Trading Up

How does a business started by a man "a quarter of an inch too short" to be a policeman grow into a £60 million hospitality giant? In this episode of Trading Up, Gavin Annon, Chief Strategy Officer at Mount Charles and son of the inch-short founder, shares his journey from a decade-long career at Tesco to leading a workforce of 3,500 employees. Gavin discusses how the company pivoted from catering to cleaning and retial, by embracing agility and customer-centric values. He also breaks down his unique strategy framework—"Effort vs. Impact"—and the importance of co-creating plans with frontline staff to ensure 100% commitment. Drawing on his leadership at the Belfast Chamber, Gavin explores the future of Northern Ireland’s economy, the power of "positive pressure" for city development, and why Belfast is a "magical" home for investment. And he also shares some interesting insights on how his moonlighting as a DJ has important lessons for running any business.

In this episode of Trading Up Unpacked, hosts Jim Fitzpatrick and Richard Ramsey explore the severe global and local economic impacts of the escalating Gulf conflict, "Operation Epic Fury". With key energy infrastructure damaged and oil supplies threatened, they discuss the looming threat of stagflation and why the Bank of England's Monetary Policy Committee may be forced to hike UK interest rates. Furthermore, they examine why the UK government's soaring debt levels and borrowing costs make another massive energy bailout highly unlikely.The conversation then shifts to the Northern Ireland economy. While the local hospitality sector faces immense pressure from rising costs and significant job losses, there are distinct bright spots in manufacturing and tech. They reveal how the global AI boom is driving expansion for Seagate in the Northwest, and how Wrightbus is thriving with new zero-emission transit contracts.Brought to you in association with EY. The views and opinions expressed by guests on this podcast are their own and do not reflect the views or positions of EY or its other member Firms. EY proudly sponsors the Trading Up podcast but does not endorse or take responsibility for any statements made by individual guests. The Trading Up podcast is for informational and entertainment purposes only and does not constitute professional advice.Supported by - Queen’s Business School at Queen’s University Belfast offers world-class undergraduate, postgraduate, and executive education. The mission of Queen’s Business School is to educate and explore for the benefit of business and society. QBS is triple-accredited, an accolade which puts it in the top 1% of business schools in the world. As a member of the Global Business School Network, the School is connected through strategic partnerships across the globe. QBS engages with the business community to develop principled and effective leaders, provide student and graduate talent, and harness innovation through academic expertise.

In this episode of Trading Up, host Jim Fitzpatrick sits down with Belinda Brown, a highly accomplished executive who has held top leadership roles at global powerhouses like Sephora, L'Oreal, and Diageo. Belinda shares her inspiring journey, from leaving her father and his home in Jamaica and arriving in Northern Ireland with her Irish mum at the age of three where, amidst the Troubles, she began navigating the complexities of identity, race, and class that shaped her approach and success in the top tiers of the corporate world.She offers profound insights on redefining resilience—not as mere endurance, but as the ability to learn from failure and amplify your strengths. Listeners will discover the importance of building "cultural capital"; the immense value of reverse mentoring in business; and why aligning your career with your personal values is the ultimate measure of success. Currently embracing a career pause to achieve "midlife clarity", Belinda’s story is an inspiring tale of purposeful leadership, community building, and finding your authentic voice in spaces that were not originally built for you.Brought to you in association with EY. The views and opinions expressed by guests on this podcast are their own and do not reflect the views or positions of EY or its other member Firms. EY proudly sponsors the Trading Up podcast but does not endorse or take responsibility for any statements made by individual guests. The Trading Up podcast is for informational and entertainment purposes only and does not constitute professional advice.Supported by - Queen’s Business School at Queen’s University Belfast offers world-class undergraduate, postgraduate, and executive education. The mission of Queen’s Business School is to educate and explore for the benefit of business and society. QBS is triple-accredited, an accolade which puts it in the top 1% of business schools in the world. As a member of the Global Business School Network, the School is connected through strategic partnerships across the globe. QBS engages with the business community to develop principled and effective leaders, provide student and graduate talent, and harness innovation through academic expertise.

