Trust & Safety Mavericks

"What's your tech stack look like?"It's a common question, but maybe not the right one. After all, it's not all about the technology.If you’re not also leveraging the right blend of people, processes and data, the tech will make minimal impact.In this episode, Kyle Caldwell from M&T Bank and André Ferraz from Incognia break down the common mistakes that organizations make when designing their fraud prevention strategies and share their top recommendations for mastering this juggling act.What you'll learn about:- Designing efficient teams and processes- The data and tech you need to fight fraud effectively- Tradeoffs between building vs buying- The importance of testing new solutions quickly- Ideal traits for a fraud fighterLearn more about Incognia at incognia.com

P2P marketplaces have become big targets for scammers. How can you catch these fraudulent buyers and sellers before they ever join your platform?In this episode, experts from Vinted, Reverb, and Incognia talk about this challenge and how you can improve verification on your platform.This episode features:- Holly Sandberg, Director, Trust & Safety @ Reverb- Arūnas Umbrasas, Director of Data Science & Analytics, Trust and Safety @ Vinted- Joe Midtlyng, Director of Enterprise Accounts @ IncogniaTheir conversation covers topics like: - Toughest challenges in user verification today- Picking the right verification signals for your marketplace- New challenges introduced by Generative AI- Best practices for effective verificationLearn more about Incognia at incognia.com

Driver and courier fraud are a major challenge for delivery platforms today. In this episode, 3 industry experts dig into the leading challenges with driver/courier fraud and discuss best practices for solving them.This episode features:- Eduardo Pires, Incognia, Global Head of Industry for Food Delivery and Ride Hailing- Felipe Cerqueira, Rappi, Global Head of Courier Operations- Shawn Colpitts, Just Eat Takeaway.com, Senior Fraud Investigator Their conversation covers topics like: - Most common types of driver fraud right now- Best practices for responding to bad behavior and violations- Balancing fraud prevention with ensuring driver supply- How to prevent ban evasion and account sharing- The tools used by driver fraudstersConnect with Eduardo Pires on LinkedIn.Learn more about Incognia at incognia.com

Is your platform striking the right balance between robust user verification and seamless onboarding?In this episode, 3 industry experts explore the delicate equilibrium between ensuring the trustworthiness of the users joining your platform and delivering a hassle-free onboarding experience.Featured on this episode are Zuul Yakub, SVP of Customer Success at Incognia, Travis Dawson, Senior Director of Product Management at StockX, and Chelsea Hower, Director of Trust & Safety at Sittercity.Their discussion touches on:- Progressively verifying users across the user journey- The negative effects of intensive verification measures- Helping users see the “What’s in it for me?” of verification- The data that can help you enforce account bans - Innovations in user verificationFor more info on Incognia, go to incognia.com

Faster payments create opportunities for fast fraud. As financial institutions in North America are enabling faster payments for their customers, they're having to find ways to detect and stop fraud more quickly than ever before.In this episode, Incognia’s CEO André Ferraz talks about this challenge with Julie Conroy, Chief Insights Officer at Datos Insights and fraud prevention expert Lenny Gusel from Gusel Advisory.Their conversation covers topics like:- Reimbursement changes around faster payments fraud- The growing importance of mule detection- Lessons learned from the launch of Brazil’s real-time payments service Pix- How location intelligence can help in the fight against faster payments fraudWant to see the slides from this session? Click here.Connect with Andre Ferraz on LinkedIn.For more info on Incognia, go to incognia.com

In this episode, Incognia’s CRO John Lindner talks with Anand Bajoria, Product Director at Varo Bank, and Ronald Praetsch, Co-Founder of About Fraud.Their conversation focuses on how financial institutions can fight account takeovers using the next generation of device recognition technology.In the episode, they cover topics like:- The current ATO landscape for financial services- Customers’ evolving expectations for ease-of-use- The challenge of balancing ATO defense with low friction- Leveraging location behavior to increase security without disrupting customersConnect with John Lindner on LinkedIn.For more info on Incognia, go to incognia.com

Do you know why identity and fraud can make or break the growth of your platform?In this episode, André Ferraz, CEO and Co-Founder of Incognia, and Garrett Olson, Head of Insurance and Risk at Wolt, break down why identity is the foundation for trust & safety on platforms, and how getting identity right (or wrong) impacts the highest levels of company strategy.The audio for this episode comes from a live virtual event hosted by Marketplace Risk. André and Garrett's conversation covers:- Why identity is so critical for trust & safety on platforms and - How fraud starts to creep in when identity breaks down.- How issues with fraud and identity introduce risk and negative ripple effects that have an impact at the highest levels of company strategy- How fraud prevention work has a big influence on platforms’ strategy and ability to grow and scale.Connect with Andre Ferraz on LinkedIn.For more info on Incognia, go to incognia.com

There is a critical decision facing delivery companies globally: whether to build or buy a location solution for fraud prevention purposes. Andre Ferraz, CEO and Co-Founder of Incognia, and Airton Sampaio, Incognia’s Chief Technology Architect, will draw on their extensive experience working with delivery companies, and share insights into the main issues that can be resolved with location technology and the importance of considering different aspects of location solutions.Airton will delve into the unique location signal created by Incognia, exploring the importance of multiple sensors for place-level precision and the challenges of relying solely on GPS. He will also discuss the emerging threat of fraud-as-a-service platforms and the impact of constant changes iOS and Android operating systems have on location-based services.The conversation will provide valuable insights for companies considering developing their own location solution, including the opportunity cost of doing so. Andre will share real-world examples from customers, illustrating the potential financial consequences of taking the time to develop a comparable solution in-house.Connect with Andre Ferraz on LinkedIn.For more info on Incognia, go to incognia.com