Share
WTF! Walk The Floors Podcast- All Things Hospitality Training
Discovering 360 IMPACT for Hospitality Leaders
In this episode, we delve into the transformative insights presented in the new book "360° IMPACT: A Guide to Live, Lead, and Serve in a More Colorful World!", authored by Michele Kline.
This book offers invaluable guidance for hospitality industry leaders, addressing the unique challenges they face. It emphasizes the importance of holistic leadership, integrating personal and professional growth, and fostering a culture of continuous improvement.
By adopting the principles outlined in "360° IMPACT," hospitality leaders can enhance their ability to inspire and empower their teams, elevate guest experiences, and drive organizational excellence.
This book is a must-read for those seeking to create a lasting, positive impact in the dynamic world of hospitality.
Follow us
Website https://www.wtfwalkthefloors.com
LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors
YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg
Connect with the hosts on LinkedIn
Michèle Kline https://www.linkedin.com/in/michelekline/
Stephanie Leger https://www.linkedin.com/in/sleger/
Hosts Company Links
Michèle Kline https://www.klinehospitality.com/
Stephanie Leger https://www.firstratehospitality.com/
More episodes
View all episodes
146. The "extra" Mile for Hospitality (with Cristian Longo)
19:56||Season 3, Ep. 146In this episode, we explore a game-changing app shaking up the hospitality industry—EXTRA! Created by Cristina Longo from Link Hospitality.Discover how this on-demand staffing app is helping hoteliers and restaurants fill positions instantly, allowing them to manage staffing needs with just a tap. Tune in to learn how EXTRA is transforming the future of hospitality staffing!"Follow usWebsite https://www.wtfwalkthefloors.comLinkedIn https://www.linkedin.com/company/wtf-walk-the-floorsYouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDgConnect with GuestCristian Longo https://www.linkedin.com/in/cristian-longo-6848a323Company https://linkhospitalitycorp.com/Connect with the hosts on LinkedInMichèle Kline https://www.linkedin.com/in/michelekline/Stephanie Leger https://www.linkedin.com/in/sleger/Hosts Company LinksMichèle Kline https://www.klinehospitality.com/Stephanie Leger https://www.firstratehospitality.com/144. Gratitude at work (with Brian Proctor)
18:14||Season 3, Ep. 144Gratitude is a leadership superpower. In our latest episode, we dive into how fostering a culture of appreciation transforms team dynamics, boosts morale, and elevates productivity. From simple acts of recognition to embedding gratitude in daily routines, discover practical tips to make gratitude a game-changer in your workplace!Special Thanks to Brian Proctor for bringing his perspective into the conversation.Follow usWebsite https://www.wtfwalkthefloors.comLinkedIn https://www.linkedin.com/company/wtf-walk-the-floorsYouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDgConnect with GuestBrian Proctor https://www.linkedin.com/in/brianproctor/Company https://www.leedshospitalitygroup.com/Podcast https://www.linkedin.com/company/tuesday-s-thanks/Connect with the hosts on LinkedInMichèle Kline https://www.linkedin.com/in/michelekline/Stephanie Leger https://www.linkedin.com/in/sleger/Hosts Company LinksMichèle Kline https://www.klinehospitality.com/Stephanie Leger https://www.firstratehospitality.com/145. Breast Cancer Awareness (with Ira Green)
21:07||Season 3, Ep. 145What a breath of fresh air! In this episode, we're thrilled to welcome Ira Green, founder of Freedom Natural, to share her inspiring journey from battling breast cancer to becoming a passionate advocate for clean, natural products. Ira's story highlights the importance of what we put on our bodies, not just in them, and how her personal quest for a safe, effective alternative to conventional products led to the creation of Freedom Natural. Tune in to hear how Ira's all-natural, sustainably sourced products are not only transforming personal care but also making waves in the hospitality industry, one healthy, fresh armpit at a time!To learn more about Freedom Natural's products visit their website at https://freedomdeodorant.comFollow usWebsite https://www.wtfwalkthefloors.comLinkedIn https://www.linkedin.com/company/wtf-walk-the-floorsYouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDgConnect with the hosts on LinkedInMichèle Kline https://www.linkedin.com/in/michelekline/Stephanie Leger https://www.linkedin.com/in/sleger/Hosts Company LinksMichèle Kline https://www.klinehospitality.com/Stephanie Leger https://www.firstratehospitality.com/143. Spooky Hotel Stories (Halloween Special)