In this episode of Trading Up Unpacked, Jim Fitzpatrick and Richard Ramsey analyse the severe economic impacts of the Middle East conflict, exploring how the crisis involving Iran and the Strait of Hormuz is driving up global oil prices, shipping costs, and everyday inflation. The hosts unpack how this geopolitical shock overshadowed UK Chancellor Rachel Reeves' Spring Statement, potentially derailing hopes for falling interest rates.Shifting closer to home, the episode dives deep into Northern Ireland's ongoing fiscal challenges. With Stormont trapped in a "fiscal doom loop" of single-year budgets and overspending, Jim and Richard examine the "moral hazard" of continuous UK Treasury bailouts. They discuss the role of the newly established Northern Ireland Fiscal Council, the urgent need for multi-year budgets, and potential policy incentives to finally fix the region's inefficient public spending culture.Brought to you in association with EY. The views and opinions expressed by guests on this podcast are their own and do not reflect the views or positions of EY or its other member Firms. EY proudly sponsors the Trading Up podcast but does not endorse or take responsibility for any statements made by individual guests. The Trading Up podcast is for informational and entertainment purposes only and does not constitute professional advice.Supported by - Queen’s Business School at Queen’s University Belfast offers world-class undergraduate, postgraduate, and executive education. The mission of Queen’s Business School is to educate and explore for the benefit of business and society. QBS is triple-accredited, an accolade which puts it in the top 1% of business schools in the world. As a member of the Global Business School Network, the School is connected through strategic partnerships across the globe. QBS engages with the business community to develop principled and effective leaders, provide student and graduate talent, and harness innovation through academic expertise.

In this inspiring episode, we sit down with 27-year-old entrepreneur and social media sensation Olivia McVeigh. Diagnosed with alopecia at a young age, Olivia transformed personal adversity into a thriving portfolio of purpose-driven businesses. Tune in to discover how she founded Ireland's first wig workshop, built a highly successful bridal makeup enterprise, and became a leading voice in influencer marketing.Olivia shares actionable insights on how founders can leverage platforms like TikTok to build authentic personal brands, showcase behind-the-scenes content, and connect with niche audiences.We also dive deep into the meteoric rise of the Girls Group Chat podcast, exploring community building, Patreon monetisation, and the power of unapologetic authenticity in modern media. Whether you want to scale a specialised business or master social media storytelling, this episode is packed with essential entrepreneurial lessons.Brought to you in association with EY. The views and opinions expressed by guests on this podcast are their own and do not reflect the views or positions of EY or its other member Firms. EY proudly sponsors the Trading Up podcast but does not endorse or take responsibility for any statements made by individual guests. The Trading Up podcast is for informational and entertainment purposes only and does not constitute professional advice.Supported by - Queen’s Business School at Queen’s University Belfast offers world-class undergraduate, postgraduate, and executive education. The mission of Queen’s Business School is to educate and explore for the benefit of business and society. QBS is triple-accredited, an accolade which puts it in the top 1% of business schools in the world. As a member of the Global Business School Network, the School is connected through strategic partnerships across the globe. QBS engages with the business community to develop principled and effective leaders, provide student and graduate talent, and harness innovation through academic expertise.

In this episode of Trading Up Unpacked, hosts Jim Fitzpatrick and Richard Ramsey analyse the economic shockwaves following the US Supreme Court ruling that declared President Trump’s previous reciprocal tariffs illegal. They unpack the resulting bureaucratic confusion regarding billions in potential refunds and Trump’s immediate counter-move: a temporary 15% tariff under Section 122 of the 1974 Trade Act. The discussion covers the impact on "napkin deals" with the UK and the EU's potential for retaliatory measures.Closer to home, they examine the Northern Ireland economy, where the Ulster Bank PMI records growth for the first time in eight months. We look at the "KFC-ing" of the retail sector through automation and the pressure AI is placing on stocks and jobs. Finally, they review the housing market, discussing a 7.5% rise in prices, supply shortages, and predictions for Bank of England interest rate cuts.Brought to you in association with EY. The views and opinions expressed by guests on this podcast are their own and do not reflect the views or positions of EY or its other member Firms. EY proudly sponsors the Trading Up podcast but does not endorse or take responsibility for any statements made by individual guests. The Trading Up podcast is for informational and entertainment purposes only and does not constitute professional advice.Supported by - Queen’s Business School at Queen’s University Belfast offers world-class undergraduate, postgraduate, and executive education. The mission of Queen’s Business School is to educate and explore for the benefit of business and society. QBS is triple-accredited, an accolade which puts it in the top 1% of business schools in the world. As a member of the Global Business School Network, the School is connected through strategic partnerships across the globe. QBS engages with the business community to develop principled and effective leaders, provide student and graduate talent, and harness innovation through academic expertise.

