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The Leadership in Insurance Podcast - Insurtech & Innovation
Closing the cyber protection gap, An Interview with Xing Xin, CEO & co-Founder, Upfort
This week’s The Leadership in Insurance Podcast 🎧continues our deep-dive into #Cyber, where I talk to Xing Xin, CEO and co-Founder at Upfort about 🔨‘enabler tools’ that can empower companies of all sizes to better manage cyber risk by unlocking their data to improve understanding of a company risk and support proactive interventions.
In this episode we take a look at the growing Cyber protection gap – even a one man band now has multiple technology touch points.
⇝We discuss how the growing SME protection gap is often underserved - particular for products that support fundamental cyber security controls and effective cyber risk management - and that’s where Upfort steps in.
We also discuss the ROI that criminals are really looking for in a cyber attack and how focusing on where ransomware attacks are the most cost-effective for criminals enables organisiations to invest more wisely in their cyber security
💡Listen in below for the top routes of entry
Xing also explains the biggest challenge in managing cyber risk – changing user behaviour - as it often at the individual level that cyber risk enters a business (👇listen in for my great analogy comparing cyber security to a smoke detectors!). We discuss how there isn’t a single bullet but multiple avenues to support changing behaviour including:
💸encouraging more proactive behaviour e.g. through incentives and discounts
📲engaging in user training, simulated attacks and AI assistance – including the use of gamification
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Fueling Innovation: A Conversation with Dan Israel, Managing Director of the Global Insurance Accelerator (GIA)
28:43|🔥 New Episode Alert: Leadership in Insurance Podcast 🔥🚀 This week, I had the pleasure of hosting Dan Israel, Managing Director of the Global Insurance Accelerator (GIA), on the podcast. 🌟 As a leader in one of the first accelerators dedicated to insurance innovation, Dan has spent over a decade connecting startups with mentors, investors, and the resources they need to succeed. 💡 Under his leadership, the GIA has built a globally recognized program that helps early-stage companies solve foundational business challenges and accelerate their growth. 🌍✨In our conversation, Dan shared fascinating insights into:💡 The critical role mentorship plays in guiding startups through the complex insurance landscape.🎯 How the GIA’s rigorous selection process identifies founders with game-changing ideas.📈 The trends and themes shaping the future of insurance—from AI-driven solutions to new models of customer care.Dan’s passion for innovation and his commitment to nurturing the next generation of insurance leaders is truly inspiring. 🙌 Whether you’re a startup founder, an investor, or just curious about how the industry is evolving, this episode is packed with valuable takeaways. 🔥🎧 Don’t miss this deep dive into the future of insurtech! Listen now: #LeadershipInInsurance #Insurtech #Podcast #Innovation #MentorshipRevolutionizing Insurance: A Conversation with Juan García, the Co-Founder of Tuio
31:13|🎙️ New Episode Out Now! 🎙️This week on The Leadership in Insurance Podcast, Alex Bond is joined by Juan Garcia, Co-Founder of Tuio, to discuss how this cutting-edge insurtech is simplifying insurance for a new generation of customers. If you’re curious about how technology is revolutionizing the industry, this episode is a must-watch (or listen!).By combining advanced data insights with AI-powered customer interactions, Tuio delivers:🔹 Smarter, personalized pricing that factors in not just assets, but also customer behavior.🔹 A claims process that’s fast, efficient, and digital-first, managed entirely in-house for better customer experiences.🔹 Clear, jargon-free policies designed for digital-native customers who demand value for money.📌 Key highlights from the episode:✅ Customer-first innovation: Why Tuio is focused on serving a digitally savvy generation often overlooked by traditional insurers.✅ AI at work: How their virtual assistant “Leia” handles 60% of customer queries autonomously, with higher satisfaction scores than human agents.✅ Granular pricing: How Tuio uses unique data sources, like Spain’s cadastre, to tailor policies and improve risk prediction.✅ Claims reimagined: Why managing claims in-house isn’t just a choice but a commitment to better customer outcomes and lower loss ratios.✅ Future growth: Juan shares Tuio’s vision for expanding into Southern Europe by 2025-26.This conversation is packed with actionable insights on how insurtechs like Tuio are bridging the gap between what customers want and what insurance delivers—and it’s a fascinating look into the future of the industry.📢 Don’t forget to like, share, and comment! What excites you most about Tuio’s approach to insurance?#Insurtech #LeadershipPodcast #InsuranceInnovation #CustomerExperience #AI #Redefining Fertility Care Through Innovation, A Conversation with Ines Cheaib, COO at Gaia
