Tej Talks: Being Better

Share

How to manage Tenants in your HMOs, reduce voids and increase the profit with co:home

Topics:


  • The evolution of the HMO and why quality is important.
  • Why the customer experience is the most important aspect of letting properties. A lot of investors get hung up on the property and forget about the people living in the property.
  • Why service trumps design.
  • Why property management should be a given and how we can use tech to solve this problem easily so that our focus can be on the customer/tenant.
  • There are very few good HMO agents out there - landlords are often put off investing in certain areas or full stop because of this problem.
  • Better customer experience can deliver better returns and reduce stress and hassle on the part of the landlord.
  • How we implement customer service in our new HMO management offering, co:home.

Matt Baker, Dan Jackson and Leah Ziliak of co:home, approach property investing and management by putting the customer – the tenant - at heart of the business and encouraging the formation of coliving communities within HMOs. Coliving is an approach which leads to a better living experience and therefore longer tenancies, fewer issues and even market-beating rents.

 

Matt Baker

 

Co-founder of Scott Baker Properties, The HMO Platform, Head of Business Development at co:home, and #1 Best Selling author of Next Level Landlord. Matt is a specialist in Next Level HMO® and coliving developments. He is recognised in the property industry as one of the country’s leading HMO and coliving educators.

 

Starting life as musician, Matt has always had a creative side, composing and performing as a pianist in numerous collaborations. He also grew and sold a successful musical education business.

 

Matt aims to create meaningful relationships within his property development and training businesses. This customer-first approach has led to the successful creation of a £5 million property portfolio in his first 4 years of investment, using the majority of investor finance.

 

Matt’s wider vision is to have a positive impact on shared living communities across the globe to create lifelong peace of mind and well-being for both tenant and landlord. 

 

Leah Ziliak

 

With over 10 years of experience working in the hospitality and entertainment industries, Leah Ziliak is passionate about connection and creating engaging environments. Leah is Head of Customer Experience at co:home and much of the work she does lies in the designing and planning. 

 

While traveling full-time as a digital nomad, Leah came across the concept of coliving in Europe and fell in love with the communities she discovered. Using best practices from the world of tourism and hospitality, Leah founded a consultancy for coliving spaces, with a focus on creating consistently positive customer experiences.

 

Leah recognisies that the goal of any coliving space isn’t about forcing connection, it’s about creating environments for it to happen.

 

Dan Jackson

 

In 2016, Dan left a 20-year career in the city to found  UrbanShared a tech driven coliving operator in South West London. With plans to take coliving nationwide, he realised he couldn’t do it alone, so when he was approached to co-found co:home, a nationwide start-up coliving operator he jumped at the opportunity. Dan now brings this experience into co:home leading on the management process.

 

Dan has a background in technology and operations having worked in some of the UK’s largest financial institutions during a 15-year career. He is obsessed with customer experience and believes that the nascent coliving market is ready for a step change, where the customer comes first.

 

Links:

 

@cohome.life

www.makemineacohome.com

 

Matt: @clearlymattbaker

https://www.linkedin.com/in/clearlymattbaker/

 

Leah: @thecolivingconsultant

https://www.linkedin.com/in/leahziliak/

 

Dan: @lovecoliving

https://www.linkedin.com/in/danielijackson/

 

More Episodes

3/15/2023

How to Choose the BEST APPLIANCES for Your Property Deals

You gotta admit, a nice kitchen turns a property from a house to a home.And with the right appliances, you can make not just your kitchenbut the whole property look much more attractive,cosy, and even posh.But there’s too much to consider when choosing your appliances, right?Prices, warranty, reliability, longevity; the list goes on.So let me make it easier for you.Here, we talk about everything you need to know about choosingthe right appliance for the right property.What’s the right move for your rentals? Your flips?This video has all the answers.---About your host, Tej:Tej graduated from King's’ College London with a BSc Biochemistry in 2014, he then pursued a career in Medical Education and Marketing. Soon after his second job… he was fired! A moment of relief and freedom was what he felt, not sure what his mother felt when he told her he was jobless at 23…He then went in search of a more ethical path, a business he could set up where the reward was equal to the work put in. “If they are making pounds, why am I making pennies?” - was his thought process, not happy with slow progression and bureaucracy (& having to wear smart shoes everyday). This lead him to opening a Recruitment business (not sure where the ethics went) which doubled in profit every year, for 4 years. He hated it. Golden handcuffs they call it.Fortunately, he used the cash he’d built up from that business, to educate himself in Property Investing. Soon, he’d stopped the business and transitioned into Property Investment full time. He then had a slow start -Purchasing 15 properties in his first 9 months, using over £650,000 of Investor Finance, he built a £1,200,000 property portfolio and created £30,000 of profit from flips. This gave him ‘financial freedom’, but it was the most stressful period of his life. Growing quickly is very painful. He recently made £95,000 from two flips.Let’s not forget that his Podcast grew to be the most-reviewed UK Property Podcast, peaking at 4,000 unique downloads per episode.His Podcast (Tej Talks) now sits at 800,000 downloads in over 120 countries and has 500 reviews, rated 5/5.Tej InvestsTej TalkseLearningLet me help you leave a good impression from the first viewing.‘cos remember: you’re not only selling a house.You’re selling a lifestyle — a story.
3/9/2023

