEO of Costa Rica’s Call Center.From Northeast Philly to San José, Richard shares his journey of betting on himself, moving abroad, and building a thriving nearshore BPO from a one-seat operation to a company that now powers:Inbound customer supportLead generationAppointment settingSales training & coachingHe’s trained over 10,000 bilingual telemarketers, launched a telemarketing school, and even infused gamification into company culture with retro arcade pinball, jukeboxes, and air hockey. His story is one of grit, creativity, and a relentless belief in the art of communication.If you’ve ever wondered what it takes to scale a business without outside investment, how to build culture in unexpected industries, or how traditional call centers adapt in the era of AI — this episode is for you.What You’ll Learn in This Episode:Why Richard left Philadelphia at age 27 to pursue a short-term gig that turned into a 19-year business journey.How he grew Costa Rica’s Call Center without outside investors, staying lean and resourceful.The unique coaching and training methods he’s developed after analyzing 10,000+ calls.Why empathy, soft skills, and gamification are still critical in the call center industry.How human connection outperforms AI when it comes to building trust and saving clients.https://youtu.be/K76hk_ikwNAhttps://youtu.be/8H_yWh1hHFghttps://youtu.be/A9pe8y4lEf8https://marketsurge.transistor.fm/episodes/telemarketing-reinvented-richard-blank-s-journey-to-building-costa-rica-s-call-centerhttps://youtu.be/J7t9cZT4HSkhttps://youtu.be/bJ8Rw9J-2xshttps://youtu.be/1HonTCNW41ohttps://youtu.be/7cXkjRXISeEhttps://youtu.be/p3lWdy-3jwUhttps://youtu.be/GTjeL9y5lWIhttps://youtu.be/0wBmSX8uIDI

What Happens When You Ditch the American Dream for a Real One?Rosabel Unscripted PodcastWelcome to Rosabel Unscripted podcast where meaningful conversations unfold. Join Rosabel Zohfeld, nurse practitioner, writer, and mom, as she explores personal growth, health insights, literature, and impactful life stories. Featuring guests who share their unique perspectives, Rosabel dives into the unscripted moments that shape our lives. Tune in for inspiring, authentic, and educational discussions on the beauty and complexity of life.What does it really take to start over in a new country—and build a *business* from the ground up? In this episode of Rosabel Unscripted, host Rosabel Zohfeld sits down with Richard Blank, *CEO* of Costa Rica’s Call Center, to explore his incredible journey from Philadelphia to Costa Rica.Key Takeaways:• Why Richard left Philadelphia to chase purpose in Costa Rica• The power of being bilingual in global business• How courage and self-trust lead to authentic success• The difference between building for ego vs. building for values• Insights into creating a positive work culture• What it takes to reinvent your life—at any ageChapters / Timestamps:00:00 The Weight of Wisdom01:00 Richard’s journey from Philadelphia to Costa Rica and the challenges he faced05:30 The importance of being bilingual and how it opened doors for Richard12:45 Building a business aligned with personal values rather than societal expectations15:00 💬 “Life is all about starting and reinventing ourselves.”20:15 The role of courage and self-trust in personal and professional growth22:20 Human Connection in Healthcare25:12 Cultural Perspectives on Care25:45 💬 “If you think it’s plug and play and it’s easy like they show in Hollywood, you’re out of your mind.”27:54 The Call Center Experience30:00 Insights into Richard’s leadership style and the culture at Costa Rica’s Call Center30:41 Nostalgia and Childhood Memories33:31 The Evolution of Technology and Play39:45 Childhood Mischief and Apologies42:19 Growing Up in the 80s: A Nostalgic Reflection43:35 Teaching Children Appreciation for What They Have45:42 The Value of Imagination in Play48:32 Handmade Gifts vs. Store-Bought: The Personal Touch50:21 Exploring Human History and the Impact of Technology51:43 Personal Stories of Growth and Learning from Mistakes58:37 Childhood Adventures and Mischief01:00:56 Parenting Reflections and Generational Insights01:03:40 Community and Generosity01:05:34 Adopting a Child: A New Perspective01:06:46 Inspiration and Creativity01:14:21 Embracing Authenticity and Uniquenesshttps://youtu.be/zO7bPzXo9Sghttps://youtu.be/C9d0E09hhCshttps://youtu.be/Q8Oh9kv-0Skhttps://youtu.be/k0sV0b7UsHUhttps://youtu.be/9WBxUfoR7AIhttps://youtu.be/5xH3RVUUTyYhttps://youtu.be/gSj66gMGO8Ehttps://youtu.be/_YUvozqOeTQhttps://youtu.be/DNQJLFQ_k4Ihttps://youtu.be/TdxUGljMeKMhttps://youtu.be/sPus6T4ewRAhttps://youtu.be/qTSR4Buujdwhttps://youtu.be/b3mVS4ucH-8Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQRichard Blank produced a Rap Breakdancing video commercialhttps://youtu.be/GQvGZYcX71s?si=3I6N3p-LVxwTvnh2Rosabel Unscripted Podcast, Rosabel Zohfeld , Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,

