Series 1, Episode 5: Understanding Customer Data Insights

In this episode Iola Sanger of Freeman Grattan Holdings joins Jen Towers and Jonathan Britten of EQ Customer Resolutions to discuss the importance of truly understanding customer data and using those insights to make business process improvements.&nbsp;

Those that think, do.

In this episode, we discussed the growing importance that consumers are placing on the green credentials of lenders, and how both the individual borrower and the organisation can benefit in the long term. Richard Carter, Executive Chair,&nbsp;from&nbsp;EQ Credit Services&nbsp;is joined by Alex Mollart from Tandem Bank.

Season 2, Episode 2: More Than A Green Dream

In this episode we focus on the diverse needs of borrowers, and how the importance of flexible&nbsp;and innovative&nbsp;technology, such as Open Banking, can support them.&nbsp;Richard Carter, Executive Chair,&nbsp;from&nbsp;EQ Credit Services&nbsp;is joined by Louis Rix, CEO&nbsp;from 247 Money.

Season 2, Episode 1: All Unique

In this episode we focus on vulnerability and the changing needs of both customers and members of staff, as a result of the pandemic. Stuart Simpson from EQ Benefactor is joined by Amanda Rochford, the Head of Customer Accessibility &amp; Inclusion from EQ.

Season 1, Episode 4: Supporting Vulnerable Customers and Staff

In this episode we focus on the challenges of adapting quickly to regulatory change and the roles of people, process and technology. Martin Kisby, Director of Compliance from EQ Credit Services is joined by Steve Peacock, Chief Risk Officer from Oplo.

Season 1, Episode 3: Adapting to Regulatory Change

In this episode, we explore what customer vulnerability means today, and how businesses can provide appropriate support.&nbsp;Martin Kisby, Head of Compliance, from EQ Credit services is joined by Nicki Osborne, Customer Experience Manager, from M &amp; G discuss customer vulnerability and the current challenges in the marketplace.

Season 1, Episode 2: Customer Vulnerability in 2021

In this episode, we focus on operational resilience, and the challenges of building this into all areas of your business.&nbsp;Anthea Coulter, Account Director from EQ Hazell Carr is joined by Scott Woolveridge, Operations Director, from GAIN Credit.

Season 1, Episode 1: The Importance of Operational Resilience

With special guests and in-house experts, the Equiniti Podcast explores business themes of all horizons. Breaking down complex regulation and operational best practice, we bring a real-world perspective to business and management phenomena. For more information visit www.equiniti.com

The Equiniti Podcast

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