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The Equiniti Podcast

Those that think, do.

With special guests and in-house experts, the Equiniti Podcast explores business themes of all horizons. Breaking down complex regulation and operational best practice, we bring a real-world perspective to business and m

Latest Episode12/15/2021

Supporting Vulnerable Customers and Staff

Season 1, Ep. 4

In this episode we focus on vulnerability and the changing needs of both customers and members of staff, as a result of the pandemic. Stuart Simpson from EQ Benefactor is joined by Amanda Rochford, the Head of Customer Accessibility & Inclusion from EQ.

Supporting Vulnerable Customers and Staff

Season 1, Ep. 4

In this episode we focus on vulnerability and the changing needs of both customers and members of staff, as a result of the pandemic. Stuart Simpson from EQ Benefactor is joined by Amanda Rochford, the Head of Customer Accessibility & Inclusion from EQ.

Adapting to Regulatory Change

Season 1, Ep. 3

In this episode we focus on the challenges of adapting quickly to regulatory change and the roles of people, process and technology. Martin Kisby, Director of Compliance from EQ Credit Services is joined by Steve Peacock, Chief Risk Officer from Oplo.

Customer Vulnerability in 2021

Season 1, Ep. 2

In this episode, we explore what customer vulnerability means today, and how businesses can provide appropriate support.Martin Kisby, Head of Compliance, from EQ Credit services is joined by Nicki Osborne, Customer Experience Manager, from M & G discuss customer vulnerability and the current challenges in the marketplace.

The Importance of Operational Resilience

Season 1, Ep. 1

In this episode, we focus on operational resilience, and the challenges of building this into all areas of your business.Anthea Coulter, Account Director from EQ Hazell Carr is joined by Scott Woolveridge, Operations Director, from GAIN Credit.

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