The Secret Serviced Podcast

Episode 15 of Season 2 has landed! Is this the half-way point in the season?? Barcelona Bound & Gerri Halliwell's Highlights In this episode we talk about onboarding new properties under management and how important it is to set realistic expectations for your landlords from the outset, we look ahead to an exciting trip to Barcelona next week and we ask the question - Hostaway- is it working?? We hope you enjoy the episode!Don't forget to send us a DM on instagram @secretservicedpodcast to let us know what you think of the podcast so far. #landlords #barcelona #vacationrentals #aparthotels #podcast @hostawaycom @scale.show ABOUT THE SHOW Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. Hit subscribe and join the journey where the secrets of hospitality come to life! GETTING IN TOUCHPlease like/follow/subscribe to the podcast wherever you are listening!You can follow what we are up to over on Instagram @secretservicedpodcast Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod!

A little bit later than usual but Episode 14 of Season 2 is here!The Big Bad Wolf & Lisa's Marriage ProposalIn this episode Mark recounts his week tracking bears and wolves in mountains of Italy, Caroline gives us a run-down of her first week flying solo and she makes a brave pledge to get Booking com to sort out their financial dealings and the pair talk about their differing outlook on the routine jobs within the business! We hope you enjoy the episode!Don't forget to send us a DM on instagram @secretservicedpodcast to let us know your are out there!#vacationrentals #servicedaccommodation #maintenance #podcast @hostawaycomABOUT THE SHOW Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. Hit subscribe and join the journey where the secrets of hospitality come to life! GETTING IN TOUCHPlease like/follow/subscribe to the podcast wherever you are listening!You can follow what we are up to over on Instagram @secretservicedpodcast Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod!

Welcome to Episode 13 of Season 2 - Double Bookings & The Entrepreneurial Paradox In this episode we give a run down of our visit to the #shortstaysummit in London, we talk about the stress of double bookings as we attempt to tie up loose ends with our #channelmanager switch to Hostaway, and we reflect on the entrepreneurial paradox ahead of Mark's jolly jaunt to Italy next week. We hope you enjoy the episode!Don't forget to send us a DM on instagram @secretservicedpodcast to let us know your are out there!#vacationrentals #servicedaccommodation #hospitality #podcast @hostawaycom ABOUT THE SHOW Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. Hit subscribe and join the journey where the secrets of hospitality come to life! GETTING IN TOUCHPlease like/follow/subscribe to the podcast wherever you are listening!You can follow what we are up to over on Instagram @secretservicedpodcast Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod!

Welcome to Episode 12 of Season 2. It's been a busy week! In this episode we give the low down on the big switch over to our new channel manager, we reminisce about running the business from sunny Mallorca (which seems like a lifetime ago already) and we look ahead to the #shortstaysummit this week in London We hope you enjoy the episode! Don't forget to send us a DM on instagram @secretservicedpodcast to let us know your are out there! #channelmanager #digitalnomad #holidayletowner #servicedaccommodation #hospitality @hostawaycom ABOUT THE SHOW Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. Hit subscribe and join the journey where the secrets of hospitality come to life! GETTING IN TOUCHPlease like/follow/subscribe to the podcast wherever you are listening!You can follow what we are up to over on Instagram @secretservicedpodcast Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod!

Here it is! Welcome to Episode 11 of Season 2. Find out what has been happening for us this week in the crazy world of #servicedaccommodation! In this packed episode we talk about changing locks (again!), we speculate about whether Booking.con are deliberately being obstructive when it comes to paying hosts their money and we celebrate the 1 year anniversary of the @netgainclub. And we have a very special offer exclusively for our listeners that expires 24hrs after this episode goes live- listen in for more details! Don't forget to send us a DM on instagram @secretservicedpodcast if you are enjoying the pod (Mark is feeling insecure this week!) #booking #curveballs #hostaway #servicedaccommodation #hospitality @hostawaycom @igloohomesg ABOUT THE SHOW Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. Hit subscribe and join the journey where the secrets of hospitality come to life! GETTING IN TOUCHPlease like/follow/subscribe to the podcast wherever you are listening!You can follow what we are up to over on Instagram @secretservicedpodcast Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod!

It's landed! Welcome to Episode 10 of Season 2. In this packed episode we talk about changing locks and changing channel managers, team training, and the art of replying to guest reviews (and how not do it!)We also catch up with Lisa again and play our first game of Review Roulette in Season 2!Don't forget to like, subscribe and leave us a review!Fancy being our next guest on the podcast? Send us a DM on instagram @secretservicedpodcast#staycation #guestreviews #hostaway #servicedaccommodation #hospitality @hostawaycom @edjproperty @cuedesk ABOUT THE SHOW Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. Hit subscribe and join the journey where the secrets of hospitality come to life! GETTING IN TOUCHPlease like/follow/subscribe to the podcast wherever you are listening!You can follow what we are up to over on Instagram @secretservicedpodcast Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod!

Episode 8 of Season 2. It's been a busy week with plenty of ups and downs to share as always! In this episode we talk about a new #aparthotel that we have taken under management and the commitment we have made to launch by the Easter weekend! We have a hilarious update on how the flooded bathroom saga played out and we talk about our plans to ditch some of our #smartlocks. Let us know in the comments what you thought about this week's episode! Fancy being our next guest on the podcast? Send us a DM on instagram @secretservicedpodcast#planning #podcast #hospitality #property #propertyinvestment ABOUT THE SHOW Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. Hit subscribe and join the journey where the secrets of hospitality come to life! GETTING IN TOUCHPlease like/follow/subscribe to the podcast wherever you are listening!You can follow what we are up to over on Instagram @secretservicedpodcast Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod!

Episode 7 of Season 2 is here and we have so much to share including another very special guest! In this episode we talk about our #techstack and our hunt for a new channel manager, we talk about our plan to take a break from the business (to make it better!) and we speak to our special guest Joanne Simcock from @airhostandcleanltd. Quite honestly we could chat to Joanne all day- we talk about #redflags when it comes to working with landlord clients, how to manage landlord expectations and how to keep standards high when managing #servicedaccommodation at scale. Fancy being our next guest on the podcast? Send us a DM on instagram @secretservicedpodcast#SAmanagement #podcast #hospitality #airbnbABOUT THE SHOW Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. Hit subscribe and join the journey where the secrets of hospitality come to life! GETTING IN TOUCHPlease like/follow/subscribe to the podcast wherever you are listening!You can follow what we are up to over on Instagram @secretservicedpodcast Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod!