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cover art for EP758 The Gucci Bag Principle: Why Your Best Clients Will Happily Pay You $350 a Session

The Paul Gough Show

EP758 The Gucci Bag Principle: Why Your Best Clients Will Happily Pay You $350 a Session

Ep. 758
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In this episode, I go deep on something that most clinic owners get completely wrong - what your patients are actually paying you for. Spoiler: it's not the treatment.


I get asked:

  1. "Why will a patient pay you $350 when they can get the same treatment for $150 around the corner?"
  2. "What did Mr. Gucci understand about his customers that most clinic owners completely miss?"
  3. "Why do some clients disappear for nine months, never use a single thing you offer, and still happily keep paying you?"
  4. "How did the UCLA "See I Care" model completely change the way I think about patient experience?"
  5. "What's the difference between good customer service and the kind of experience people will pay a premium for?"
  6. "How do you know when your business is built to last β€” and how do you know when it's in trouble?"


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