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Real costs of customer service? Live receptionists vs. Voice AI vs. OpenAI Realtime API
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In this episode, we dive into OpenAI's groundbreaking voice technology and its potential impact on customer service. We explore the impressive capabilities of this new AI, from its natural-sounding responses to its ability to handle complex conversations. But is it ready to replace your current IVR or voicebot system?
We break down the costs, compare it with existing solutions, and offer practical advice for businesses considering an upgrade to their customer service technology. Tune in to learn whether the most advanced AI is always the best choice for your business needs, and discover affordable alternatives that might better suit your budget and requirements.
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How to Manage a Cross-lingual, Cross-timezone Global Team
09:19|This podcast/case study showcases how SeaMeet has positively impacted GlobalSync IO's productivity, communication, and overall team dynamics, ultimately allowing them to manage their global team effectively.SeaMeet helps GlobalSync IO, a B2B SaaS company with teams in Silicon Valley and Taiwan, overcome challenges associated with managing a global team. The source highlights how SeaMeet addresses common issues like time zone differences, cultural barriers, and lack of team visibility through features such as automatic meeting joining, real-time transcription and translation, and meeting insights.