Behind the Wheel: Uber UK

In this brand new episode of ‘Behind the Wheel’ driver host Tabraiz chats to Jess, Driver Operations Lead, and London driver and GMB representative Kola, about temporary account holds and permanent deactivations. Jess will also highlight some improvements Uber has made to the process and Kola talks about the importance of having CCTV installed in your car.

 In this episode host Tabraiz sits down with Andrew Brem, Uber’s UK General Manager, to break down the new VAT rules in London: why every private hire operator now charges 20% VAT on rider fares, how that affects what riders pay, how earnings are displayed in-app, how you can register for VAT and the financial support Uber is providing if you register.

In this latest episode of ‘Behind the Wheel’, driver host, Tabraiz, will be discussing improvements that were made on the Driver app in 2025. Tabraiz will be joined by Bhavika from the Driver Operations team and a London driver, Eniola.

We're back! This episode, we’re diving straight back in to talk about cash trips on Uber. Listen to Driver Host, Tabraiz, and Driver Operations Lead, Jess Phillips, talk about taking cash trips on Uber – how it works, what to expect and what to do if someone over or under pays. Plus, in a new 'Industry news' section you'll hear from MP Sarah Coombes about the growing issue of 'ghost plates'.

This episode, Tabraiz is at the Uber offices in London to discuss trip pricing and the amount kept by Uber. Tabraiz asks Susannah, Head of Marketplace and Jess, Core Driver Lead if Uber will increases the prices. Stay tuned also for ‘True or False’, where Jess says it’s false that Trip Radar offers are matched to the driver that accepts the lowest price.

Tabraiz, and fellow driver Minaam chat to Head of Driver Operations, Neil McGonigle about Trip Radar, understanding how matching works and why some trips go onto Trip Radar and not others.