The Secret Serviced Podcast

Here it is! Welcome to Episode 11 of Season 2. Find out what has been happening for us this week in the crazy world of #servicedaccommodation! In this packed episode we talk about changing locks (again!), we speculate about whether Booking.con are deliberately being obstructive when it comes to paying hosts their money and we celebrate the 1 year anniversary of the @netgainclub. And we have a very special offer exclusively for our listeners that expires 24hrs after this episode goes live- listen in for more details! Don't forget to send us a DM on instagram @secretservicedpodcast if you are enjoying the pod (Mark is feeling insecure this week!) #booking #curveballs #hostaway #servicedaccommodation #hospitality @hostawaycom @igloohomesg ABOUT THE SHOW Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. Hit subscribe and join the journey where the secrets of hospitality come to life! GETTING IN TOUCHPlease like/follow/subscribe to the podcast wherever you are listening!You can follow what we are up to over on Instagram @secretservicedpodcast Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod!

It's landed! Welcome to Episode 10 of Season 2. In this packed episode we talk about changing locks and changing channel managers, team training, and the art of replying to guest reviews (and how not do it!)We also catch up with Lisa again and play our first game of Review Roulette in Season 2!Don't forget to like, subscribe and leave us a review!Fancy being our next guest on the podcast? Send us a DM on instagram @secretservicedpodcast#staycation #guestreviews #hostaway #servicedaccommodation #hospitality @hostawaycom @edjproperty @cuedesk ABOUT THE SHOW Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. Hit subscribe and join the journey where the secrets of hospitality come to life! GETTING IN TOUCHPlease like/follow/subscribe to the podcast wherever you are listening!You can follow what we are up to over on Instagram @secretservicedpodcast Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod!

Welcome to Episode 9 of Season 2. We've been traveling the length and breadth of the UK this week and we have lots to report! In this episode we talk about our team outing to the Coach House in Hambledon, we prepare to launch our WhatsApp #marketing campaign, we share plans for upgraded service to our #landlord clients and we play a game of Mr and Mrs! Don't forget to like, subscribe and leave us a review! Fancy being our next guest on the podcast? Send us a DM on instagram @secretservicedpodcast#team #channelmanager #hostaway #servicedaccommodation #hospitality @hostawaycom @stay.newforest @hambledon_vineyard @cuedesk ABOUT THE SHOW Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. Hit subscribe and join the journey where the secrets of hospitality come to life! GETTING IN TOUCHPlease like/follow/subscribe to the podcast wherever you are listening!You can follow what we are up to over on Instagram @secretservicedpodcast Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod!

Episode 8 of Season 2. It's been a busy week with plenty of ups and downs to share as always! In this episode we talk about a new #aparthotel that we have taken under management and the commitment we have made to launch by the Easter weekend! We have a hilarious update on how the flooded bathroom saga played out and we talk about our plans to ditch some of our #smartlocks. Let us know in the comments what you thought about this week's episode! Fancy being our next guest on the podcast? Send us a DM on instagram @secretservicedpodcast#planning #podcast #hospitality #property #propertyinvestment ABOUT THE SHOW Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. Hit subscribe and join the journey where the secrets of hospitality come to life! GETTING IN TOUCHPlease like/follow/subscribe to the podcast wherever you are listening!You can follow what we are up to over on Instagram @secretservicedpodcast Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod!

Episode 7 of Season 2 is here and we have so much to share including another very special guest! In this episode we talk about our #techstack and our hunt for a new channel manager, we talk about our plan to take a break from the business (to make it better!) and we speak to our special guest Joanne Simcock from @airhostandcleanltd. Quite honestly we could chat to Joanne all day- we talk about #redflags when it comes to working with landlord clients, how to manage landlord expectations and how to keep standards high when managing #servicedaccommodation at scale. Fancy being our next guest on the podcast? Send us a DM on instagram @secretservicedpodcast#SAmanagement #podcast #hospitality #airbnbABOUT THE SHOW Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. Hit subscribe and join the journey where the secrets of hospitality come to life! GETTING IN TOUCHPlease like/follow/subscribe to the podcast wherever you are listening!You can follow what we are up to over on Instagram @secretservicedpodcast Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod!

Episode 6 of Season 2 has landed and we have got something special in store for you in this episode! 🤩We talk about the implications of the Spring Budget on the holiday-let industry, we have an update on the planning application at Eton House and we speak to a very special guest all about the importance of direct bookings. This week we welcome to the podcast the champion of the #bookdirect movement himself, Mark Simpson. Mark is the founder of @boostlyuk who educate and support hosts all over the world in their efforts to reduce their dependence on online travel agents like @airbnb to drive more #directbookings. Mark is also a renowned speaker and the author of The Book Direct Playbook. We chat all about the importance of direct bookings, how to grow and leverage your guest database to create a company with real value, and the importance of trust in hospitality.Fancy joining us on the podcast? Send us a DM on instagram @secretservicedpodcastIf you are an Airbnb host and you would like to come and chat with us on our next edition of At Your Serviced then make sure you reach out!#boostly #podcast #hospitality #airbnb ABOUT THE SHOW Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. Hit subscribe and join the journey where the secrets of hospitality come to life! GETTING IN TOUCHPlease like/follow/subscribe to the podcast wherever you are listening!You can follow what we are up to over on Instagram @secretservicedpodcast Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod!