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What I learned in business (that didn't kill me!)
The inside story of success, failure, and leadership, when it matters most.
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15. Anastasia Pelot: Inside the Mind of Gen Z & Gen A.
55:09||Season 1, Ep. 15In this episode of What I Learned in Business (That Didn’t Kill Me!), James Stewart explores one of the most important and misunderstood challenges facing leaders, employers, marketers and boards today: how to understand and engage the next generations of consumers and workers—Gen Z and Gen Alpha.James is joined by Anastasia Pelot, founder of House of Context and a youth-culture strategist who helps organisations decode how young people think, behave, buy and communicate. Raised across Kenya, Greece, Germany, Syria and Lebanon before moving to the United States at 15, Anastasia brings a rare global and cultural lens to the question of identity, belonging and generational change.The conversation begins with Anastasia’s extraordinary upbringing as a Third Culture Kid (TCK), the cultural shock of settling in the US as a teenager, and how those experiences shaped her sensitivity to identity formation, emotional safety and belonging—themes that sit at the heart of her work today.James and Anastasia then dive deep into the real differences—and overlaps—between Gen Z and Gen Alpha, cutting through stereotypes and simplistic labels. Anastasia explains why she views youth not as a “segment” but as a signal—an early indicator of where culture, leadership, work and consumer behaviour are heading next.Key themes explored include:Why dividing young people strictly into Gen Z versus Gen Alpha can obscure deeper behavioural patternsGen Z as the first generation to experience “public adolescence” online, and the self-protective instincts that emerged as a resultGen Alpha as a more AI-native, immersive and sensory-driven cohortHow young people form identity, relationships and belonging in an algorithmic worldThe headwinds and tailwinds shaping youth development today, from mental health pressures to economic uncertaintyFrom there, the discussion shifts to a business and consumer lens, examining what authenticity really means to younger generations, how brands succeed—or fail—when engaging them, and why traditional measures of loyalty often miss what actually matters: community, participation, advocacy and influence.The episode also looks forward, exploring how emerging technologies such as AI, augmented and virtual reality, digital avatars and immersive platforms are reshaping expectations—and what businesses should be doing now to remain relevant.Finally, James and Anastasia discuss Australia’s new laws restricting access to social media for under-16s from December 2025, the potential cultural consequences, and how Gen Alpha in particular may adapt to a more regulated digital environment.This is a wide-ranging, practical and thought-provoking conversation for anyone trying to understand the future of leadership, marketing, culture and commerce—and the generations who will define it.⚠️ DisclaimerThis podcast is provided for general information and discussion purposes only. The views and opinions expressed by the host and guest are their own and do not constitute financial, legal, investment, regulatory or professional advice. Listeners should not rely on the information discussed in this episode as a substitute for independent advice tailored to their specific circumstances. While every effort has been made to ensure accuracy at the time of recording, no representations are made as to the completeness or ongoing accuracy of the information.🔗 Connect with the ShowTo learn more about the podcast, access episode notes, or explore upcoming guests, visit jameshstewart.com. You can also connect with James on LinkedIn at James H Stewart GAICD.
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14. Andrew Yates: CEO KPMG Australia
53:12||Season 1, Ep. 14In this episode of What I Learned in Business (That Didn’t Kill Me!), James Stewart sits down with Andrew Yates, CEO of KPMG Australia, to explore what it really takes to lead one of the country’s largest and most scrutinised professional-services firms.Andrew oversees more than 10,000 people including c.800 partners across Australia, Papua New Guinea and Fiji, and manages some of the most complex audit, assurance and advisory relationships in the country, including Westpac, ANZ, Macquarie Bank, Qantas, IAG, Sydney Airport, Perpetual and the Reserve Bank of Australia.Before stepping into the CEO role, Andrew led KPMG’s national audit and risk consulting practice, worked in Hong Kong and New York, and guided audit engagements at the highest levels of corporate Australia. On Day 1 as CEO, he made headlines by introducing 26 weeks of fully paid parental leave for every new parent, signalling a bold stance on culture, inclusion and purpose.In this candid conversation, Andrew and James unpack:Andrew’s early years, his love of cricket — and the truth behind his nickname “The Kettle”How his international experience shaped his leadership philosophyThe transition from audit leader to CEO in a partnership model where you lead your peersThe inside story of managing culture and cohesion across a 10,000-person organisationHow KPMG responded to the PwC Australia tax scandal and the sector-wide scrutiny that followedThe heavy regulatory environment the Big 4 operate in — including Royal Commissions, Senate inquiries, ASIC oversight and global regulatorsThe future of audit vs non-audit services, and the UK’s “operational separation” modelThe impact of AI and emerging technologies on professional-services firms — structurally, commercially and culturallyA wide-ranging conversation with a leader who “likes to bowl straight at the stumps,” this episode offers a rare, inside view of the pressures, decisions and opportunities shaping the future of the professional-services industry.Disclaimer.The views and opinions expressed in this podcast are those of the individuals involved and do not represent the views, positions or policies of any organisations they are associated with, including KPMG Australia.Nothing in this episode is intended to constitute financial, legal, professional or other advice. Listeners should seek their own independent advice relevant to their circumstances. All discussion is for general information and educational purposes only.Connect.LinkedIn: www.linkedin.com/in/jameshstewartWebsite: www.jameshstewart.com
13. Jim Sarantinos: Parramatta Eels. No easy try.
49:15||Season 1, Ep. 13In this episode of What I Learned in Business (That Didn’t Kill Me!), James H Stewart sits down with Jim Sarantinos, CEO of the Parramatta Eels, one of the most passionately supported and closely scrutinised rugby league clubs in Australian sport.Before taking the reins at the Eels, Jim spent two decades at Ferrier Hodgson, helping navigate some of Australia’s most complex restructures — including Rick Damelian Group, Dick Smith Electronics, Topshop Australia, and Steinhoff Australia during its global financial challenges.But perhaps his most defining challenge came in 2016, when the Eels faced one of the biggest governance crises in NRL history — board sackings, salary cap breaches, and a club community in turmoil. Working alongside Ferrier Hodgson legend Max Donnelly, Jim helped rebuild trust, governance and transparency — lessons that continue to shape the club today.His story is also deeply personal. In his early thirties, Jim was diagnosed with non-Hodgkin’s lymphoma. Surviving that experience reshaped his outlook on life, leadership and what truly matters — lessons that echo across every part of this conversation.From crisis management to culture, and from chemotherapy to comeback, this is a conversation about resilience, accountability and the power of second chances — in business and in life.HighlightsWhat corporate turnarounds can teach sporting organisations about leadership and accountabilityInside the Eels’ 2016 governance crisis and the rebuild of its foundationsHow surviving cancer changed Jim’s leadership perspectiveThe continuing challenge of turning potential into performance at a professional sporting clubConnectFor more episodes, visit jameshstewart.com Connect on LinkedIn: James H Stewart GAICD Follow the show on Apple Podcasts, Spotify or wherever you listen.DisclaimerThis podcast is for educational and general discussion purposes only. The views expressed by guests are their own and do not represent the views of any organisation, past or present. Nothing discussed should be taken as financial, legal or professional advice. Listeners should seek their own professional guidance before acting on any information contained in this episode.
