Technologies, such as artificial intelligence (AI), can be powerful anti-fraud tools. So can clear policies and rules. But the savviest organizations also recognize the crucial role that people play in the anti-fraud equation. That’s because “fraud is a human problem. It’s not an accounting or a financial or a transactional problem,” says Andi McNeal, the Vice President of Education at the <a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.acfe.com%2F%3Futm_source%3Dpodcast%26utm_medium%3Dreferral%26utm_campaign%3D202403-SAPConcurConversations-Interview&amp;data=05%7C02%7Ckelly.moorman%40sap.com%7C391ce20a35a1449a3ba208dc2f388b1d%7C42f7676cf455423c82f6dc2d99791af7%7C0%7C0%7C638437167154205444%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&amp;sdata=hY%2F2N%2Br6KT%2FLfWeLokACKNus0aDOe1PyPr7argkfJ5A%3D&amp;reserved=0" rel="noopener noreferrer" target="_blank">Association of Certified Fraud Examiners (ACFE)</a>. In fact, in her experience, an ethical and compliant corporate culture “may be the most critical component of an entire anti-fraud program.”&nbsp;In this episode of the SAP Concur Conversations podcast, Andi joins Jeanne Dion, Vice President of the Value Experience team at SAP Concur, to discuss how to protect your organization from fraud. Together, they explain how cutting-edge technologies like artificial intelligence (AI) and robust policies serve as formidable defenses, and underscore that the true linchpin in fraud prevention is an ethical corporate culture built on trust. Listen in for research-backed strategies for safeguarding your organization against fraud.

Fraud-Free Culture: The Power of People in Fraud Prevention

Artificial intelligence (AI) is having a transformative impact on the finance industry, and with rapid advancement on the horizon, financial professionals are faced with both excitement and uncertainty about how this technology will reshape their roles and organizations. In this episode of the SAP Concur Conversations podcast, Nathanael L’Heureux, Chief Solutions Ambassador at <a href="https://www.oversight.com/platform" rel="noopener noreferrer" target="_blank">Oversight</a>, joins host Jeanne Dion to explore the pivotal role of AI in revolutionizing financial functions and empowering professionals to excel in their roles. They discuss key questions surrounding AI's impact on finance, including how AI is transforming financial functions, how professionals can become AI champions, and how individuals and organizations can embrace AI to elevate their contributions and drive business success. Drawing on Nathanael's deep expertise, they highlight practical strategies for leveraging AI to elevate financial performance and mitigate risk. Listen in as they share actionable advice and thought-provoking perspectives on the future of finance in the age of AI and discuss how to navigate this paradigm shift to tap into new opportunities for innovation and growth.

Finance Forward: How AI is Shaping the Future of Financial Professionals

In this two-part episode of the SAP Concur Conversations podcast, host Jeanne Dion and executive producer Kelly Moorman reflect on the transformative trends that emerged in 2023 and look ahead to how they're shaping the future of travel and spend management in 2024. From future-proofing organizations to embracing digital adoption, change management, and sustainability, we dive deep into the key themes powering businesses to stay ahead in an ever-evolving landscape. Plus, get a sneak peek into what's in store for 2024, including discussions on AI innovation, fraud prevention, IT strategy, and more. Tune in for valuable insights and actionable strategies to elevate your organization's travel and spend management practices. (Note: this is Part Two of a two-part episode)

Ahead of the Curve: Top Trends in Travel and Spend Management (Part 2)

In this two-part episode of the SAP Concur Conversations podcast, host Jeanne Dion and executive producer Kelly Moorman reflect on the transformative trends that emerged in 2023 and look ahead to how they're shaping the future of travel and spend management in 2024. From future-proofing organizations to embracing digital adoption, change management, and sustainability, we dive deep into the key themes powering businesses to stay ahead in an ever-evolving landscape. Plus, get a sneak peek into what's in store for 2024, including discussions on AI innovation, fraud prevention, IT strategy, and more. Tune in for valuable insights and actionable strategies to elevate your organization's travel and spend management practices. (Note: this is Part One of a two-part episode)

Ahead of the Curve: Top Trends in Travel and Spend Management (Part 1)

As organizations amplify their travel initiatives, a pressing need arises to redefine employee health support beyond conventional wellness programs. This imperative particularly targets the distinctive health challenges faced by business travelers. By exploring innovative avenues, organizations are uncovering evidence-based strategies to confront this multifaceted issue. From fortifying workforce resilience to reengineering core business processes and modernizing travel policies, these strategies not only alleviate employee stress but also yield tangible benefits by enhancing satisfaction and bolstering the bottom line. In this episode of the SAP Concur Conversations podcast, Dr. Myles Druckman, Senior Vice President and Global Medical Director for <a href="https://www.internationalsos.com/" rel="noopener noreferrer" target="_blank">International SOS</a> — and a leading expert in international employee and traveler health management — joins Jeanne Dion, Vice President of the Value Experience Team at SAP Concur, to explore the not-so-perfect storm of overwhelm today’s business travelers face. Together, they delve into the ways organizations can proactively cultivate a robust culture of health tailored to meet the unique needs of travelers and share strategies for navigating the complex landscape of employee well-being in an era of global business travel.

