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The Future of Shopping with Vogue Business
Inside the rise and fall of e-commerce disruptors
Farfetch, Matches and Net-a-Porter were once fierce rivals, dominating the luxury e-commerce market. But the boom years of rapid topline expansion were dogged by rising costs and an addiction to discounting, which eroded their profits. In this episode, Vogue Business’s Kirsty McGregor and Elizabeth von der Goltz explore what exactly went wrong, what it says about the industry today, and what’s next.
Farfetch, Matches and Net-a-Porter were once fierce rivals, dominating the luxury e-commerce market. But the boom years of rapid topline expansion were dogged by rising costs and an addiction to discounting, which eroded their profits.
On the inaugural episode of Vogue Business’s Future of Shopping, presented by Worldpay, executive European editor Kirsty McGregor speaks to Elizabeth Von der Goltz, who has held C-suite roles at Matches, Browns and Farfetch, about what exactly went wrong for the wave of e-commerce disruptors, what it says about the industry today, and what’s next.
Use the code PODCAST20 to save 20 per cent when you purchase a Vogue Business membership for full access to the Future of Shopping series, as well as exclusive industry insights that will give you the edge in this competitive dynamic landscape.
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8. What is the future of shopping?
28:24||Season 1, Ep. 8On the final episode of the Future of Shopping podcast, Vogue Business and Vogue Runway’s deputy director Elektra Kotsoni is joined by British Vogue’s commerce director Naomi Smart to predict what the future holds for the world of retail.Use the code PODCAST20 to save 20 per cent when you purchase a Vogue Business membership for full access to the Future of Shopping series, as well as exclusive industry insights that will give you the edge in this competitive dynamic landscape.https://bit.ly/3VIObBE7. Catering to tomorrow’s luxury consumer
23:08||Season 1, Ep. 7The post-pandemic return to shopping in bricks-and-mortar stores underlined how important it is for luxury brands to have a joined-up, cross-channel approach. On Vogue Business’s Future of Shopping podcast, presented by Worldpay, executive European editor Kirsty McGregor is joined by Tom Essenhigh, VP of retail and hospitality at Worldpay, to take stock of how the luxury experience is evolving across different channels. Use the code PODCAST20 to save 20 per cent when you purchase a Vogue Business membership for full access to the Future of Shopping series, as well as exclusive industry insights that will give you the edge in this competitive dynamic landscape.https://bit.ly/3VIObBE6. Gen Z's purchase journey and the future of TikTok Shop
25:06||Season 1, Ep. 6On Vogue Business’s Future of Shopping podcast, presented by Worldpay, senior trends editor Lucy Maguire investigates Gen Z’s purchase journey and the future of TikTok Shop. For the first half of the episode, Lucy is joined by executive European editor Kirsty McGregor to delve into Gen Z’s shopping habits before being joined by haircare brand K18’s Michelle Miller, who shares how she shaped the brand’s successful TikTok strategy.Use the code PODCAST20 to save 20 per cent when you purchase a Vogue Business membership for full access to the Future of Shopping series, as well as exclusive industry insights that will give you the edge in this competitive dynamic landscape.https://bit.ly/3VIObBE5. Can good customer service make shopping fun again?
29:18||Season 1, Ep. 5What makes a good in-store experience today? On Vogue Business’s Future of Shopping podcast, presented by Worldpay, executive Americas editor Hilary Milnes unpacks this question with Reformation CEO Hali Borenstein, who shares how the brand rethought the role of in-person retail.Use the code PODCAST20 to save 20 per cent when you purchase a Vogue Business membership for full access to the Future of Shopping series, as well as exclusive industry insights that will give you the edge in this competitive dynamic landscape.https://bit.ly/3VIObBE4. How Web3 is shaping the future of shopping
47:13||Season 1, Ep. 4On Vogue Business’s Future of Shopping podcast, presented by Worldpay, senior innovation editor Maghan McDowell is joined by Carol Hilsum, who has spent two decades in fashion e-commerce, including TopShop, Net-a-Porter and Farfetch. In this episode, she shared her predictions for the future and her perspectives on artificial intelligence, Web3 and spatial computing, among other hot topics.Use the code PODCAST20 to save 20 per cent when you purchase a Vogue Business membership for full access to the Future of Shopping series, as well as exclusive industry insights that will give you the edge in this competitive dynamic landscape.https://bit.ly/3VIObBE3. How Gen Z really feels about the algorithm
27:42||Season 1, Ep. 3On Vogue Business’s Future of Shopping podcast, presented by Worldpay, Madeleine Schulz unpacks a new Vogue Business survey focusing on how Gen Z shops, with guests Tora Northman and Tariro Makoni.Use the code PODCAST20 to save 20 per cent when you purchase a Vogue Business membership for full access to the Future of Shopping series, as well as exclusive industry insights that will give you the edge in this competitive dynamic landscape.https://bit.ly/3VIObBE2. People say they want to shop their values. Will they?
25:55||Season 1, Ep. 2On Vogue Business’s Future of Shopping podcast presented by Worldpay, Vogue Business reporter Maliha Shoaib and senior sustainability editor Rachel Cernansky are joined by Kate Hardcastle to discuss some of the big-picture context about how values-driven shopping gets derailed by consumerism, why a values-driven approach appeals to specific consumer groups and best practices for how brands can market their values.Use the code PODCAST20 to save 20 per cent when you purchase a Vogue Business membership for full access to the Future of Shopping series, as well as exclusive industry insights that will give you the edge in this competitive dynamic landscape.Link: https://bit.ly/3VIObBE