12. Anna Samkova: Customer Strategy, Loyalty and Behaviour
55:53||Season 1, Ep. 12From surviving a devastating car accident in Ukraine to becoming one of Australia’s most influential thinkers in customer loyalty and digital strategy — this is the extraordinary journey of Anna Samkova.Born outside Kiev and raised in Odessa during the final years of the Soviet era, Anna grew up behind the Iron Curtain. At 20, she survived a serious accident that required multiple surgeries and left doctors unsure whether she would ever have children. Three years later, she migrated to Australia, unable to speak English and holding a degree that wasn’t recognised — only to find herself unexpectedly pregnant and unsure she could carry her baby to term.What follows is a story of grit, reinvention and unbreakable determination.Anna learned English while raising her daughter, studying marketing, working her first job at Ozito Tools and running her own health and wellness centre. She went on to design one of Australia’s earliest large-scale loyalty programs at Dodo Internet, before joining American Bank Note to help retailers nationwide shape customer behaviour and loyalty from the ground up.In 2011 she joined the PAS Group — home to Review, Black Pepper, Yarra Trail, JETS and more — eventually becoming Head of Digital and Loyalty for almost a decade. She later continued in this role with Brand Collective after PAS was acquired out of Voluntary Administration, giving her rare insight into customer loyalty during periods of severe financial distress and organisational change.Today, as Co-Founder of Albany Advisory, Anna helps boards and CEOs transform customer strategy, behavioural insight and digital capability into sustainable competitive advantage.In this episode we explore:Growing up behind the Iron Curtain and how it shaped her worldviewSurviving a life-altering accident and rebuilding her lifeMigrating to Australia with no English and no safety netJuggling study, work, motherhood and entrepreneurshipBuilding loyalty from scratch at Dodo InternetA decade driving digital transformation at PAS GroupWhat happens to customer loyalty during Voluntary AdministrationThe future of loyalty in an AI-driven worldThe difference between customer strategy, behaviour and loyaltyThis episode is a masterclass in resilience, customer insight and the psychology of loyalty in a world defined by disruption and digital acceleration.Disclaimer.The views and opinions expressed in this episode are those of the individuals involved and do not represent the views, policies or positions of any companies, boards or organisations referenced. Nothing in this podcast should be taken as financial, strategic, legal or professional advice. Listeners should always seek their own independent advice before making decisions relating to business, investment or governance.Connect with me.Website: https://jameshstewart.comLinkedIn: https://www.linkedin.com/in/james-h-stewart-gaicd-83b46a9
11. Nishan Wijemanne: From Start Up to Shiperoo!
50:07||Season 1, Ep. 11From escaping civil war in Sri Lanka at just six years old, to building one of the most successful automation start-ups in Australia and New Zealand, Nishan Wijemanne has lived a business journey defined by resilience, reinvention and relentless curiosity.In this episode, we trace Nishan’s extraordinary path — from his early years in Christchurch, to his foundational training at Dematic, one of the world’s largest logistics automation companies, and then to founding Cohesio Group. Cohesio quickly became a market leader, securing major clients such as The Reject Shop, Kmart and Wesfarmers’ Officeworks, and forging a groundbreaking partnership with Chinese robotics giant Geek+, before being acquired by German technology conglomerate Körber in 2019.Nishan then teamed up again with long-time collaborator Rizan Mawzoon to launch Shiperoo in 2023 — a next-generation fulfilment and returns platform using robotics, automation and a modern tech stack to give retail brands an Amazon-level customer experience without becoming Amazon themselves. Today, Shiperoo is backed by Australia Post, and supported by industry leaders including John King, Paul Greenberg and Gary Starr.We unpack the lessons Nishan learned building and selling Cohesio, the turning point that made him realise the returns economy was the next frontier of ecommerce logistics, and his views on the future of AI, automation and robotics in global supply chains.Whether you’re in retail, ecommerce, logistics, robotics or leadership — or you simply enjoy stories of grit and ambition — this is a conversation you won’t want to miss.⚠️ Strong DisclaimerThe views and opinions expressed in this episode are those of the guest and do not necessarily reflect the views of the host, James H Stewart, or the production team behind What I Learned in Business (That Didn’t Kill Me!). This podcast is for informational and educational purposes only and does not constitute business, financial, investment or professional advice. Listeners should seek their own independent advice before making decisions based on the content of this episode. All business examples, company references and personal experiences are presented in good faith and are based on publicly available information or the guest’s personal account. No responsibility is taken for any errors, omissions or changes in factual circumstances after the date of recording.
