The Poster Boy Podcast


Your most unhappy customers are your greatest source of learning - Bill Gates.

Season 2, Ep. 5

Sometimes conversations get emotional; maybe you made a colossal mistake or dropped the ball. At this moment, it's probably the most stressful thing you're dealing with.

So what do you do when a customer is unhappy? Well, this is when you start to learn character and integrity. You just have to do the only thing you can do, which is: make it right. 

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