The Talent Economy Podcast

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Client Relationship Management Through The Shift to Remote

Season 1, Ep. 23

This week, we are launching Toptal’s “Rise of Remote” series, a special edition of The Talent Economy Podcast, featuring advice and perspectives from experts in remote work. Prompted by the COVID-19 pandemic that has accelerated the gradual advance of remote work into a stampede, we thought it was extraordinarily relevant to create a special series dedicated to hearing from experts on how to succeed when working remotely. In this episode, I speak with Sachin Bhagwata, Interim VP of Enterprise at Toptal.

Sachin is responsible for building and managing Toptal’s enterprise business, which includes business development, product & service definition, account management, and team development. Sachin leads a team of sales executives, client partners, and sales development representatives who all work to deploy a unique model that delivers the very best talent to Toptal’s clients. He has more than 15 years of experience delivering exceptional results to executive leaders at Fortune 500 organizations, specializing in key account management, revenue management, digital consulting, and digital innovation.

Sachin and I discuss his experience transitioning from working on-site to a fully distributed, remote workforce, the eye-opening lesson he learned about how collaboration works in remote teams, best practices for cultivating and supporting work-life balance, and his advice on how to build camaraderie within a remote sales team. Sachin also provides insight into what the new normal will be for Fortune 500 companies 18 months from now.

Questions I ask:

  • As someone new to a remote work environment, what were the top challenges you experienced in the first six months of joining Toptal?
  • What’s the one thing that surprised you the most when you became fully remote and started working for a distributed organization?
  • What are some of the things that you and your team do to combat the idea that remote teams are cut off from social interaction?
  • When you first joined the Toptal team, how did you handle building trust within your team and among your colleagues?
  • What sets Toptal’s enterprise business apart from other service-based businesses?

In this episode, you will learn:

  • How Sachin came to learn about Toptal.
  • Challenges that arise for clients who are new to working with a distributed, remote team.
  • What Sachin is hearing from enterprise clients about current events.
  • Sachin’s advice to those who are starting to adopt a more agile communication environment.
  • How clients are now thinking about remote work.

Connect with Sachin:

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3/22/2021

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Season 2, Ep. 3
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Season 2, Ep. 2
Companies have faced many challenges during the pandemic, but the best ones prioritized their employees’ mental and physical health—and were successful as a result. In fact, the only way to maintain a healthy work environment is to make sure staff feels safe, heard, and valued.Joining Toptal’s Thought Leadership Lead Editor Meredith Bodgas today is Roche Diagnostics’ Bridget Boyle, People and Culture Business Partner, Enterprise Diagnostics North America. She is the former Vice President and Senior HR Business Partner of JPMorgan Chase & Co. and has more than 25 years of experience working in HR.Since Boyle joined Roche Diagnostics in 2007, she has helped transform its culture and beliefs, leading to a strong and sustainable relationship with employees, customers, and patients.In this episode, we talk about how Roche increased its retention rate during the pandemic, all while creating and distributing key COVID-19 tests and diabetes-care products. We also talk about the company’s tactics to prevent employee burnout, the importance of nurturing connections, and how to make workers feel secure and cared for. She explains how Roche dealt with internship programs, recruiting, and much more in an inspiring conversation.Some Questions Asked:Tell us about your path to leading people and culture at Roche.Roche has been in the news during the pandemic for creating tests. Can you tell us a little bit about those tests?You mentioned that you thought about how to feed your essential employees. What do you mean by that?What did you do for the parents at Roche and the other caregivers?How did you prevent employees from burning out?Mental health apps exploded in 2020. Did Roche offer any of these to their employees?How did Roche keep employees physically healthy?How did Roche approach internships during the pandemic?In This Episode, You Will Learn:Roche’s two types of essential workersHow Roche ensures people feel connected to leaders and the company’s visionNew ways for providing employees reliefHow Roche makes essential workers’ lives easierThe positive impact of less formality and more realnessHow having a lighter touch in the performance review process increases connection and discussionLinks:Roche USA websiteRoche Diagnostics USA TwitterRoche Diagnostics USA FacebookBridget Boyle - LinkedInToptal Insights - How Roche Diagnostics Improved Employee Retention During the Pandemic