11:39||Season 3, Ep. 143Get ready for chills in this episode! We’re diving into the eerie side of hospitality with spooky hotel tales that will make you think twice before turning off the lights. From ghostly encounters to unexplained phenomena, tune in if you dare!" 👻🕯️ #SpookyStories #HotelHauntsFollow usWebsite https://www.wtfwalkthefloors.comLinkedIn https://www.linkedin.com/company/wtf-walk-the-floorsYouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDgConnect with the hosts on LinkedInMichèle Kline https://www.linkedin.com/in/michelekline/Stephanie Leger https://www.linkedin.com/in/sleger/Hosts Company LinksMichèle Kline https://www.klinehospitality.com/Stephanie Leger https://www.firstratehospitality.com/142. A look back to the summer Olympics
19:15||Season 3, Ep. 142WTF Episode #142 - A look back to the summer OlympicsThis episode provides a unique perspective on the recent Summer Olympics through the lens of the hospitality industry, revealing key insights into creating exceptional guest experiences and fostering teamwork. Just as Olympic athletes demonstrate focus, resilience, and excellence in their performances, hospitality teams can mirror these qualities to deliver memorable service. For example, the precision and coordination seen in synchronized swimming or relay races reflect the seamless collaboration required among hotel staff to ensure flawless event execution. We also delve into the importance of adapting under pressure, much like how athletes adjust their strategies in real-time, illustrating how hospitality professionals can respond to unexpected guest needs with agility and grace.Follow usWebsite https://www.wtfwalkthefloors.comLinkedIn https://www.linkedin.com/company/wtf-walk-the-floorsYouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDgConnect with the hosts on LinkedInMichèle Kline https://www.linkedin.com/in/michelekline/Stephanie Leger https://www.linkedin.com/in/sleger/Hosts Company LinksMichèle Kline https://www.klinehospitality.com/Stephanie Leger https://www.firstratehospitality.com/141. When Hospitality Meets Residential (with Rebecca Stewart)
16:01||Season 3, Ep. 141In this episode, our guest speaker, Rebecca Stewart, Founder and CEO of VIP Nannies Inc., shares her expertise on delivering high-end hospitality in residential settings through household staffing. Rebecca enlightens us on how personalized, professional household staff can bring the luxury and exceptional service of high-end hospitality to private homes. By employing skilled and dedicated staff, homeowners can enjoy a seamless and elevated living experience, akin to staying in a five-star hotel, right in the comfort of their own residences.Follow usWebsite https://www.wtfwalkthefloors.comLinkedIn https://www.linkedin.com/company/wtf-walk-the-floorsYouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDgConnect with the hosts on LinkedInMichèle Kline https://www.linkedin.com/in/michelekline/Stephanie Leger https://www.linkedin.com/in/sleger/Hosts Company LinksMichèle Kline https://www.klinehospitality.com/Stephanie Leger https://www.firstratehospitality.com/139. Building Hospitable Passion
07:18||Season 3, Ep. 139In our latest podcast episode, we dive into Building Hospitable Passion. Discover how leaders can model genuine care, empower employees, and keep the passion for hospitality alive. Tune in to learn how to elevate guest experiences and inspire your team!Listen now to stay ahead in the hospitality industry! Listen to our podcast on any major platform & follow us on YouTube! #wtfwalkthefloors #hospitalityindustry #leavershipdevelopment #hotels Follow usWebsite https://www.wtfwalkthefloors.comLinkedIn https://www.linkedin.com/company/wtf-walk-the-floorsYouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDgConnect with the hosts on LinkedInMichèle Kline https://www.linkedin.com/in/michelekline/Stephanie Leger https://www.linkedin.com/in/sleger/Hosts Company LinksMichèle Kline https://www.klinehospitality.com/Stephanie Leger https://www.firstratehospitality.com/138. Setting the Bar During Orientation
10:37||Season 3, Ep. 138WTF Episode #138 - Setting the Bar During OrientationIn our latest podcast episode, we delve into making orientation an engaging and impactful experience for new hires. Tune in to learn how to set the bar high from day one and ensure a memorable and inspiring start!Tune in to discover how to make orientation an unforgettable experience!Listen now to stay ahead in the hospitality industry! Listen to our podcast on any major platform & follow us on YouTube! #wtfwalkthefloors #hospitalityindustry #leavershipdevelopment #hotels Follow usWebsite https://www.wtfwalkthefloors.comLinkedIn https://www.linkedin.com/company/wtf-walk-the-floorsYouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDgConnect with the hosts on LinkedInMichèle Kline https://www.linkedin.com/in/michelekline/Stephanie Leger https://www.linkedin.com/in/sleger/Hosts Company LinksMichèle Kline https://www.klinehospitality.com/Stephanie Leger https://www.firstratehospitality.com/