Empowerment Extend is a dynamic podcast hosted by Carinder, dedicated to amplifying voices, exploring diverse perspectives, and fostering conversations that inspire personal growth and community impact. The podcast serves as a platform to discuss topics ranging from leadership, inclusion, and mental health to innovation and advocacy. Through engaging interviews with thought leaders, change-makers, and passionate individuals, Empowerment Extend aims to motivate listeners to embrace their potential, overcome challenges, and create meaningful change in their lives and the world around them.We’re so excited to introduce our new project: the Empowerment Extend Podcast, where we explore disability, inclusion, and empowerment for all. At Empowerment Extend, we believe that every voice deserves to be heard. Our mission is to break barriers, challenge stereotypes, and celebrate diversity in all its forms. Together, Carinder & Sarah bring real, honest conversations about what true inclusion really means — in workplaces, communities, and everyday life. We share inspiring stories, practical tips, and powerful insights to help us build a more inclusive world. Whether you’re a disability advocate, an ally, or simply passionate about creating a society where everyone can thrive, this podcast is for you.Join us as we explore the essential techniques for effective communication*. Discover how to express your ideas clearly, listen actively, and build meaningful connections. This episode is packed with *practical tips and insights to help you communicate with confidence and impact.Key Takeaways:The importance of active listeningStrategies for clear and concise expressionHow to build rapport and engage your audienceOvercoming common communication barriershttps://youtu.be/UAhEuk3Fxhghttps://youtube.com/shorts/CkmNb-D7FPshttps://youtube.com/shorts/z85LPtAqd6Uhttps://youtube.com/shorts/JZfa_Psu_0Yhttps://youtube.com/shorts/z_lBFR1y-_Qhttps://youtube.com/shorts/G1dK07FR580Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQEmpowerment Extend, Carinder Malhi, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,Carinder (carin) MalhiWent to College of Broadcasting AbeokutaStudied at Gaston College Audio/Video Tech and Sports Media TechSingapore From Staines, United Kingdom4+ years experienced Video editing Engineer highly skilled in Vido editing development, testing, documentationetc. across the complete developmentthe life cycle of a product. Adept at the end toend software design & developmentincluding requirement gathering,documentation, infrastructure setup,coding & unit & integration testing.Handles complex projectmanagement & coordination workvery efficiently to deliver results.

This episode of “What The Why?!? originally aired on the RVN Television Network which is now KnetStream. While these shows are currently available on KnetStream, we are happy to share these edited versions of meaningful conversations for additional reflection and impact."What The Why?!?" hosted by Barbara Anne Gardenhire-Mills. It's a show where she interviews various leaders about their "why" – their purpose and what drives them.In our fourth season, our show features conversations with a wide variety of leaders from all walks of life about why they do what they do and how they figured things out.The first three seasons of the show, known as "What The Why?!? with Barbara Anne," are also available on select platforms and KnetStream.com."https://youtu.be/20zcT3hxwQAhttps://youtu.be/lo6D9XlVlhchttps://youtu.be/89EQxbg-2tUhttps://youtu.be/mJ6w_29aBYMhttps://youtu.be/96aWnZhTALchttps://youtu.be/sCt_28qjrTg?si=gERP_m8RCZvhjndjWhat The Why, Barbara Anne, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,

Hosted by the trailblazing Rose Davidson, a mentor and strategist with an undeniable knack for spotlighting thought leaders, the podcast has become an essential resource for service-based entrepreneurs aiming to dominate their niche. With a prolific portfolio of over 500 expert interviews, the show offers invaluable insights into an array of disciplines be it marketing, technology, wellness, or leadership.What sets "Talking with the Experts" apart is its commitment to not just inform, but to empower. Each episode is a masterclass in itself, meticulously curated to provide actionable steps for achieving greatness in your professional life. Tune in to tap into a wellspring of knowledge, replete with strategies, tips, and real-world advice that can catapult your brand to the forefront of your industry.Richard Blank: Business Process OutsourcingMaster advanced telemarketing and customer service soft skills with Richard Blank. Learn techniques to enhance customer retention, drive sales, and foster business growth.At the Talking with the Experts Online Business Summit, Richard Blank, CEO of Costa Rica's Call Centre, will share his expertise in telemarketing and customer service soft skills. With years of experience leading a top-performing call centre, Richard has mastered the art of advanced communication techniques that drive customer retention, boost sales, and foster long-term business growth.In this insightful session, Richard will delve into the essential role of soft skills in customer interactions. Attendees will learn how to use rhetoric and emotional intelligence to build trust, handle objections, and create meaningful connections with customers. Richard will also share actionable tips for improving customer service delivery, ensuring every touchpoint leaves a lasting positive impression.With a focus on retention and growth, this presentation is perfect for business owners, sales teams, and customer support professionals looking to take their communication strategies to the next level. Richard will cover proven techniques for enhancing call centre performance, from tone and phrasing to understanding customer needs and expectations. His strategies can be applied across industries to improve engagement, build loyalty, and achieve measurable results.Through real-world examples and practical advice, Richard demonstrates how advanced telemarketing and customer service skills are essential for retaining customers and driving success in todays competitive market. Under his leadership, Costa Rica's Call Centre has become a shining example of excellence, thanks to its commitment to empowering employees and delivering outstanding customer experiences.https://youtu.be/l90PGPybifQhttps://youtu.be/tAxFuKeoeRwhttps://youtu.be/Wm7HwF1WRLYhttps://youtu.be/PdKo7W967eYhttps://youtu.be/-ZihsGctV5chttps://youtu.be/DZYEPpHBBHg?si=XFdn9fn7fqVJJiFShttps://youtu.be/56odkh_YZ3I

Not your typical call Center that you used to communication is the key respect is a virtue 18 and over any age demographic if you qualified you're hired simple mathematics play some vintage videos before your shift begins increase your sales metrics it all depends you want success you got to earn it nothing comes easy honesty and integrity quality over quantity Rich is the president Grace the first lady 17 years in a business longevity obviously read every script verbatim rules and guidelines located in San three blocks from the train line dress code normal conduct pivotal we stay motivated but mostly professional the best workers when we working in teams send in your resume now fulfill your dreams they might call you for an interview in a week or two Costa Rica's call center I got a call coming through"the reason for my call is that we specialize in mobile applications I noticed that you come is interested in mobile application Solutions at Costa Rico's call center we excel in creating custom mobile apps that boost user engagement and streamline business operations"https://youtu.be/GQvGZYcX71s?si=3I6N3p-LVxwTvnh2https://youtu.be/bvKnJqUBe1chttps://youtu.be/OFtIH4ralH0https://youtu.be/D0ht7trDzdIhttps://youtu.be/rKDKA9MDtoURap, Breakdancing, commercial, Yeik Lawson Rodríguez, GblackDaBest, Naomi Alvarez, Kallany Ferllini, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center