Health Beyond Home: Cultivating Employee Well-Being in the Era of Global Business Travel

In the ever-evolving world of corporate travel, significant changes are reshaping the landscape. As business travel suppliers distribute an explosion of content across a growing number of channels, the days of booking through a single or limited channels are quickly becoming a thing of the past. At the same time, employees want access to multiple channels and the flexibility to book travel directly. While some organizations are steadfastly resisting these changes, others are embracing the fundamental shift that is underway and smartly adapting their travel strategies to keep up with this multi-channel reality. In this episode of the SAP Concur Conversations podcast, Paul Tilstone shares independent insights provided by <a href="https://festive-road.com/" rel="noopener noreferrer" target="_blank">FESTIVE ROAD</a> alongside Charlie Sultan, President of Concur Travel, as they explore today’s multi-channel reality and its impact on travel managers. Together, they share how organizations are navigating the complex world of multi-channel travel while maintaining program control, ensuring their adaptability and success in this dynamic and highly complex landscape.

From Chaos to Control: How Travel Managers Can Meet the Multi-Channel Challenge

There’s a fascinating transformation happening within procurement. For decades, procurement teams have been a tactical cornerstone of their organizations. But with the growth of digital technologies, their role has evolved into something far more strategic. Today's procurement leaders are at the forefront of digital transformation, enabling smart business buying.&nbsp;In this episode of the SAP Concur Conversations podcast, Satya Mishra, Director of Product Management at <a href="https://business.amazon.com/en/find-solutions/streamline-procurement-process/integrations?=b2b_eng_pod_US_all_ConcurPod" rel="noopener noreferrer" target="_blank">Amazon Business</a>, sits down with Jeanne Dion, Vice President of the Value Experience Team at SAP Concur, to explore how procurement teams are transcending their tactical origins to become true digital transformation evangelists, and leveraging the power of procurement and expense management integrations to make their organizations more efficient, agile, and competitive than ever before.&nbsp;About Amazon Business<a href="https://business.amazon.com/en/find-solutions/streamline-procurement-process/integrations?=b2b_eng_pod_US_all_ConcurPod" rel="noopener noreferrer" target="_blank">Amazon Business</a> combines the selection, convenience and value customers have come to know and love from Amazon, with unique benefits and integrations designed for businesses of all sizes. From purchasing professionals to occasional buyers, Amazon Business has hundreds of millions of items to help meet the needs of your organization.

Procurement’s Gone Digital: The Smart Business Buying Journey with Amazon Business

The average employee uses 29 applications a week to accomplish their job. Meanwhile, the average company has 1,900 unique business processes — many digitally-driven — that need to be followed. Our work lives are dominated by technology and technological processes, and yet organizations grapple with a fundamental question: Are these digital investments truly delivering on their promises, and are they user-friendly enough to be embraced across the workforce? That’s where digital adoption technology comes into play. In this episode of the SAP Concur Conversations podcast, Keith Bendy, the Vice President of ISV and Technology Alliances at WalkMe — a pioneering digital adoption platform — unravels the complexities of the return on investment (ROI) of digital adoption and shares how digital adoption transforms the way we work, learn, and thrive in the digital era. Join us as we explore how digital adoption transcends functionality, offering key advantages such as heightened visibility into software usage patterns, elevated user engagement, and strengthened compliance — all of which empower organizations to run at their best.

The ROI of Digital Adoption: Maximizing the Value of Automated Spend Management

Developing a high-performing travel and expense (T&amp;E) program and getting employees to adopt the technology that comes with it can be challenging. That’s because most companies must design their program for a wide variety of employees whose needs are always changing, and whose familiarity and comfort with business travel and technology varies. It’s a tall order for sure, but fortunately, one that can be filled. In this episode of the SAP Concur Conversations podcast, Lisa Simpson, Travel and Card Services Specialist at JM Huber, shares the strategic approach JM Huber took to driving digital adoption of their T&amp;E program and how the company was able to build and maintain a 95–97% adoption rate for more than 10 years (and counting).

Beyond the Buzzword: How to Drive Digital Adoption in T&E Programs

Expense, travel, and invoice insights from the world of SAP Concur

Welcome to the SAP Concur Conversations podcast, where we deconstruct and deliver all the strategy, innovation, and best practices from the world of business travel, expense, and invoice processing. Each episode, you’ll hear exclusive interviews with industry experts, visionaries, and leaders as they share what it takes to build forward-thinking spend programs. Our goal? To get you thinking differently about how your organization spends money. So, if you're ready to challenge your thinking and discover creative solutions to common business challenges from the best and brightest minds, then you're in the right place. Enjoy the conversation!

SAP Concur Conversations

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