Tej Talks - Property


How to manage Tenants in your HMOs, reduce voids and increase the profit with co:home


  • The evolution of the HMO and why quality is important.
  • Why the customer experience is the most important aspect of letting properties. A lot of investors get hung up on the property and forget about the people living in the property.
  • Why service trumps design.
  • Why property management should be a given and how we can use tech to solve this problem easily so that our focus can be on the customer/tenant.
  • There are very few good HMO agents out there - landlords are often put off investing in certain areas or full stop because of this problem.
  • Better customer experience can deliver better returns and reduce stress and hassle on the part of the landlord.
  • How we implement customer service in our new HMO management offering, co:home.

Matt Baker, Dan Jackson and Leah Ziliak of co:home, approach property investing and management by putting the customer – the tenant - at heart of the business and encouraging the formation of coliving communities within HMOs. Coliving is an approach which leads to a better living experience and therefore longer tenancies, fewer issues and even market-beating rents.


Matt Baker


Co-founder of Scott Baker Properties, The HMO Platform, Head of Business Development at co:home, and #1 Best Selling author of Next Level Landlord. Matt is a specialist in Next Level HMO® and coliving developments. He is recognised in the property industry as one of the country’s leading HMO and coliving educators.


Starting life as musician, Matt has always had a creative side, composing and performing as a pianist in numerous collaborations. He also grew and sold a successful musical education business.


Matt aims to create meaningful relationships within his property development and training businesses. This customer-first approach has led to the successful creation of a £5 million property portfolio in his first 4 years of investment, using the majority of investor finance.


Matt’s wider vision is to have a positive impact on shared living communities across the globe to create lifelong peace of mind and well-being for both tenant and landlord. 


Leah Ziliak


With over 10 years of experience working in the hospitality and entertainment industries, Leah Ziliak is passionate about connection and creating engaging environments. Leah is Head of Customer Experience at co:home and much of the work she does lies in the designing and planning. 


While traveling full-time as a digital nomad, Leah came across the concept of coliving in Europe and fell in love with the communities she discovered. Using best practices from the world of tourism and hospitality, Leah founded a consultancy for coliving spaces, with a focus on creating consistently positive customer experiences.


Leah recognisies that the goal of any coliving space isn’t about forcing connection, it’s about creating environments for it to happen.


Dan Jackson


In 2016, Dan left a 20-year career in the city to found  UrbanShared a tech driven coliving operator in South West London. With plans to take coliving nationwide, he realised he couldn’t do it alone, so when he was approached to co-found co:home, a nationwide start-up coliving operator he jumped at the opportunity. Dan now brings this experience into co:home leading on the management process.


Dan has a background in technology and operations having worked in some of the UK’s largest financial institutions during a 15-year career. He is obsessed with customer experience and believes that the nascent coliving market is ready for a step change, where the customer comes first.







Matt: @clearlymattbaker



Leah: @thecolivingconsultant



Dan: @lovecoliving



More Episodes


Interior Design masterclass with Raquel (How to make more £££)

With over 15 years of design experience, creative thinker, and the founder of Mardesign,Raquel, understands the benefits of engaging, high-quality design that creates comfortable and inspirational homes and working spaces. EverythingRaqueldoes is focused yet clever, functional yet fun - and it’s always affordable.Being a qualified architect together with a natural talent for interior design,Raquelcreates spaces that are not only eye-catching but also functional. Her background of working many years in hospitality projects whereRaqueldesigned 5-star hotels, restaurants, spas, gentlemen’s clubs, lobby areas, and high-end residential has given her the experience and expertise of making spaces work and feel better, and by having a commercially driven mindsetRaquelknows how to maximize any property ROI and elevate its performance, and increase investors wealth using design as a platform.Her mission is to create stylish spaces that people love to call ‘their space’. This ensures a high return on investment, reduced voids, high occupancy rates, long-term tenancies, and an increase of property value for her clients, discerning property owners and investors across the countryWe talk about:Why should someone be thinking about design when they are planning their property?What is the cost of bad design?What sort of problems investors face when they try to do the design for their properties?How should aninvestor position theirproperties in the current market? (to tap into how the market is getting so competitive and everyone is trainingto beat the competition and how design can be a platform to achieve that and provide great quality homes)What will an investor gain by investing in good interior design? (by adding interior design to property investors are increasing rents, decreasing voids, and ultimately increasing their wealth)If an investor doesn't have an enormous budget whatcanhe thendo?When should an investor contact an interior designer?What isthe interior design process from start to completion?What will be the return on investment for an investor on spending money on design?Should an investor dress a property even if it is for a flip?What are the keythings that people get wrong in design?What are the good things that work really well to optimize a design?Top 3 designhacks?IG@mardesignukFB@mardeisgnukEmail:ola@mar-design.co.ukwww.mar-design.co.uk

300+ years of experience, £70m+ portfolio value, £10's of millions in investor finance... the 43 share all

PRE ORDER KINDLE:The Property Industry has an abundance of fantastic thinkers and doers.Just like I do with my Podcast, I want to shine a light on them and share their wisdom with you. I've picked some of the most well known and value-giving people in the property community to contribute to this book.We all discuss a wide range of topics, there will be lots of differing opinions and views, but this is the beauty of a collaboration like this. It creates discussion, feeds debate and provides you, the reader with food for thought, and inspiration.This is a compilation of 43 different property investors experience, knowledge and insight across 300+ pages.If you are new to property, looking for a change of direction or simply want to learn more, then this is for you.We have an incredible selection of people here; a combined 300+ years experience, with over 7,000 properties transacted on, £70,000,000+ in portfolio value and £10,000,000s of pounds of investor finance raised.Here's a taste of who is in this book:Developers with over 30 years experience and millions in GDVRent2Rent operators making £1000s a month and not owning the propertyServiced Accommodation experts profiting from the staycation boomBuy to Let lovers who own 10s of cash flowing assetsInvestors with over 20 years experience in HMOsEx-Builders turned Investors sharing their trade insightsAn auction veteran with over 18 years experienceProlific Deal Sourcers selling 5+ deals a monthMasters of interior design and swagArchitects applying their expertise to propertyTej himself answers questions for youThis book is bursting with value. There is no other book like this in property, so grab yourself a copy of this new, exciting and invaluable book.P.S - There will be no Audible version.