Share
Tej Talks: Being Better
How to manage Tenants in your HMOs, reduce voids and increase the profit with co:home
Topics:
- The evolution of the HMO and why quality is important.
- Why the customer experience is the most important aspect of letting properties. A lot of investors get hung up on the property and forget about the people living in the property.
- Why service trumps design.
- Why property management should be a given and how we can use tech to solve this problem easily so that our focus can be on the customer/tenant.
- There are very few good HMO agents out there - landlords are often put off investing in certain areas or full stop because of this problem.
- Better customer experience can deliver better returns and reduce stress and hassle on the part of the landlord.
- How we implement customer service in our new HMO management offering, co:home.
Matt Baker, Dan Jackson and Leah Ziliak of co:home, approach property investing and management by putting the customer – the tenant - at heart of the business and encouraging the formation of coliving communities within HMOs. Coliving is an approach which leads to a better living experience and therefore longer tenancies, fewer issues and even market-beating rents.
Matt Baker
Co-founder of Scott Baker Properties, The HMO Platform, Head of Business Development at co:home, and #1 Best Selling author of Next Level Landlord. Matt is a specialist in Next Level HMO® and coliving developments. He is recognised in the property industry as one of the country’s leading HMO and coliving educators.
Starting life as musician, Matt has always had a creative side, composing and performing as a pianist in numerous collaborations. He also grew and sold a successful musical education business.
Matt aims to create meaningful relationships within his property development and training businesses. This customer-first approach has led to the successful creation of a £5 million property portfolio in his first 4 years of investment, using the majority of investor finance.
Matt’s wider vision is to have a positive impact on shared living communities across the globe to create lifelong peace of mind and well-being for both tenant and landlord.
Leah Ziliak
With over 10 years of experience working in the hospitality and entertainment industries, Leah Ziliak is passionate about connection and creating engaging environments. Leah is Head of Customer Experience at co:home and much of the work she does lies in the designing and planning.
While traveling full-time as a digital nomad, Leah came across the concept of coliving in Europe and fell in love with the communities she discovered. Using best practices from the world of tourism and hospitality, Leah founded a consultancy for coliving spaces, with a focus on creating consistently positive customer experiences.
Leah recognisies that the goal of any coliving space isn’t about forcing connection, it’s about creating environments for it to happen.
Dan Jackson
In 2016, Dan left a 20-year career in the city to found UrbanShared a tech driven coliving operator in South West London. With plans to take coliving nationwide, he realised he couldn’t do it alone, so when he was approached to co-found co:home, a nationwide start-up coliving operator he jumped at the opportunity. Dan now brings this experience into co:home leading on the management process.
Dan has a background in technology and operations having worked in some of the UK’s largest financial institutions during a 15-year career. He is obsessed with customer experience and believes that the nascent coliving market is ready for a step change, where the customer comes first.
Links:
@cohome.life
www.makemineacohome.com
Matt: @clearlymattbaker
https://www.linkedin.com/in/clearlymattbaker/
Leah: @thecolivingconsultant
https://www.linkedin.com/in/leahziliak/
Dan: @lovecoliving
https://www.linkedin.com/in/danielijackson/
More episodes
View all episodes
How To Increase Profit In Low-Margin Businesses
16:57|Struggling to turn a profit in your low-margin business? It’s a tough spot, but there are strategic ways to maximize your profitability and elevate your success. In this video, we dive deep into practical tips and techniques that can make a real difference for entrepreneurs and business owners like you. Discover actionable insights to boost your revenue, cut costs, and streamline your operations—all while keeping your team motivated and engaged.Our expert strategies are designed to help you make the most of every opportunity, even when margins are tight. Whether you’re looking to optimize your pricing, improve efficiency, or explore new revenue streams, this video has got you covered. Say goodbye to financial stress and hello to a more profitable future!Ready to take your business to the next level? Transform your business, life, and mindset with personalized mentorship and guidance. Click the link below to learn more and start your journey to success today! www.tejsingh.me/mentor#BusinessGrowth #ProfitMaximization #EntrepreneurTips #BusinessStrategyI Acquired 3 Businesses In 12m, £1m Revenue... let me show you how
15:31|Visit www.tejsingh.me/mentor Whether you're a seasoned entrepreneur or just stepping into the world of mergers and acquisitions, this guide is packed with insider tips and strategies to help you navigate the complex process with ease. Learn how to evaluate potential deals, negotiate like a pro, and ensure a smooth transition that sets you up for success.Our step-by-step approach breaks down the essentials of M&A, from due diligence to finalizing the deal, so you can approach your next acquisition with confidence and clarity. Discover practical advice, real-world examples, and actionable insights that will transform the way you handle business growth and expansion.Ready to take your business, life, and mindset to the next level? Visit www.tejsingh.me/mentor to get personalized mentorship and start making powerful changes today. Don't miss out on the opportunity to transform your entrepreneurial journey!#BusinessAcquisition #Entrepreneurship #MergersAndAcquisitions #BusinessGrowthYour Business Runs You... Get A Life!