FIRST CONTACT: Stories of the Call Center is the place where untold stories from unsung heroes of the contact center world become heard. Leaders of the industry gather for a conversation with our host Christian Montes to talk about success and failure, about business and people, tips and debates that can help you in day-to-day life. NobelBiz Inc. is an industry-leading provider of contact center software solutions, from their patented carrier of carriers networks to their new, innovative, and fully-remote omnichannel contact center solution. Their network guarantees crystal clear voice quality and 100% uptime.Our novel NobelBiz OMNI+ omnichannel contact center solution makes sure agents can seamlessly switch between Twitter and voice, or any channel, with a simple click. Their support and engineers are always ready to guarantee full compliance and attestation solutions.When it comes to call center turnover, Richard Blank (Costa Rica's Call Center) shares insightful advice on how to keep the staff engaged in the industry with the highest attrition - all from a training perspective.It starts with setting the right mindset and the relationship you have with the agent.Find out more from our latest podcast episode: Call Center Culture and The Secret Sauce of a Successful Phone Call, with Richard BlankThis is episode 2 of the third season of First Contact. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train over 5000 employees for one of the larger call centers in San Jose. With a mix of motivational public speaking styles backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique jukeboxes in Central America, making gamification a strong part of CCC’s culture.Chapters:00:00 Intro / Richard Blank Presentation1:35 Fortune Favors the Brave: The beginning of a Call Center Journey3:14 People and moments that made you start your call center career5:04 How do you build a call center culture and grow call center agents08:03 Addressing conflicts within the call center**10:41 Adequate Training for Omnichannel Personalization13:54 The Engagement Toolkit to Fight Attrition17:05 Rhetoric and Phonetic Delivery: The Secret sauce of a Phone Call26:54 AD28:54 What Got Taken Away During COVID32:41 Old School Retro Gaming Turned Into Gamification38:40 The 30s Rule Technique42:22 Positive outcomes after Covid46:36 Keeping up with the team remotely48:47 Being an agent at the Costa Rica’s Call Center52:45 Looking forward into 202254:42 Ending thoughtshttps://youtu.be/PpYis4GsnPQhttps://youtu.be/zuv2O6nbTDkhttps://youtu.be/94HZBXUHB1Qhttps://youtu.be/uAT_O-uxMDM

Jon Emery will lead you with captivating conversations designed to inspire you. He explores the guests' most challenging stories to uncover hope and fuel your transformation. Every episode focuses on personal development and the pursuit of success, offering insights that you can apply to your own journey of growth, love, and resilience. You'll explore real stories of physical and mental strength, entrepreneurial struggles and triumphs, and business achievements. With each narrative, you will gain a deeper understanding of mental awareness, spirituality, and faith, helping you along your own path to transformation. This podcast is a powerful guide to becoming the best version of yourself, addressing crucial questions like "How do I change my life?" and "How can I overcome my situation?" Embark on this self-improvement journey and learn how to navigate life's challenges to unlock your true potential.Episode 154.In this episode of Life's Checkmark, I chat with Richard Blank, the dynamic CEO of Costa Rica’s Call Center. Richard’s story goes from growing up in Philadelphia with a love for Spanish, all the way to building a thriving business in Costa Rica. He talks about breaking the mold, dealing with expectations, and why communication is his secret weapon, plus how he uses everything from neon lights to pinball machines to create a workplace where people truly grow. If you’re ready to hear about betting on yourself and picking up real-world skills you can use anywhere in life, you don't want to miss this!Key Takeaways:Bet on yourself and take bold chancesBuild real language and communication skillsStay humble but persistent in your journeyCreate a company culture that truly supports growthOld-school wisdom still works in business todayChapters:00:02 Introduction & Richard Blank’s Background00:34 Early love of Spanish and cultural lessons01:07 College years and first jobs01:32 Moving to Costa Rica & starting out03:05 Breaking free of expectations04:11 Staying true to yourself and long-term goals05:17 Daily wins and learning05:53 Telemarketing industry insights09:11 How Richard built his business step by step11:53 Separating from the competition13:01 The real art of communication16:04 Handling voicemails & warm leads18:31 Making speech an art and career builder19:22 Coaching young talent for real-life growth20:43 Training with TV & film inspirations21:41 Celebrating people growth and culture23:45 The power of fun at work: pinball & team play27:29 New generations & social shifts28:17 Building company culture that lasts28:51 Episode wrap-up & ways to connect with Richard29:08 Final advice: gratitude, humility, and living fully32:33 Farewellhttps://youtu.be/1pWqCiZCe7Ihttps://youtu.be/uIuEM64Ya4Qhttps://youtu.be/8EtiwcEz-oshttps://youtu.be/20AlQdmvcD8https://youtu.be/WZxJZRu9VRMRichard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