Unearthing Gems: A Deep Dive into Effective RecruitmentIn this episode of Thought Leadership Democratize, host Angelique Greco speaks with Martina MacDermott, head of Peridot, about the intricacies of recruitment in the life sciences industry. Martina brings 25 years of experience and shares insights into why recruitment is challenging. She elaborates on the importance of finding the right candidates. Forget the bum in a seat roles, companies cannot afford to settle for average candidates for their most impactful role. Martina explains the differences between contingent and retained recruitment processes, and the need for a tailored approach based on the role's impact. Martina emphasizes the value of a collaborative effort between recruiters and companies to ensure high-quality hires and discusses the meticulous process Peridot follows to uncover top talent who can truly add value to organizations. The episode underscores the importance of investing time and resources in recruitment to find 'gems' who will drive success and elevate organizational performance.00:00 Introduction to Thought Leadership Democratize00:27 The Challenges of Recruitment01:36 Unearthing Gems: What It Means03:24 The Importance of Tailored Recruitment Processes04:58 Contingent vs. Retained Recruitment05:39 The Retained Process: A Deep Dive10:44 Finding and Engaging Top Talent13:55 Big vs. Boutique Recruitment Agencies16:08 The Value of a Thorough Recruitment Process17:24 Conclusion and Final Thoughtslearn more at https://www.weareperidot.com.au/
Crafting Customer-Centric Transformation: Insights from Lennart BorstImagine what it would be like to truly align a business transformation with your customers' needs. In this episode of 'Thought Leadership Democratised,' we talk to Lennart Borst, an expert in helping large-scale businesses—spanning from telco to construction—deliver on the promises of their products. Lennart emphasizes the importance of motivation, conducive environments for change, and customer experience over product innovation alone. Key takeaways include understanding the true motivations behind change, involving the right stakeholders, and focusing on value-centered KPIs. Lennart shares practical steps, like listening to customer calls and involving a broad team in redesigning services. The journey showcases the importance of embedding customer value at the heart of organizational transformation.00:00 Introduction to Thought Leadership Democratised00:04 Meet Lennart Borst: Business Transformation Expert00:14 The Importance of Business Transformation00:47 Challenges in Business Change00:55 Approach to Effective Business Change01:28 Creating a Conducive Environment for Change02:01 The Role of Executive Support02:29 Starting with the Customer03:08 Common Pitfalls in Business Transformation04:53 Overcoming Pitfalls: Steps to Success05:14 Defining Customer Value and Purpose05:56 Taking the Organization on a Journey07:37 Prototyping and Measuring Success08:24 Key Takeaways for Business Transformation09:22 Understanding True Motivation09:48 Example: True vs. False Motivation13:21 Designing the Customer Journey13:59 Involving the Right Teams17:54 Handling Resistance and Ensuring Buy-In18:58 Conclusion and Final Thoughts