Tej Talks Property is now Being Better - Welcome to Season 2

Tej Talks has a new name. Same values, same Tej, but a whole new ambition.The podcast has been wildly successful. Over 300 episodes, 912,000 listeners, 150 countries, and a 4.9* rating from 530+ reviews. How many of your favourite brands have a score like that?Despite all that success, it’s time for a change.It’s time to end this first season of Tej Talks (And bloody hell, it’s been a long season).It’s time to shift my focus away from property and onto the bigger picture. Now, I’ll still be doing property deals, but I’m hands off! The Mainty Group will be the ones doing the heavy lifting.And I’m really enjoying the mentoring side of property, so you’ll still see me around for that.But,It’s time we kick off season 2.Tej Talks is now Being Better: Focusing on wealth, health, self improvement, buying businesses, and much, much more. ---About your host, Tej:Tej graduated from King's’ College London with a BSc Biochemistry in 2014, he then pursued a career in Medical Education and Marketing. Soon after his second job… he was fired! A moment of relief and freedom was what he felt, not sure what his mother felt when he told her he was jobless at 23…He then went in search of a more ethical path, a business he could set up where the reward was equal to the work put in. “If they are making pounds, why am I making pennies?” - was his thought process, not happy with slow progression and bureaucracy (& having to wear smart shoes everyday). This lead him to opening a Recruitment business (not sure where the ethics went) which doubled in profit every year, for 4 years. He hated it. Golden handcuffs they call it.Fortunately, he used the cash he’d built up from that business, to educate himself in Property Investing. Soon, he’d stopped the business and transitioned into Property Investment full time. He then had a slow start -Purchasing 15 properties in his first 9 months, using over £650,000 of Investor Finance, he built a £1,200,000 property portfolio and created £30,000 of profit from flips. This gave him ‘financial freedom’, but it was the most stressful period of his life. Growing quickly is very painful. He recently made £95,000 from two flips.Let’s not forget that his Podcast grew to be the most-reviewed UK Property Podcast, peaking at 4,000 unique downloads per episode.His Podcast (Tej Talks) now sits at 800,000 downloads in over 120 countries and has 500 reviews, rated 5/5.Tej InvestsTej TalkseLearning
12/14/2022

How can you start with £10,000?

About your host, Tej:Tej graduated from King's’ College London with a BSc Biochemistry in 2014, he then pursued a career in Medical Education and Marketing. Soon after his second job… he was fired! A moment of relief and freedom was what he felt, not sure what his mother felt when he told her he was jobless at 23…He then went in search of a more ethical path, a business he could set up where the reward was equal to the work put in. “If they are making pounds, why am I making pennies?” - was his thought process, not happy with slow progression and bureaucracy (& having to wear smart shoes everyday). This lead him to opening a Recruitment business (not sure where the ethics went) which doubled in profit every year, for 4 years. He hated it. Golden handcuffs they call it.Fortunately, he used the cash he’d built up from that business, to educate himself in Property Investing. Soon, he’d stopped the business and transitioned into Property Investment full time. He then had a slow start -Purchasing 15 properties in his first 9 months, using over £650,000 of Investor Finance, he built a £1,200,000 property portfolio and created £30,000 of profit from flips. This gave him ‘financial freedom’, but it was the most stressful period of his life. Growing quickly is very painful. He recently made £95,000 from two flips.Let’s not forget that his Podcast grew to be the most-reviewed UK Property Podcast, peaking at 4,000 unique downloads per episode.His Podcast (Tej Talks) now sits at 800,000 downloads in over 120 countries and has 500 reviews, rated 5/5.Tej InvestsTej TalkseLearning