Ep 32: What makes Excellence Customer Service. With Charlie Boyle
On this week weeks show I chat with Charlie Boyle CEO and founder Customer Service Excellence Ireland (CSEI)
CSEI was established in 2014. CSEI offer a programme of continuous improvement based on the four pillars of Awareness-Measurement-Training-Recognition. The Customer Experience is the battleground of the coming decade and service excellence is fast taking centre stage. Charlie works with clients directly as well as through the IMI and Enterprise Ireland and with Public and Private bodies. He is a keen advocate of Customer Experience and believes that every business has a need to further improve their customer experience through Awareness, Measurement, Training and Recognition.