10. Bruce Carter AO: Harris Scarfe. Elders. Whyalla. Crown Resorts
58:04||Season 1, Ep. 10In this episode, James sits down with Bruce Carter AO, one of Australia’s most respected commercial advisors and arguably South Australia’s “Mr Fix-It”. Over more than three decades, Bruce has become the person governments, boards and business leaders call when the stakes are high and commercial pragmatism is in demand.Bruce built his career in corporate restructuring and insolvency as a young partner at EY before founding Ferrier Hodgson’s Adelaide office. From there he became pivotal in some of South Australia’s biggest corporate challenges — Harris Scarfe’s collapse, the Elders refinancing, and government advisory roles on the Port Pirie smelter, Whyalla steelworks, the Olympic Dam expansion, and more. In 2021 he was appointed to the Board of Crown Resorts as it faced an existential reputational crisis and three Government Royal Commissions.In this wide-ranging and deeply personal conversation, Bruce talks through:His early life, influences and pathway to becoming a restructuring and insolvency professionalTwo decades as an Australian Rules football umpire — and how quick decisions under pressure shaped his business instinctsThe collapse of Harris Scarfe — including the discovery of two sets of books, unreliable records, and the race to rebuild the businessElders’ turbulent GFC period — eight banks, competing agendas, and a 2.5-year workout that pushed the business to the edgeHis mid-career pivot and personal tragedy — the sudden loss of his wife Briony, and how it changed his life and directionWhyalla’s collapse, the economic shockwaves, and the complexity of saving a regional community’s largest employerCrown Resorts in 2021 — what it was like inside Australia’s most scrutinised boardroom during three simultaneous Royal Commissions and 110 board meetings in a single yearHis principles for dealing with extreme complexity and stakeholder chaosHow he approaches modern governance — integrity, transparency, humility, and never losing touch with the real businessBruce’s reflections are candid, thoughtful and packed with lessons for leaders, directors and anyone navigating high-pressure decisions.This is a rare window into the mindset of someone who has helped steer companies, governments and communities through their most pivotal moments.⚠️ DisclaimerThe views expressed in this episode are personal opinions only and do not represent the views of any organisation, board, government body or company with which Bruce Carter AO or James H. Stewart is or has been associated. Nothing in this episode constitutes financial, legal or professional advice. Listeners should seek their own independent advice before making any decisions based on the topics discussed.Contact James Website: jameshstewart.comLinked in: https://www.linkedin.com/in/james-h-stewart-gaicd-83b46a9/
9. Iain Nairn: Laura Ashley, Witchery, Country Rd, David Jones & Hudsons Bay
01:02:10||Season 1, Ep. 9When Iain Nairn walks into a room, he brings over 40 years of global retail experience — and a lifetime of lessons in leadership, resilience, and reinvention.From his early days with Laura Ashley in the UK to record-breaking years at Country Road Group, a short but powerful stint at David Jones, and a complete digital reinvention of Hudson’s Bay in Canada, Iain has led through every challenge retail can throw at you — turnarounds, acquisitions, cultural clashes, and even a global pandemic.But its not all beer and skittles. In this conversation, we unpack:The challenges of managing the multi platform, multi geographic model of Laura AshleyThe success of Witchery and Country Rd when they were powerhouses of Australian retailThe challenges of business model transformation under pressureThe transformation of David Jones under new ownership — and why he chose to leave at the height of its successThe reinvention of Hudson’s Bay, one of the world’s oldest retailers, into a modern digital marketplace.What leadership really looks like when pressure is relentless, the future is uncertain, and you still have to inspire people to perform.It’s a powerful look inside the mind of a CEO who’s led billion-dollar brands, faced boardroom politics head-on, and still believes retail is a human story — not just a balance sheet.🔗 Connect with James StewartFor more insights, episode notes, and behind-the-scenes content, visit jameshstewart.com or connect on LinkedIn.⚠️ DisclaimerThe views and opinions expressed in this episode are those of the guest and host and do not represent the views of any organisation, employer, or affiliate. All information is provided for general discussion and educational purposes only and should not be relied upon as professional advice. Listeners should seek independent guidance before making any business, financial, or investment decisions.