WTF! Walk The Floors Podcast- All Things Hospitality Training

As the summer season begins, the hospitality industry faces unique challenges and opportunities. In this episode, we'll explore key disruptions during this dynamic period:Seasonal Staffing Challenges: Increased demand for leisure travel leads to staffing shortages, impacting service levels and operational efficiency.Intensified Market Competition: Fierce competition for tourists requires effective marketing, unique offerings, and strategic partnerships to stand out.Elevated Customer Service Expectations: Summer guests expect high-quality service and experiences, demanding efficient operations and well-trained staff.Join us to learn how to navigate these seasonal disruptions and deliver exceptional guest experiences. Listen now to stay ahead in the hospitality industry!Follow usWebsite https://www.wtfwalkthefloors.comLinkedIn https://www.linkedin.com/company/wtf-walk-the-floorsYouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDgConnect with the hosts on LinkedInMichèle Kline https://www.linkedin.com/in/michelekline/Stephanie Leger https://www.linkedin.com/in/sleger/Hosts Company LinksMichèle Kline https://www.klinehospitality.com/Stephanie Leger https://www.firstratehospitality.com/

In this episode, Michele Kline and Stephanie Leger discussed the adoption of contactless technology at a Florida beachfront resort during the busy summer months. The resort implemented mobile check-ins, digital room keys, and enhanced cleaning protocols to improve safety and convenience. However, they faced technical glitches, user unfamiliarity, and insufficient staff training, decreasing guest satisfaction and negative reviews.To resolve these issues, the resort upgraded its server infrastructure, provided guest education through instructional videos, enhanced staff training, and established a quality control team for cleaning protocols. These measures aimed to improve the guest experience and fully leverage contactless technology during peak travel seasons.Follow usWebsite https://www.wtfwalkthefloors.comLinkedIn https://www.linkedin.com/company/wtf-walk-the-floorsYouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDgConnect with the hosts on LinkedInMichèle Kline https://www.linkedin.com/in/michelekline/Stephanie Leger https://www.linkedin.com/in/sleger/Hosts Company LinksMichèle Kline https://www.klinehospitality.com/Stephanie Leger https://www.firstratehospitality.com/

HAPPY INDEPENDENCE DAY EVERYONE! The Fourth of July presents several unique challenges for the hospitality industry due to the nature of the holiday and associated festivities. On this episode, Michele Kline and Stephanie Leger discuss some ways in which the challenges brought to hotels by this special celebratory day can be tackled. From increased demand and supply chain disruptions, to safety and security concerns, and weather-related issues, this episode will enlighten you to think outside the box.Follow usWebsite https://www.wtfwalkthefloors.comLinkedIn https://www.linkedin.com/company/wtf-walk-the-floorsYouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDgConnect with the hosts on LinkedInMichèle Kline https://www.linkedin.com/in/michelekline/Stephanie Leger https://www.linkedin.com/in/sleger/Hosts Company LinksMichèle Kline https://www.klinehospitality.com/Stephanie Leger https://www.firstratehospitality.com/

Wellness tourism focuses on promoting health and well-being through travel experiences. This trend is particularly prominent during the summer months when people are looking to rejuvenate and unwind. Here are some key aspects of wellness tourism: * Yoga and Meditation Retreats and Classes * Spa and Wellness Facilities * Healthy Dining Options * Outdoor Activities.By implementing the tips in this episode, you can align with your guests' growing interest in self-care and a healthier lifestyle. Follow usWebsite https://www.wtfwalkthefloors.comLinkedIn https://www.linkedin.com/company/wtf-walk-the-floorsYouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDgConnect with the hosts on LinkedInMichèle Kline https://www.linkedin.com/in/michelekline/Stephanie Leger https://www.linkedin.com/in/sleger/Hosts Company LinksMichèle Kline https://www.klinehospitality.com/Stephanie Leger https://www.firstratehospitality.com/

Sustainability has become a cornerstone of modern hospitality, driven by increased awareness of environmental issues and consumer demand for eco-friendly options.During the summer, when tourism peaks and resource consumption rises, hotels and resorts are taking proactive steps to minimize their environmental impact. This includes reducing single-use plastics, conserving water and energy, sourcing locally and why not... community engagement!In this episode, Michele Kline & Stephanie Leger provide tips to go through the summer season successfully.Follow usWebsite https://www.wtfwalkthefloors.comLinkedIn https://www.linkedin.com/company/wtf-walk-the-floorsYouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDgConnect with the hosts on LinkedInMichèle Kline https://www.linkedin.com/in/michelekline/Stephanie Leger https://www.linkedin.com/in/sleger/Hosts Company LinksMichèle Kline https://www.klinehospitality.com/Stephanie Leger https://www.firstratehospitality.com/

The hospitality industry is notorious for its extended and unpredictable working hours. This throws a unique set of challenges into the mix for fathers. And we talk about Moms a lot, but today is all about the epic Dads that make our industry work. Late evenings, weekend shifts, and working during holidays become the norm, often resulting in the sacrifice of essential family time… How do our leaders do it?This heart-warming conversation with Tony Tricase (Mohegan Casino Las Vegas) and Eduardo Duran (Insight Hospitality Solutions) is packed with tips.Listen to our podcast on any major platform & follow us on YouTube! hashtag#wtfwalkthefloors hashtag#hospitalityindustry hashtag#leavershipdevelopment hashtag#hotels Follow Our GuestTony Tricase, https://www.linkedin.com/in/anthonytricaseEduardo Duran https://www.linkedin.com/in/eduardo-duran-a8655045Follow usWebsite https://www.wtfwalkthefloors.comLinkedIn https://www.linkedin.com/company/wtf-walk-the-floorsYouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDgConnect with the hosts on LinkedInMichèle Kline https://www.linkedin.com/in/michelekline/Stephanie Leger https://www.linkedin.com/in/sleger/Hosts Company LinksMichèle Kline https://www.klinehospitality.com/Stephanie Leger https://www.firstratehospitality.com/