The Professional Services Pursuit

In this episode of the Professional Services Pursuit podcast, Banoo wraps up our series on Gen Z in the workplace. Featuring insights from three remarkable Gen Z professionals, this conversation delves into how their generation is reshaping work cultures and expectations. Listen in as they share their career journeys, the importance of company culture, and their visions for the future workplace.Key topics covered include: Career path exploration in the midst of uncertainty and global changesThe critical role that company culture and values played in their career decisions Essential elements for successful leadership and management in the modern workplacePerspectives on risk-taking from a Gen Z viewpoint The importance of networking, mentorship, and leveraging social media to build valuable professional relationships and guidance.If you would like to listen to the entire series on this topic check out these episodes as well: Ep. 72 - Understanding and Engaging Gen Z in the Workforce w/ Tessa MisiaszekEp. 76 - Navigating Multi-Generational Workforces w/ Meagan Johnson

In this insightful episode of the Professional Services Pursuit podcast, host Brent welcomes back John Ragsdale, Distinguished Researcher, Vice President of Technology Ecosystems at TSIA. The conversation dives deep into the key findings from Kantata's State of the Professional Services Industry Report and TSIA's 2024 Technology Survey. Join them as they geek out over some insightful new data and discuss the top trends happening in professional services.Key topics discussed include:Survey insights and market optimism The challenges with legacy PSA tools The importance of data quality and integration for AI implementation  The need for better forecasting tools to manage demand and resource allocationThe shift from a launch and leave mentality to client retention and satisfaction Explore the full State of the Professional Services Industry Report now and visit TSIA Featured Insights to become a member and access all of the amazing content that they have available.

Welcome to a special Halloween-themed episode of The Professional Services Pursuit! Join hosts Banoo and Brent as they share spooky tales from their collective 40 years of experience in the professional services industry. Get ready for a chilling journey through the challenges, unexpected twists, and spine-tingling stories of projects gone wrong, nightmare clients and more.Key horror stories:The marketing microsite nightmareY2K panicA demanding clientM&A culture shockA long flight for a short meetingTune in for these and other haunting stories from the world of professional services. Don't forget to share your own horror stories with us at podcast@kantata.com, and stay tuned for a potentially more cheerful episode during the winter holidays!

In this episode of the Professional Services Pursuit podcast, Brent welcomes Igor Mamut, VP of Strategic Finance at Kantata, for a deep dive into the evolving role of the CFO in the professional services industry. They explore the strategic imperatives and considerations that finance leaders weigh when investing in new technologies and platforms. Igor shares his extensive experience, discussing the importance of aligning technology investments with both current and future business needs. Whether you're running a services company or selling software to one, this episode offers valuable perspectives on the financial and strategic dynamics at play.Key topics include:The CFO's expanded role from financial gatekeeper to strategic advisorCritical questions for evaluating new platformsAligning tech investments with future goals and operational efficiencyBalancing essential needs versus nice-to-havesLearning from past mistakes and refining decision-making frameworksPreparing for future challenges in a rapidly changing regulatory and economic landscape

In this episode of the Professional Services Pursuit, we share a recent webinar we did with The Society of Digital Agencies (SoDA). Tom Beck, SoDA’s Executive Director, interviewed Brent, Deborah Heslip and Louise Martens from the Monks Agency. The discussion delves into the transformative trends impacting agencies today, market dynamics, the influence of AI, shifts in commercial models, and the importance of operational efficiency.Other key topics covered include:Agency transformation and AI's role in driving efficiency and innovationTraditional hours-based models vs. outcome-focused pricingThe importance of aligning business operations with client demandsPractical advice on integrating AI within agenciesThe risks of inaction in the face of technological advancements To explore the topic more, check out this report by SoDA and Kantata on the transformation of agency frameworks, focusing on operations, client relations, talent management, and innovation.

In this episode of the Professional Services Pursuit, Banoo continues her exploration of generational differences in the workplace by talking with Meagan Johnson. Meagan, a renowned generational expert, author, and corporate speaker, shares her insights on bridging the generational gaps to create a cohesive, productive, and harmonious work environment. With a focus on Generation Z, this episode also explores the historical evolution of generational dynamics and offers practical tips for recruitment, retention, and team collaboration.Other key topics include:Understanding generational signposts Effective communication across generations Tips and strategies for fostering collaboration among multi-generational teamsRecommendations for attracting and retaining Generation Z talent Techniques to keep Gen Z employees engaged and connected in a remote working environment.Learn more from Meagan by visiting meaganjohnson.com