The MoneyLIVE Podcast

In this episode of the MoneyLIVE Podcast, we’ll be hearing from Jos Veendrick (Vice President – Continental Europe, TSYS) on how to thrive in the new payments ecosystem.Tune in to gain insight on:Competing with BigTech and meeting new customer expectations: how can banks and payment providers keep pace with change?Going cashless: will the Nordics set the pace for a cashless future?BNPL 2.0: what will be the next iteration?To hear more insights on navigating the new payments ecosystem, come along to MoneyLIVE Payments Europe, taking place in Amsterdam from 20-21 November 2024 – you don’t want to miss it!

In the run up to MoneyLIVE Summit, we’ve partnered with the London Institute of Banking and Finance to explore how banks should be approaching Consumer Duty now the deadline for compliance has passed. From breaking down the FCA’s ten key questions for firms, to ensuring Consumer Duty efforts are effective across all customer bases, we spoke to two industry experts to unpack the top priorities for financial institutions. Join Helene Panzarino, Associate Director – Centre for Digital Banking and Finance at LIBF and Dave Pickering, Head of Consumer Duty Implementation at Virgin Money to gain insight on exploring effective communication: ensuring understanding from both customers and staff.

In the run up to MoneyLIVE Summit, we’ve partnered with the London Institute of Banking and Finance to explore how banks should be approaching Consumer Duty now the deadline for compliance has passed. From breaking down the FCA’s ten key questions for firms, to ensuring Consumer Duty efforts are effective across all customer bases, we spoke to two industry experts to unpack the top priorities for financial institutions. Meeting the needs of the target customer: how can banks ensure that products perform as expected? Keeping the vulnerable customer in view: what are the risks to identify, and how can they be consistently monitored?   What are the characteristics of vulnerability and how can banks identify the customers most in need?  Acting on fair value assessments: how can fair value assessments be conducted effectively, and how can banks turn their findings into tangible ‘good customer outcomes’? Ongoing evaluation: what does this mean in the context of data and MI monitoring of fair value? How can banks ensure communication is clear, fair and not misleading? How can banks test communication effectiveness and act on results?   Effective communication with vulnerable customers: what are the key considerations?  Sustaining support beyond the sale: what are customers expecting from banks post-sale, and how does this differ from pre-sale? Empowering employees through education: how can banks ensure every individual is informed of their responsibilities? How can banks effectively evaluate their ability to deliver good outcomes to customers and put appropriate mitigants in place for risks identified? 

In this episode of the MoneyLIVE Podcast, we’ll be hearing from Matthijs Van Voorst (Director – Strategic Partnerships, ABN Amro) on enhancing your FinTech partnership propositions and seizing today’s opportunities for cross-industry partnerships Listen to gain insight on: Spotlight on the ABN Amro way: what does a good FinTech partnership look like, from success stories to lessons learnt? Assessing the partnership landscape: which industries are ripe for cross-sector collaboration? Defining the criteria for a successful partnership: Matthijs’s top three tips To hear more insights on enhancing your third-party partnership propositions, whether it’s FinTech, BigTech or cross-industry, come along to MoneyLIVE Summit, taking place in London from 6th-7th March 2024 – you don’t want to miss it! 

In this episode of the MoneyLIVE Podcast, we’ll be hearing from Joo Runge (CEO, Women in Tech Denmark) on the power of diverse boards and leadership in delivering better business results.  Listen to gain insights on: Navigating the nuances of diversity and inclusion: what do these terms mean for banks? Beyond the buzzwords: how to take diversity from box ticking, towards meaningful diversity Building the business case: the necessity of diverse boards and leadership to enhance business performance To hear more insights on the business case for diversity and the practical steps towards achieving inclusion, come along to MoneyLIVE Summit, taking place in London from 6th-7th March 2024 – you don’t want to miss it! 

In this episode of the MoneyLIVE Podcast, we’ll be hearing from Linus Fugl (Senior Vice President – Financial Crime, Dankse Bank) on building and maintaining trust in the face of an ever-evolving fraud landscape. Listen to gain insight on: Understanding the value of trust: what does it mean for banks and do we take it for granted? The case for communication: ensuring customers are on-side through education and integrity Promoting pro-active fraud-prevention: practical steps to get ahead of next-gen fraud 

In this episode of the MoneyLIVE Podcast, we’ll be hearing from Jean-Pierre Sleiman (Head of Digital Operations, N26) on how generative AI is impacting banks – from employees to innovation.  Listen to gain insights on:  What does generative AI look like in practice, in N26 and beyond? Spotlight on Neon: success stories and lessons learnt from a real-life chatbot Preparing your people: what skillsets to attract and retain in the age of gen AI  Top takeaways for incumbents: Jean-Pierre's shares his AI advice for the industry