16:09|Unlock the secrets to scaling your business with our latest video, "The Mindset for Scaling: Shifting from Operator to Owner." Dive into the key strategies that will help you transition from working in your business to working on your business. This is your chance to discover how to elevate your mindset and approach to ensure you’re not just managing tasks but driving growth and success.In this video, we'll break down the essential shifts you need to make to transform your role from an operator to a visionary owner. Learn how to delegate effectively, empower your team, and focus on high-impact activities that drive your business forward. If you're ready to take your business to the next level and embrace a new mindset, this is the video for you.Don’t miss out on the opportunity to revolutionise your approach and achieve extraordinary results. For personalised guidance and strategies to transform your business, life, and mindset, visit www.tejsingh.me/mentor. Watch now and start your journey to becoming the leader you aspire to be!#BusinessScaling #EntrepreneurMindset #BusinessGrowth #LeadershipDevelopmentBudget 2024: The UK is a Shambles
15:02|The Labour Party just revealed their 2024 budget – and yep, it’s just as frustrating as you'd expect. Rachel Reeves laid out the new tax regime with the typical political finesse, but let’s talk about the real impact. National Insurance? Up. Capital Gains Tax? Higher. More money funnelled from your pockets with the promise of change? You bet! Yet, take a look around – our roads are still pothole playgrounds, the NHS is on life support, and good luck navigating public transport without a delay. And don’t get me started on this country's "defence" spending...So, if you’re wondering what these changes mean for you, your wallet, and your future, I’m covering it all in today’s video.5 Ways To Boost Your Profits, now
14:42|Ready to take your business to the next level? In this video, I’m sharing 5 powerful (and super simple) ways you can boost your profits and scale your business faster than ever before. Whether you’re an entrepreneur, business owner, or just starting out, these tips are designed to increase your bottom line without adding any extra stress. Get ready for practical strategies you can implement TODAY!Learn the secrets to driving higher revenueFrom optimizing your pricing strategy to unlocking new revenue streams, I’ll guide you through each profit-boosting method with real-life examples that actually work! Forget about endless theory — this is all about actionable steps. By the end of this video, you’ll be well on your way to maximizing profits and growing your business like a pro.Ready for more? Let’s transform your business, life, and mindset together!If you're serious about taking things to the next level, click the link below to join my mentorship program 👉 www.tejsingh.me/mentor. Let’s work on scaling your business, boosting those profits, and achieving that entrepreneurial lifestyle you’ve always dreamed of. Let’s get to work!Sorry, but our ideas are probably really dumb.
12:58|Struggling with whether your latest business idea is a gem or just a dud? Before you dive headfirst, it’s crucial to validate your ideas to avoid wasted time and resources. In this video, we’ll uncover why idea validation is your secret weapon for entrepreneurial success. Learn how to test your concepts, gather feedback, and refine your strategy to ensure you’re on the right track.Don’t let your brilliant ideas fall flat! Discover actionable tips and insights on why validation is not just a step, but a necessity for building a thriving business. Ready to take your entrepreneurial game to the next level? Transform your business, life, and mindset with personalized mentorship.Click the link to learn more and get started: www.tejsingh.me/mentor. Let’s turn those ideas into unstoppable success!#BusinessSuccess #All Entrepreneurs Should Invest In...
12:57|Are you an entrepreneur looking to diversify your income and build long-term wealth? In this video, I break down why ____ investing is a MUST for every business owner. Discover the financial freedom, stability, and growth potential that comes with ____ investments – and how it can transform your entrepreneurial journey!🔑 Whether you're scaling your business or just starting out, ____ can play a crucial role in achieving financial independence. Learn actionable steps and insider tips to get started in ____ investment today.👉 Ready to take your business and mindset to the next level? Transform your life with personalized mentoring. Visit www.tejsingh.me/mentor to get started!3 Steps To Profitable Company Culture
14:56|Ready to level up your company culture? In this video, I dive into the 3 BIG moves you can make to transform your business culture from the ground up. Whether you're managing a small team or leading a growing empire, these strategies are designed to create a thriving work environment where your team can excel and your business can grow. Watch to discover how these powerful shifts will not only boost productivity but also make your company a place where people love to work!Company culture is the backbone of any successful business, and getting it right is key to long-term success. In this episode, I’ll show you how to cultivate a culture that attracts top talent, retains your best people, and drives innovation. You’ll learn the secrets behind building trust, fostering collaboration, and creating a shared vision that motivates everyone to give their best. These aren’t just ideas – they’re proven moves that will transform the way your team works together!If you're serious about taking your business and mindset to the next level, head over to www.tejsingh.me/mentor to learn more about how we can work together. Let’s transform your company culture and create a business that thrives! Don’t forget to subscribe for more tips on scaling your business, leadership, and mindset.#CompanyCulture #LeadershipDevelopment #BusinessGrowth #EntrepreneurshipFOLLOW ME ON INSTA --- https://www.instagram.com/tej.talks/Hire Drivers ONLY, In Your Team
15:06|I break down why you need to #hire drivers—those A-players who take ownership, deliver results, and push your business to the next level. Let's face it, having the wrong people on board can hold you back. So, how do you spot the right talent, and more importantly, how do you ditch the wrong ones? Watch to find out!Want to #Scale Your #Business?Whether you're a startup founder or a seasoned business owner, having the right team is crucial to scaling up. I'll share tips on hiring game-changers and avoiding those who just coast along for the ride. Building a team of drivers is the secret sauce to expanding your empire, boosting productivity, and creating a winning culture. If you're serious about growing, you can't afford to have passengers slowing you down.Ready for a #Transformation? If you're an #entrepreneur looking to supercharge your business, life, and mindset, I can help you unlock your full potential. Head to www.tejsingh.me/mentor to discover how my mentoring program can help you achieve your goals faster. Let's build something epic together—no passengers allowed!FOLLOW ME ON INSTA --- https://www.instagram.com/tej.talks/