23:41|What if the biggest hurdle to starting a family – the financial cost – could be eased by a breakthrough insurance model? In this eye-opening episode, The Leadership in Insurance Podcast welcomes Ines Cheaib, the COO at Gaia, a company reshaping fertility care with a purpose-driven, outcome-based insurance solution. 🌱✨Gaia is on a mission to make family-building more affordable, accessible, and transparent. With an innovative model that prioritizes outcomes over traditional payment structures, Gaia is tackling the financial barriers that prevent so many families from accessing fertility treatments.Ines shares some invaluable insights:💫How Gaia uses predictive data models to build personalized plans for each family, reducing the burden of costs over time,💫Why entering the insurance industry without any preconceptions became Gaia’s biggest advantage in building a groundbreaking solution,💫The power of partnerships with insurers – and how strong collaboration has helped Gaia quickly expand from the UK to the U.S.,💫And why Gaia is redefining what “insurance” means, focusing on what truly matters: helping people achieve their dreams of becoming parents.💡 This episode is filled with fresh ideas on innovation, resilience, and a new perspective on the intersection of insurance and family tech.Don’t miss this conversation if you’re curious about the future of insurtech, healthcare innovation, or simply want to hear an inspiring story of a company making a meaningful impact. Tune in Monday to hear how Gaia is changing the game and bringing hope to countless families around the world. 💙👶#LeadershipInInsurance #Podcast #Gaia #Innovation #FertilityCare #FamilyTech #Insurance #IVFBreaking Boundaries in Insurtech, A Conversation with Romaney O’Malley, Group CFO of bolttech
34:59|We’re excited to share our latest episode on The Leadership in Insurance Podcast, featuring Romaney O’Malley, a trailblazer in the insurance and insurtech space and a key leader at bolttech. Join us as we explore bolttech’s groundbreaking work in connecting insurers, distributors, and customers worldwide through seamless, tech-driven solutions.In this insightful episode, Romaney dives into:💫bolttech’s Game-Changing Vision: Discover how bolttech is redefining insurance access and distribution through a connected global platform, bridging the gap between traditional and digital solutions for a more accessible insurance experience.💫The Future of Embedded Insurance: Romaney unpacks what embedded insurance means for consumers and why it’s a crucial part of bolttech's strategy moving forward.💫Leadership in a High-Growth Insurtech: Hear Romaney’s approach to managing growth, inspiring teams, and staying innovative in a rapidly changing industry. She shares the mindset shifts and skillsets she believes are essential for leaders looking to thrive in tech-driven environments.💫Industry Trends to Watch: From digital transformation to the power of data, Romaney offers her take on the trends that will shape the future of insurtech and create new opportunities for industry players.If you’re interested in the forces reshaping insurance and the leadership guiding it, this is an episode you won’t want to miss! Tune in for a deep dive into bolttech's journey and Romaney’s expert insights on the future of the industry. 🎧 #LeadershipInInsurance #Insurtech #bolttech #InsuranceInnovation #IndustryInsights #FutureofInsuranceTransforming Insurance with Bitcoin: A Conversation with Zac Townsend, CEO of Meanwhile
29:49|In this episode, I had the privilege of speaking with Zachary Townsend, CEO of Meanwhile, who’s leading a game-changing initiative by using Bitcoin to tackle underinsurance in high-inflation countries. Zac and his team are rethinking life insurance from the ground up, and our conversation was packed with fascinating insights into how they’re doing it.Here’s what you’ll learn:🔹 Bitcoin in Life Insurance: How Meanwhile exclusively transacts in Bitcoin to provide stability in economies with high inflation.🔹 Licensed in Bermuda: Why Bermuda’s regulatory landscape is key to their innovation, and how they’re navigating the complexities of the jurisdiction.🔹 Managing Bitcoin Volatility: The strategies Meanwhile uses to handle Bitcoin’s price swings while maintaining trust and security for policyholders.🔹 Tech-First, Full-Stack Approach: How Meanwhile integrates technology at every level to scale their model and aim for 1 billion policyholders globally.🔹 Blockchain and Investors: How blockchain technology and a diverse group of investors are propelling Meanwhile's growth and vision for the future of insurance.This episode is a must-listen for anyone in fintech, insurtech, or blockchain, and for those curious about how digital currencies are reshaping the traditional insurance model.#Insurtech #Bitcoin #Blockchain #LifeInsurance #Fintech #InsuranceInnovation #LeadershipInInsuranceAI, Profitability, and the Future of Insurance: A Conversation with Robin Gilthorpe, CEO of Earnix
