Work and Life with Stew Friedman

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Ep 218. Carmen Fernandez: Chief People Officer, Marsh McLennan

Carmen Fernandez is Senior Vice President and Chief People Officer at Marsh McLennan, one of the world’s leading professional services firms in the areas of risk, strategy and people. She is committed to creating a culture that is inclusive and vibrant with inspiring leadership.


In this episode, Stew talks with Carmen about the new challenges in Human Resources today as we strive to emerge from the pandemic; how to attract and retain talent now that so many people have been changed by the experience of remote work and by their increased interest in what matters most in life; diversity and inclusion best practices; what she learned from Stew’s Total Leadership approach, and more.

 

Here then is an invitation for you, a challenge, after you’ve had a chance to listen to this episode: Try using Carmen’s great example of a community-building activity by starting a meeting asking attendees to write a short note of appreciation to someone in your organization. And here’s another great practice from Carmen, one that she uses in her family: Try having a short weekly conversation with your family asking each member to say what they’re hoping to accomplish in the week ahead and what help they need to do so. Share your reactions to this episode and suggestions for future shows with Stew by writing to him at friedman@wharton.upenn.edu or via LinkedIn.

More Episodes

11/30/2021

Ep 221. Alec Ross: The Fight For Our Future

Alec Ross is one of the world’s leading experts on innovation. A former senior advisor in the Obama Administration, his book is called The Raging 2020s: Companies, Countries, People — and the Fight for Our Future. Alec is currently a Distinguished Visiting Professor at The University of Bologna Business School and a Board Partner at Amplo, a global venture capital firm. During the Obama Administration, Alec served as Senior Advisor for Innovation to the Secretary of State, to help modernize the practice of diplomacy and advance America’s foreign policy interests. He also served as the Convener for the Technology & Media Policy Committee on Obama’s 2008 presidential campaign and on the Obama-Biden Presidential Transition Team. He’s also the author of the bestselling book The Industries of the Future.In this episode, Stew talks with one of the world’s leading experts on innovation, Alec Ross. A former senior advisor in the Obama Administration, his new book is The Raging 2020s: Companies, Countries, People — and the Fight for Our Future. It’s a brilliant, highly-readable, comprehensive analysis of how our social contract became broken that provides practical ideas for action to reset our course toward a better tomorrow. Stew and Alec talk about what he learned starting out as a school teacher in an economically ravaged part of Baltimore that informs his current thinking (“talent is everywhere but opportunity is not”); the central problems of government, the private sector, and labor politics; and what we can and must to to create a sustainable world as a nation, as employees, and citizens.Here then is an invitation for you, a challenge, after you’ve had a chance to listen to this episode: What consumer choice can you make, that you’ve not made before, that will direct your resources toward companies you want to support because of their values, even if it might be relatively less convenient or more costly to acquire their goods or services? Share your reactions to this episode and suggestions for future shows with Stew by writing to him at friedman@wharton.upenn.edu or via LinkedIn.
11/18/2021

Ep 220. Rob Cross: Breaking Free From Collaboration Overload

Rob Cross is the Edward A. Madden Professor of Global Leadership at Babson College and the author of Beyond Collaboration Overload: How to Work Smarter, Get Ahead and Restore Your Well-Being. He has studied the underlying network dynamics of effective organizations and the collaborative practices of high performers for more than 20 years. Rob is cofounder and Research Director of the Connected Commons business consortium. He writes about practical approaches to enhancing collaboration, and is the coauthor of five other books, including The Hidden Power of Social Networks.In this episode, Stew talks with Rob about the causes of the epidemic of too much collaboration at work and how this problem has reduced productivity and well-being in all parts of our lives. They discuss Rob’s research on how effective collaborators break free from the tyranny of inessential collaboration and then focus their attention and energy on, among other things, finding simple ways to cultivate diverse networks that give them greater courage via fresh perspectives they gain on how to live a good life. Rob describes how to identify and reduce what he calls the now-common “micro-stressors” in our lives.Here then is an invitation for you, a challenge, after you’ve had a chance to listen to this episode: Identify one micro-stressor in your life – over which you can exert some control – and see if you can come up with a small step you can take to reduce or eliminate it. Share your reactions to this episode and suggestions for future shows with Stew by writing to him at friedman@wharton.upenn.edu or via LinkedIn.