Tony McGaharan, the founder of People Playbook, reveals how he built his Belfast-based consultancy into a global business generating over £1 million in revenue. Working with industry giants like Google, FIFA, and L’Oreal, Tony explains his unique "purposeful, practical, and playful" approach to leadership, arguing that "training is for monkeys" while humans require development.Drawing on his background as a basketball coach, peacebuilder and former Google employee, Tony discusses how to apply sports psychology to the corporate world to build diverse, effective teams. He dives deep into the critical concepts of psychological safety and "discretionary effort"—the secret to getting teams to go the extra mile. Listen in to discover how "soft skills" have become core professional necessities and how local roots can become a global competitive advantage.Brought to you in association with EY. The views and opinions expressed by guests on this podcast are their own and do not reflect the views or positions of EY or its other member Firms. EY proudly sponsors the Trading Up podcast but does not endorse or take responsibility for any statements made by individual guests. The Trading Up podcast is for informational and entertainment purposes only and does not constitute professional advice.Supported by - Queen’s Business School at Queen’s University Belfast offers world-class undergraduate, postgraduate, and executive education. The mission of Queen’s Business School is to educate and explore for the benefit of business and society. QBS is triple-accredited, an accolade which puts it in the top 1% of business schools in the world. As a member of the Global Business School Network, the School is connected through strategic partnerships across the globe. QBS engages with the business community to develop principled and effective leaders, provide student and graduate talent, and harness innovation through academic expertise.

Join Jim Fitzpatrick and Richard Ramsey on this episode of Trading Up Unpacked as they tackle listener questions regarding the local and global economy. First, they dissect the proposed "Good Jobs Bill" and Westminster’s employment rights reforms. Are zero-hour contracts always exploitative, or do they offer necessary flexibility? The duo examine whether increased worker rights and rising National Insurance costs are actually discouraging employers from hiring.Next, the focus shifts to Northern Ireland’s crumbling water infrastructure. With housing development stalled and environmental damage visible in Lough Neagh, they debate the political standoff between Stormont and Westminster. Is it time to introduce water charges to fix the crisis before it’s too late? Finally, a look at history through the lens of Lemon’s Sweets reveals the double-edged sword of protectionist tariffs. From 1930s Ireland to Donald Trump’s trade policies, Richard explains why tariffs often end up functioning as a tax on the consumer.Brought to you in association with EY. The views and opinions expressed by guests on this podcast are their own and do not reflect the views or positions of EY or its other member Firms. EY proudly sponsors the Trading Up podcast but does not endorse or take responsibility for any statements made by individual guests. The Trading Up podcast is for informational and entertainment purposes only and does not constitute professional advice.Supported by - Queen’s Business School at Queen’s University Belfast offers world-class undergraduate, postgraduate, and executive education. The mission of Queen’s Business School is to educate and explore for the benefit of business and society. QBS is triple-accredited, an accolade which puts it in the top 1% of business schools in the world. As a member of the Global Business School Network, the School is connected through strategic partnerships across the globe. QBS engages with the business community to develop principled and effective leaders, provide student and graduate talent, and harness innovation through academic expertise.

From his family’s undertaking business in Tobermore to the "Glass House" in Detroit, Lyle Watters’ journey to the top of Ford Motor Company is a masterclass in resilience. In this episode of Trading Up, Lyle reveals how he navigated an unconventional career path to lead operations across three continents.We dive deep into his toughest assignments: negotiating with Prime Ministers in Romania; managing a 100-day Covid lockdown in China; and turning around a "hopeless" $1 billion loss in South America while under armed guard.Lyle shares candid insights on the burden of leadership, recounting how he personally addressed staff during painful plant closures to tell them, "This is not your fault".Packed with actionable lessons on radical transparency, the EV revolution, and why organisations must "stay paranoid" to survive, this is essential listening for aspiring leaders and business strategists.DisclaimerBrought to you in association with EY. The views and opinions expressed by guests on this podcast are their own and do not reflect the views or positions of EY or its other member Firms. EY proudly sponsors the Trading Up podcast but does not endorse or take responsibility for any statements made by individual guests. The Trading Up podcast is for informational and entertainment purposes only and does not constitute professional advice.