30:51|🎧 Just Dropped! New Podcast Episode with Robin Gilthorpe, CEO of Earnix 🚀This week, we’re diving deep into the future of insurance with Robin Guildford, CEO of Earnix, on the Leadership in Insurance Podcast!In this jam-packed episode, Robin shares how Ernix is transforming the industry with AI-driven software that helps insurers:🔹 Stay profitable while adapting to fast-changing markets🔹 Personalize customer interactions like never before🔹 Seamlessly integrate legacy systems with cutting-edge platforms🔹 Unlock new growth in SME, pet insurance, and commercial linesEarnix is the premier provider of mission-critical, cloud-based intelligent solutions across pricing, underwriting, rating, and product personalization. These fully integrated solutions provide ultra-fast ROI and are designed to transform how global insurers and banks are run by unlocking value across all facets of the business. Earnix has been innovating for insurers and banks since 2001, with customers in over 35 countries across six continents and offices in the Americas, Europe, Asia Pacific, and Israel.We also get into the growing importance of data science and how to strike the perfect balance between technology and human insight. If you’re ready to stay ahead of the curve, you can’t miss this one!💥 Tune in now for actionable insights and game-changing strategies.#LeadershipInInsurance #Insurtech #AIinInsurance #FutureOfInsurance #Innovation #Podcast #DataScience #CustomerPersonalizationFueling Insurtech Innovation: Inside the Global Impact of Insurtech Gateway with COO Maria Coko
25:55|We're thrilled to announce the latest episode of The Leadership in Insurance Podcast, featuring Maria Coko, COO of Insurtech Gateway — one of the leading incubators and investors in the insurtech space.In this insightful conversation, Maria shares how Insurtech Gateway accelerates the growth of startups, offering a unique combination of insurance capacity, regulatory expertise, and strategic investment. We discuss:💡 The essential role of resilient founding teams and the importance of alignment on vision.🌍 Insurtech Gateway’s global footprint with hubs in London and Sydney, supporting over 100 insurance partners and 40+ startups. 🚀 How their platform helps founders break into the market with the speed and strength needed to succeed in this competitive space.We also explore exciting developments in the integration of AI within insurance, along with how Insurtech Gateway is addressing protection gaps across the industry.This episode is packed with valuable insights for anyone navigating the insurtech world. Don’t miss it!The Emerging Tech Series with Jim Heide, Co-Founder & COO, Loadsure
31:45|On this weeks episode of The Emerging Tech Series on The Leadership in Insurance Podcast, I had the pleasure of speaking with Jim Heide, Co-Founder & COO of LoadShore, about their vision to revolutionize the freight and logistics industry. 🎙️We covered some great topics including:Mastering Innovation: The art of intent behind continuous improvement in processes, platforms, and products. 🚀AI & Machine Learning: How these technologies are transforming claims processing and risk management. 🤖Holistic Freight Protection: Offering predictive tools and recovery processes to protect freight end-to-end. 📦Culture & Growth: Scaling from 78 employees to 200 while maintaining a strong company culture in a remote work environment. 🌍Tune in to learn how LoadShore is leading the way in freight protection with cutting-edge technology and expertise!#FreightProtection #Innovation #Insurtech #AI #LogisticsFrom Law to Insurtech Leadership, A Conversation with Sam Hoppe on Open's Journey and UK Expansion
26:22|In this exciting episode we sit down with Sam Hoppe, the Chief Commercial Officer and Insurance Officer at Open, to dive into the company's journey from its Australian roots to becoming a leader in the insurtech space🌍🚀Sam shares her remarkable career shift from ⚖️ law to insurtech leadership and reveals how Open is driving innovation through technology-led, multi-product insurance solutions. 💡 Discover how Open is tackling the unique challenges of expanding into the UK market , creating value-driven partnerships 🤝, and setting its sights on European growth. 🌍✨ Key topics include:- Sam’s transition from ⚖️ law to leading a cutting-edge insurtech company- Open’s tech-driven approach to delivering smarter insurance solutions 💻- Navigating the complexities of the UK insurance market 💼- Future plans for Open’s European expansion 🚀- How Open builds collaborative partnerships to deliver exceptional customer experiences 💡If you're interested in insurtech innovation, 🚀 leadership, or learning how to break into new markets 🌍, this episode is a must-watch! 🎧🔔 Don’t forget to subscribe for more insightful conversations with leaders shaping the future of insurance!